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Actie Ja Nee
Stap 2
a Open klep C.
b Veeg met een vochtige, zachte, pluisvrije doek het glas van de ADI
en de witte onderzijde van de klap van de ADI schoon.
c Sluit de klep.
Verschijnen er nog steeds verticale strepen op gescande
documenten?
Contact
klantenon-
dersteuning.
Het probleem is
opgelost.
Scantaak is mislukt
Actie Ja Nee
Stap 1
Controleer de kabelaansluiting.
a Zorg ervoor dat de Ethernet- of USB-kabel goed op de computer
en op de printer is aangesloten.
b Verzend de scantaak opnieuw.
Is de scantaak geslaagd?
Het probleem is
opgelost.
Ga naar stap 2.
Stap 2
Controleer het bestand dat u wilt afdrukken.
a Zorg ervoor dat de bestandsnaam niet al wordt gebruikt in de
doelmap.
b Zorg ervoor dat het document of de foto die u wilt scannen niet in
een andere toepassing is geopend.
c Verzend de scantaak opnieuw.
Is de scantaak geslaagd?
Het probleem is
opgelost.
Ga naar stap 3.
Stap 3
a Zorg ervoor dat Tijdstempel toevoegen of Overschrijf bestaand
bestand is geselecteerd in de configuratie-instellingen van de
bestemming.
b Verzend de scantaak opnieuw.
Is de scantaak geslaagd?
Het probleem is
opgelost.
Contact
klantenon-
dersteuning.
Scanner sluit niet
Actie Ja Nee
Verwijder blokkades die de scannereenheid openhouden.
Is de scannereenheid goed gesloten?
Het probleem is
opgelost.
Contact
klantenon-
dersteuning.
Problemen oplossen 219
219


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