670900
306
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Action Yes No
Step 3
a Specify the paper size. Depending on your operating system,
specify the paper size in Printing Preferences or the Print
dialog.
b Resend the print job.
Do copies print properly?
The problem is
solved.
Contact
customer
support.
Solving fax problems
“Fax and e-mail functions are not set up” on page 306
“Caller ID is not shown” on page 307
“Cannot send or receive a fax” on page 307
“Can send but not receive faxes” on page 310
“Can receive but not send faxes” on page 310
“Received fax has poor print quality” on page 311
Fax and e-mail functions are not set up
Notes:
Before you troubleshoot, check if the fax cables are connected.
The indicator light is blinking red until you set up fax and email.
Action Yes No
a From the home screen, navigate to:
> Settings > General Settings > Run initial setup > Ye s >
Submit
b Turn o the printer, and then turn it back on.
The “Select your language” screen appears on the printer
display.
c Select a language, and then touch .
d Select a country or region, and then touch Next.
e Select a time zone, and then touch Next.
f Select Fax and Email, and then touch Next.
Are fax and email functions set up?
The problem is
solved.
Contact
customer
support.
Troubleshooting 306
306


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