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Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
Push the tray
firmly
into the printer after loading paper.
Use recommended paper
Use only recommended paper or specialty media.
Do not load paper that is wrinkled, creased, damp, bent, or curled.
Flex, fan, and align the paper edges before loading.
Do not use paper that has been cut or trimmed by hand.
Do not mix paper sizes, weights, or types in the same tray.
Make sure that the paper size and type are set correctly on the computer or printer control panel.
Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
When Jam Assist is set to On, the printer
flushes
blank pages or pages with partial prints after a jammed
page is cleared. Check your printed output stack for discarded pages.
When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
1
2
3
4
5
6
7
Jam location
1 Automatic document feeder (ADF)
2 Standard bin
3 Front door
4 Multipurpose feeder
Clearing jams 168
168


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