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Scanner unit does not close
1 Lift the scanner unit.
2 Remove any obstruction keeping the scanner unit open.
3 Lower the scanner unit.
Poor copy quality
Blank pages
Checkerboard pattern
Distorted graphics or pictures
Missing characters
Faded print
Dark print
Skewed lines
Smudges
Streaks
Unexpected characters
White lines in print
These are possible solutions. Try one or more of the following:
CHECK MESSAGES
If an error message is displayed, see “Error messages on the computer screen” on page 177.
CHECK INK
Check the ink levels, and install a new print cartridge if necessary.
CLEAN THE SCANNER GLASS
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
REVIEW STEPS TO IMPROVE PRINT QUALITY
See “Improving print quality” on page 133.
ADJUST THE BRIGHTNESS OF THE COPY
1 Load the document facedown on the scanner glass.
2 From the control panel, press Copy Mode.
3 Press Lighter/Darker.
4 Press or repeatedly to lighten or darken the copy.
5 Press Start Color or Start Black.
CHECK QUALITY OF ORIGINAL DOCUMENT
If the quality of the original document is not satisfactory, try using a clearer version of the document or image.
Troubleshooting
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