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104
Fax troubleshooting
Find the problem below that best matches the problem you are having:
Symptom: Problem: Solution:
Cannot
send fax
Is the AIO turned on? Press the Power button. The
power light comes on.
Are the fax number, country
code, and date/time set
correctly?
You must set your fax number,
your country code, and your
time/date. To set your fax
number, see PERSONALIZE
FAX on page 69. To set your
country code, see Country
code on page 73. To set your
time/date, see EDIT TIME/
DATE on page 69.
Is the AIO using an
unsupported line (DSL, ISDN,
or cable modem)?
See Using an unsupported line
on page 106.
Is the telephone line in use by
another device?
Wait until the other device is
finished before sending a fax.
Is the original document loaded
correctly?
Load the original document face
down in the back left corner of
the scanner glass or text-side up
on the ADF.
Is there a paper jam? See Paper jams on page 91.
Is the memory full? Dial the receiving number first,
and then scan your original
document one page at a time.
Are the connections (power
supply, telephone, handset,
answering machine) loose?
Make sure all the connections
are secure.
Is Speed Dial set correctly? See Setting Up Speed Dial on
page 62.
Does the AIO detect the dial
tone?
See Manually dialing a fax while
listening to a telephone line on
page 65 to set the On Hook Dial
feature.
110


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