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MAKE SURE TO ENTER A VALID RECIPIENT EMAIL ADDRESS
MAKE SURE THE RECIPIENT MAILBOX IS NOT FULL
This causes email to bounce back to your inbox.
Cannot attach files
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ELECT A SUPPORTED FILE TYPE (JPEG OR PDF)
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AKE SURE THE FILE SIZE IS NOT TOO LARGE
Fax troubleshooting
Note: The fax function is available only in select printer models.
“Fax troubleshooting checklist” on page 158
“Cannot send faxes” on page 159
“Cannot receive faxes” on page 160
“Cannot run the fax software” on page 161
“Fax error messages on the printer control panel” on page 161
For detailed descriptions of common terms and tasks, see the following:
“Setting up the printer to fax” on page 71
“Faxing FAQ” on page 88
Fax troubleshooting checklist
If you encounter problems sending and receiving faxes, then check the connection first:
1 Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack, DSL filter, VoIP device,
or cable modem where you connected the printer. Make sure you plug the telephone into the same port.
If you do not hear a dial tone, then contact your line provider.
2 While the printer is connected to the telephone line, check for a dial tone by plugging an analog telephone into the
port of the printer.
If you do not hear a dial tone, then use the checklist below. Listen for a dial tone after checking each item.
If you hear a dial tone but still have problems sending and receiving faxes, then see the other topics in this section.
Connection checklist
Make sure that the printer and other devices on the line (if applicable) are set up and configured correctly according
to your setup scenario.
Make sure that the cables are connected to the correct ports.
Make sure that the cables are securely plugged in.
Troubleshooting 158
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