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Scantaak is mislukt
Actie Ja Nee
Stap 1
Controleer de kabelaansluiting.
a Zorg ervoor dat de Ethernet- of USB-kabel goed op de computer
en op de printer is aangesloten.
b Verzend de scantaak opnieuw.
Is de scantaak geslaagd?
Het probleem is
opgelost.
Ga naar stap 2.
Stap 2
Controleer het bestand dat u wilt afdrukken.
a Zorg ervoor dat de bestandsnaam niet al wordt gebruikt in de
doelmap.
b Zorg ervoor dat het document of de foto die u wilt scannen niet in
een andere toepassing is geopend.
c Verzend de scantaak opnieuw.
Is de scantaak geslaagd?
Het probleem is
opgelost.
Ga naar stap 3.
Stap 3
a Zorg ervoor dat Tijdstempel toevoegen of Overschrijf bestaand
bestand is geselecteerd in de
configuratie-instellingen
van de
bestemming.
b Verzend de scantaak opnieuw.
Is de scantaak geslaagd?
Het probleem is
opgelost.
Contact
klantenon-
dersteuning.
Scanner sluit niet
Actie Ja Nee
Verwijder blokkades die de scannereenheid openhouden.
Is de scannereenheid goed gesloten?
Het probleem is
opgelost.
Contact
klantenon-
dersteuning.
Problemen oplossen 185
185


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