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Action Yes No
Step 2
a Replace the supply item that matches the repeating defects
distance.
Note: If the supply item is a transfer roller or fuser, then
contact
customer support.
b Print the document.
Do the repeating defects appear?
Contact
customer
support.
The problem is
solved.
Faxing problems
Cannot send or receive faxes
Action Yes No
Step 1
Resolve any error messages that appear on the display.
Can you send or receive a fax?
The problem is
solved.
Go to step 2.
Step 2
Make sure that the cable connections for the following equipment
are secure:
Telephone
Handset
Answering machine
Can you send or receive a fax?
The problem is
solved.
Go to step 3.
Step 3
Check for a dial tone.
Call the fax number to check if it is working properly.
If you are using the On Hook Dial feature, then turn up the
volume to check if you hear a dial tone.
Can you hear a dial tone?
Go to step 5. Go to step 4.
Troubleshoot a problem 157
157


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