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Memory card and PictBridge troubleshooting
Symptom Diagnosis Solution
Memory card is not
recognized by the printer
Is the memory card
damaged?
Verify that there is no
damage to the memory
card.
Is the memory card
inserted correctly?
Insert the memory card
correctly. See page 12.
Is there more than one
memory card inserted at
the same time.
Only one memory card
may be used at one time.
Remove the second
memory card.
Are you using a
supported memory card
type?
For supported memory
cards, see page 11.
Do you have a
PictBridge-enabled
digital camera connected
to the printer.
Disconnect the
PictBridge-enabled
digital camera from the
printer.
Cannot print from the
digital camera
Is the digital camera
PictBridge compatible?
Remove the device and
use a PictBridge-enabled
digital camera in the
PictBridge port.
Refer to your camera
documentation to
determine if it is
PictBridge compatible.
Is the PictBridge-enabled
digital camera set to the
correct USB mode?
Refer to your camera
documentation for help
selecting the correct USB
mode.
Is there a memory card
inserted in the printer?
Remove the memory
card from the printer.
Are you using the USB
cable that came with your
digital camera?
You must use the USB
cable that came with your
camera.
Refer to your camera
documentation to
determine which type of
USB cable it supports.
42


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