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Repeating defects
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
Using the Print Quality Test Pages, check if the distance
between the repeating defects is equal to any of the following:
96 mm (3.78 in.)
49 mm (1.93 in.)
47.5 mm (1.87 in.)
30.2 mm (1.18 in.)
Does the distance between the repeating defects match any of the
measurements?
Go to step 2. Take note of the
distance, and then
contact
customer
support.
Step 2
a Replace the imaging unit.
b Print the document.
Do the repeating defects appear?
Contact
customer
support.
The problem is
solved.
Confidential and other held documents do not print
Action Yes No
Step 1
a From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Troubleshooting 227
227


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