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Use recommended paper
Use only recommended paper or specialty media.
Do not load paper that is wrinkled, creased, damp, bent, or curled.
Flex, fan, and align the paper edges before loading.
Do not use paper that has been cut or trimmed by hand.
Do not mix paper sizes, weights, or types in the same tray.
Make sure that the paper size and type are set correctly on the computer or printer control panel.
Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
When Jam Assist is set to On, the printer automatically flushes blank pages or partially printed pages
with after a jammed page is cleared. Check your printed output for blank pages.
When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam location
1 Automatic document feeder
2 Standard bin
3 Door A
4 Multipurpose feeder
5 Duplex unit
6 Trays
7 Door B
Clearing jams 172
172


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