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Scanner sluit niet
Actie Ja Nee
Verwijder blokkades die de scannereenheid openhouden.
Is de scannereenheid goed gesloten?
Het probleem is
opgelost.
Contact
klantenon-
dersteuning.
Scannen duurt te lang of de computer loopt vast tijdens scannen
Actie Ja Nee
Sluit alle toepassingen die de scan verstoren.
Duurt het scannen te lang of loopt de computer vast?
Contact
klantenon-
dersteuning.
Het probleem is
opgelost.
De scannerfunctie reageert niet
Actie Ja Nee
Stap 1
a Controleer of het netsnoer correct op de printer en het stopcontact
is aangesloten.
LET OP: RISICO OP LETSEL: Om het risico op elektrische
schokken of brand te voorkomen, moet u het netsnoer recht-
streeks aansluiten op een geaard stopcontact dat zich dicht in de
buurt van het product bevindt en dat gemakkelijk toegankelijk is.
b Kopieer of scan het document.
Reageert de scanner?
Het probleem is
opgelost.
Ga naar stap 2.
Stap 2
a Controleer of de printer is ingeschakeld.
b Los de foutberichten die op de display verschijnen op.
c Kopieer of scan het document.
Reageert de scanner?
Het probleem is
opgelost.
Ga naar stap 3.
Stap 3
a Schakel de printer uit en schakel de printer na ongeveer tien
seconden in.
b Kopieer of scan het document.
Reageert de scanner?
Het probleem is
opgelost.
Contact
klantenon-
dersteuning.
Scannerregistratie aanpassen
1 Ga vanaf het beginscherm naar Instellingen > Apparaat > Onderhoud > Configuratiemenu >
Scannerconfiguratie > Handmatige scannerregistratie.
2 Druk op Start in het menu Snelle Printtest.
Problemen oplossen 226
226


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