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CX725, CX725R, CX727 MFPs
User's Guide
June 2019 www.lexmark.com
Machine type(s):
7528
Model(s):
576, 5A6, 578, 5A8
Contents
Safety information........................................................................................ 6
Conventions.......................................................................................................................................................... 6
Product statements............................................................................................................................................. 6
Learning about the printer...........................................................................9
Finding information about the printer.............................................................................................................9
Selecting a location for the printer................................................................................................................ 10
Printer configurations......................................................................................................................................... 11
Attaching cables.................................................................................................................................................12
Using the control panel.....................................................................................................................................14
Understanding the status of the power button and indicator light.......................................................15
Using the home screen.....................................................................................................................................15
Menu map.............................................................................................................................................................16
Printing a menu settings page........................................................................................................................18
Setting up and using the home screen applications..............................19
Customizing the home screen........................................................................................................................19
Setting up Forms and Favorites..................................................................................................................... 19
Setting up Card Copy........................................................................................................................................19
Using Shortcut Center..................................................................................................................................... 20
Setting up Scan Center....................................................................................................................................20
Managing contacts........................................................................................................................................... 20
Setting up and using the accessibility features..................................... 23
Enabling Magnification mode.........................................................................................................................23
Activating Voice Guidance..............................................................................................................................23
Adjusting the Voice Guidance speech rate................................................................................................23
Enabling spoken passwords or personal identification numbers........................................................ 23
Navigating the screen using gestures.........................................................................................................24
Using the keyboard on the display...............................................................................................................24
Loading paper and specialty media......................................................... 25
Setting the size and type of the specialty media......................................................................................25
Configuring Universal paper settings.......................................................................................................... 25
Loading trays......................................................................................................................................................25
Contents 2
Loading the multipurpose feeder..................................................................................................................27
Linking trays........................................................................................................................................................28
Printing.........................................................................................................30
Printing forms..................................................................................................................................................... 30
Printing from a computer.................................................................................................................................30
Printing from a mobile device........................................................................................................................ 30
Printing from a flash drive................................................................................................................................ 31
Supported flash drives and file types.......................................................................................................... 32
Configuring confidential jobs......................................................................................................................... 33
Printing held jobs...............................................................................................................................................33
Printing a font sample list................................................................................................................................ 34
Canceling a print job.........................................................................................................................................34
Copying........................................................................................................35
Making copies.................................................................................................................................................... 35
Copying photos..................................................................................................................................................35
Copying on letterhead..................................................................................................................................... 35
Copying on both sides of the paper.............................................................................................................35
Reducing or enlarging copies........................................................................................................................36
Collating copies................................................................................................................................................. 36
Placing separator sheets between copies................................................................................................. 36
Copying multiple pages onto a single sheet............................................................................................. 36
Creating a copy shortcut................................................................................................................................. 36
E-mailing...................................................................................................... 37
Setting up the email function........................................................................................................................ 37
Configuring email settings............................................................................................................................. 37
Sending an e-mail..............................................................................................................................................37
Creating an e-mail shortcut............................................................................................................................ 38
Faxing...........................................................................................................39
Setting up the printer to fax............................................................................................................................39
Sending a fax......................................................................................................................................................52
Scheduling a fax................................................................................................................................................ 53
Creating a fax destination shortcut...............................................................................................................53
Changing the fax resolution........................................................................................................................... 53
Contents 3
Adjusting the fax darkness............................................................................................................................. 53
Viewing a fax log............................................................................................................................................... 53
Blocking junk faxes...........................................................................................................................................54
Holding faxes......................................................................................................................................................54
Forwarding a fax................................................................................................................................................54
Scanning...................................................................................................... 55
Scanning to an FTP server..............................................................................................................................55
Creating an FTP shortcut................................................................................................................................ 55
Scanning to a flash drive.................................................................................................................................55
Sending scanned documents to a computer.............................................................................................56
Securing the printer....................................................................................57
Erasing printer memory....................................................................................................................................57
Erasing printer hard disk memory.................................................................................................................57
Configuring printer hard disk encryption.................................................................................................... 57
Restoring factory default settings................................................................................................................. 57
Statement of Volatility...................................................................................................................................... 58
Maintaining the printer.............................................................................. 59
Adjusting the speaker volume.......................................................................................................................59
Networking......................................................................................................................................................... 60
Setting up serial printing (Windows only).....................................................................................................61
Cleaning printer parts........................................................................................................................................61
Ordering parts and supplies...........................................................................................................................64
Replacing parts and supplies......................................................................................................................... 67
Moving the printer.............................................................................................................................................92
Saving energy and paper................................................................................................................................93
Recycling............................................................................................................................................................. 93
Clearing jams.............................................................................................. 95
Avoiding jams.....................................................................................................................................................95
Identifying jam locations..................................................................................................................................96
Paper jam in trays.............................................................................................................................................. 97
Paper jam behind door E.................................................................................................................................98
Paper jam in the multipurpose feeder......................................................................................................... 98
Paper jam in the standard bin........................................................................................................................99
Contents 4
Paper jam in door A........................................................................................................................................ 100
Troubleshooting........................................................................................ 105
Network connection problems.....................................................................................................................105
Hardware options problems......................................................................................................................... 107
Issues with supplies........................................................................................................................................ 109
Paper feed problems........................................................................................................................................ 111
Printing problems..............................................................................................................................................115
Color quality problems................................................................................................................................... 136
Faxing problems...............................................................................................................................................138
Scanning problems...........................................................................................................................................141
Contacting customer support.......................................................................................................................145
Upgrading and migrating.........................................................................146
Hardware............................................................................................................................................................146
Software.............................................................................................................................................................160
Firmware............................................................................................................................................................ 160
Notices........................................................................................................162
Index............................................................................................................177
Contents 5
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
Safety information 6
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
Make sure that all doors and trays are closed.
Turn o the printer, and then unplug the power cord from the electrical outlet.
Disconnect all cords and cables from the printer.
If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer
o
the trays. Do not try to lift the printer and any options at the same
time.
Always use the handholds on the printer to lift it.
Any cart used to move the printer must have a surface able to support the full footprint of the printer.
Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
Keep the printer in an upright position.
Avoid severe jarring movements.
Make sure that your fingers are not under the printer when you set it down.
Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
www.lexmark.com/multifunctionprinters.
Safety information 7
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Safety information 8
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
Connecting the printer
Installing the printer software
See the setup documentation that came with the
printer or go to
http://support.lexmark.com.
More setup and instructions for using the printer:
Selecting and storing paper and specialty media
Loading paper
Configuring printer settings
Viewing and printing documents and photos
Setting up and using the printer software
Configuring the printer on a network
Caring for and maintaining the printer
Troubleshooting and solving problems
Information Center—Go to
http://infoserve.lexmark.com.
Help Menu Pages—Access the guides on the
printer
firmware
or go to
http://support.lexmark.com.
Touch Screen Guide—Go to
http://support.lexmark.com.
Product videos—Go to
http://infoserve.lexmark.com/idv/.
Information on setting up and configuring the accessibility
features of your printer
Lexmark Accessibility Guide—Go to
http://support.lexmark.com.
Help using the printer software Help for Microsoft® Windows® or Macintosh
operating systems—Open a printer software
program or application, and then click Help.
Click
?
to view contextsensitive information.
Notes:
Help is automatically installed with the printer
software.
Depending on the operating system, the
printer software is located in the printer
program folder or on the desktop.
Learning about the printer 9
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
Documentation
Driver downloads
Live chat support
Email support
Voice support
Go to
http://support.lexmark.com.
Note: Select your country or region, and then
select your product to view the appropriate
support site.
Support contact information for your country or
region can be found on the website or on the
printed warranty that came with the printer.
Have the following information ready when you
contact customer support:
Place and date of purchase
Machine type and serial number
Safety information
Regulatory information
Warranty information
Environmental information
Warranty information varies by country or region:
In the U.S.—See the Statement of Limited
Warranty included with the printer, or go to
http://support.lexmark.com.
In other countries and regions—See the
printed warranty that came with the printer.
Product Information Guide—See the
documentation that came with the printer or go to
http://support.lexmark.com.
Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install
hardware options.
Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
Provide a
flat,
sturdy, and stable surface.
Learning about the printer 10
Keep the printer:
Clean, dry, and free of dust.
Away from stray staples and paper clips.
Away from the direct airflow of air conditioners, heaters, or ventilators.
Free from direct sunlight and humidity extremes.
Observe the recommended temperatures and avoid
fluctuations:
Ambient temperature 10 to 32.2°C (50 to 90°F)
Storage temperature -40 to 40°C (-40 to 104°F)
Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 229 mm (9 in.)
2 Right side 178 mm (7 in.)
3 Front 508 mm (20 in.)
4 Left side 127 mm (5 in.)
5 Rear 101.6 mm (4 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
www.lexmark.com/multifunctionprinters.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
You can configure your printer by adding three optional 550sheet trays.
Learning about the printer 11
1 Automatic document feeder (ADF)
2 ADF tray
3 ADF bin
4 Control panel
5 650sheet duo tray
6 Optional 550sheet trays
7 Standard bin
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
Learning about the printer 12
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: To reduce the risk of
fire,
use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Use the To
1 EXT port Connect additional devices (telephone or answering machine) to the printer and the
telephone line. Use this port if you do not have a dedicated fax line for the printer and
if this connection method is supported in your country or region.
Note: Remove the plug to access the port.
2 LINE port Connect the printer to an active telephone line through a standard wall jack (RJ11), DSL
filter, or VoIP adapter, or any other adapter that allows you to access the telephone line
to send and receive faxes.
3 Ethernet port Connect the printer to a network.
4 USB port Attach a keyboard or any compatible option.
5 USB printer port Connect the printer to a computer.
6 Power cord socket Connect the printer to a properly grounded electrical outlet.
Learning about the printer 13
Using the control panel
Use the To
1 Display
View the printer messages and supply status.
Set up and operate the printer.
2 Home button Go to the home screen.
3 Power button
Turn on or turn o the printer.
Note: To turn o the printer, press and hold the power button for five
seconds.
Set the printer to Sleep or Hibernate mode.
Wake the printer from Sleep or Hibernate mode.
4 Keypad Enter numbers or symbols in an input field.
5 Pause button Place a dial pause in a fax number.
6 Start button Start a job, depending on which mode is selected.
7 Clear all or Reset button Reset the default settings of a function such as copying, faxing, or scanning.
8 Stop or Cancel button Stop the current job.
9 Backspace button Move the cursor backward and delete a character in an input field.
10 Indicator light Check the status of the printer.
11 Volume buttons Adjust the volume of the headset or speaker.
12 Headset or speaker port Attach a headset or speaker.
Learning about the printer 14
Understanding the status of the power button and
indicator light
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blue The printer is ready or processing data.
Red The printer requires user intervention.
Power button light Printer status
O The printer is o, ready, or processing data.
Solid amber The printer is in sleep mode.
Blinking amber The printer is in hibernate mode.
Using the home screen
Note: Your home screen may vary depending on your home screen customization settings, administrative
setup, and active embedded solutions.
Touch To
1 Copy Make copies.
2 Email Send emails.
3 Change Language Change the language on the printer display.
4 Fax Send fax.
5 Settings Access the printer menus.
6 Held Faxes Show all the current held fax jobs.
Note: If Held Faxes is hidden, then Release Held Faxes appears.
7 Shortcut Center Organize all shortcuts.
Learning about the printer 15
Touch To
8 Status/Supplies
Show a printer warning or error message whenever the printer requires intervention
to continue processing.
View more information on the printer warning or message, and on how to clear it.
Note: You can also access this setting by touching the top section of the home
screen.
9 Address Book Access, create, and organize contacts.
10 Scan Profiles Scan and save documents directly to the computer.
11 FTP Scan and save documents directly to an FTP server.
12 Bookmarks Organize all bookmarks.
13 Held Jobs Show all the current held print jobs
14 USB Drive View, select, or print photos and documents from a flash drive.
15 Job Queue Show all the current print jobs.
Note: You can also access this setting by touching the top section of the home
screen.
These settings may also appear on the home screen
Touch To
App Profiles Access application profiles.
Lock Device Prevent users from accessing any printer functions from the home screen.
Menu map
Device
Preferences
Remote Operator Panel
Notifications
Power Management
Information Sent to Lexmark
Accessibility
Restore Factory Defaults
Maintenance
Visible Home Screen Icons
About This Printer
Print
Layout
Finishing
Setup
Quality
Job Accounting
XPS
PDF
PostScript
PCL
HTML
Image
PPDS
Learning about the printer 16
Paper
Tray Conguration
Media
Configuration
Bin Configuration
Copy
Copy Defaults
Fax
Fax Mode
Analog Fax Setup
Fax Server Setup
Email
Email Setup
Email Defaults
Web Link Setup
Network/Ports
Network Overview
Wireless
AirPrint
Ethernet
TCP/IP
IPv6
SNMP
IPSec
LPD Configuration
HTTP/FTP Settings
ThinPrint
USB
Parallel [x]
Serial
Google Cloud Print
Wi-Fi Direct
FTP
FTP Defaults
USB Drive
Flash Drive Scan Flash Drive Print
Security
Login Methods
Schedule USB Devices
Security Audit Log
Login Restrictions
Confidential Print Setup
Disk Encryption
Erase Temporary Data Files
Solutions LDAP Settings
Miscellaneous
Option Card Menu
Note: This setting appears only when an optional card is installed.
Learning about the printer 17
Reports
Menu Settings Page
Device
Print
Shortcuts
Fax
Network
Help
Print All Guides
Color Quality Guide
Connection Guide
Copy Guide
Email Guide
Fax Guide
Information Guide
Media Guide
Moving Guide
Print Quality Guide
Scan Guide
Supplies Guide
Troubleshooting
Basic Print Quality Samples Advanced Print Quality Samples
Printing a menu settings page
From the home screen, touch Settings > Reports > Menu Settings Page.
Learning about the printer 18
Setting up and using the home screen
applications
Customizing the home screen
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Visible Home Screen Icons.
3 Select the icons that you want to appear on the home screen.
4 Apply the changes.
Setting up Forms and Favorites
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Apps > Forms and Favorites > Configure.
3 Click Add, and then customize the settings.
Notes:
To make sure that the location settings of the bookmark are correct, type the IP address of the host
computer where the bookmark is located.
Make sure that the printer has access rights to the folder where the bookmark is located.
4 Apply the changes.
Setting up Card Copy
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Apps > Card Copy > Configure.
Setting up and using the home screen applications 19
3 Configure the output options and scan settings.
Notes:
When scanning a card, make sure that the scan resolution does not exceed 200 dpi for color and
400 dpi for black and white.
When scanning multiple cards, make sure that the scan resolution does not exceed 150 dpi for color
and 300 dpi for black and white.
You need a printer hard disk to scan multiple cards.
Make sure that the printer network and email settings are
configured.
4 Apply the changes.
Using Shortcut Center
1 From the home screen, touch Shortcut Center, and then select a printer function.
2 To uc h Create Shortcut, and then configure the settings.
3 Touc h Save, and then type a unique shortcut name.
4 Apply the changes.
Setting up Scan Center
1 From the home screen, touch Scan Center.
2 Select and create a destination, and then
configure
the settings.
Notes:
When creating a network destination, make sure to validate and adjust the settings until no errors
occur.
Only destinations created from the Embedded Web Server are saved. For more information, see the
documentation that came with the solution.
3 Apply the changes.
Managing contacts
Adding contacts
1 Open a web browser, and then type the printer IP address in the address
field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
Setting up and using the home screen applications 20
3 From the Contacts section, add a contact.
Note: You can assign the contact to one or more groups.
4 If necessary, specify a login method to allow application access.
5 Apply the changes.
Adding groups
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 From the Contact Groups section, add a group name.
Note: You can assign one or more contacts to the group.
4 Apply the changes.
Editing contacts or groups
1 Open a web browser, and then type the printer IP address in the address
field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 Do either of the following:
From the Contacts section, click a contact name, and then edit the information.
From the Contact Groups section, click a group name, and then edit the information.
4 Apply the changes.
Deleting contacts or groups
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
Setting up and using the home screen applications 21
3 Do either of the following:
From the Contacts section, select a contact that you want to delete.
From the Contact Groups section, select a group name that you want to delete.
Setting up and using the home screen applications 22
Setting up and using the accessibility features
Enabling Magnification mode
1 From the control panel, press and hold the 5 key until you hear a voice message.
2 Select
Magnification
.
3 Select OK.
For more information on navigating a magnified screen, see
“Navigating the screen using gestures” on
page 24.
Activating Voice Guidance
From the control panel
1 Press and hold the 5 key until you hear a voice message.
2 Select OK.
From the keyboard
1 Press and hold the 5 key until you hear a voice message.
2 Press Tab to navigate the focus cursor to the OK button, and then press Enter.
Notes:
Voice Guidance is also activated when you insert headphones into the headphone jack.
To adjust the volume, use the volume buttons at the bottom part of the control panel.
Adjusting the Voice Guidance speech rate
1 From the home screen, select Settings > Device > Accessibility > Speech Rate.
2 Select the speech rate.
Enabling spoken passwords or personal identification
numbers
1 From the home screen, select Settings > Device > Accessibility > Speak Passwords/PINs.
2 Enable the setting.
Setting up and using the accessibility features 23
Navigating the screen using gestures
Notes:
The gestures are applicable only when Voice Guidance is activated.
A physical keyboard is required for typing characters and adjusting certain settings.
Gesture Function
Doubletap Select an option or item on the screen.
Tripletap Zoom in or zoom out text and images.
Swipe right or swipe down Move to the next item on the screen.
Swipe left or swipe up Move to the previous item on the screen.
Pan Access parts of the zoomed image that are beyond the limits of the screen.
Note: This gesture requires the use of two
fingers
to drag across a zoomed
image.
Swipe up then left Exit an application and return to the home screen.
Swipe down then left
Cancel a job.
Go back to the previous setting.
Exit the screen that appears without changing any setting or value.
Swipe up then down Repeat a spoken prompt.
Using the keyboard on the display
Do one or more of the following:
Drag a
finger
over the key to announce the character.
Lift the
finger
to enter or type the character in the
field.
Press Backspace to delete characters.
To hear the content in the input field, press Tab, and then press Shift + Tab.
Setting up and using the accessibility features 24
Loading paper and specialty media
Setting the size and type of the specialty media
The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes,
do the following:
1 From the home screen, navigate to:
Settings > Paper > Tray Conguration > Paper Size/Type > select a paper source
2 Set the size and type of the specialty media.
Configuring Universal paper settings
1 From the home screen, touch Settings > Paper > Media Configuration > Universal Setup.
2 Configure the settings.
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Remove the tray.
Note: To avoid jams, do not remove trays while the printer is busy.
2 Adjust the guides to match the size of the paper you are loading.
Note: Use the indicators on the bottom of the tray to position the guides.
Loading paper and specialty media 25
3 Flex, fan, and align the paper edges before loading.
4 Load the paper stack with the printable side faceup.
Notes:
For onesided printing, load letterhead faceup with the header toward the front of the tray.
For twosided printing, load letterhead facedown with the header toward the back of the tray.
Do not slide paper into the tray.
Make sure that the stack height is below the maximum paper fill indicator. Overfilling may cause
paper jams.
5 Insert the tray.
If necessary, set the paper size and type to match the paper loaded in the tray.
Loading paper and specialty media 26
Loading the multipurpose feeder
1 Open the multipurpose feeder.
2 Adjust the guide to match the size of the paper you are loading.
3 Flex, fan, and align the paper edges before loading.
Loading paper and specialty media 27
4 Load the paper.
Load paper and card stock with the printable side facedown and the top edge entering the printer first.
Load envelopes with the
flap
side up and against the right side of the paper guide. Load European
envelopes with the
flap
entering the printer
first.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated
linings, or selfstick adhesives.
5 From the Paper Menu in the control panel, set the paper size and type to match the paper loaded in the
tray.
Linking trays
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper.
Loading paper and specialty media 28
3 Match the paper size and type for the trays you are linking.
Note: To unlink trays, make sure that no trays have the same paper size or type.
4 Save the settings.
Note: You can also change the paper size and type settings from the printer control panel.
Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type. To
avoid printing issues, match the paper type settings in the printer with the paper loaded in the tray.
Loading paper and specialty media 29
Printing
Printing forms
1 From the home screen, navigate to:
Forms and Favorites > select form > Print
2 If necessary, configure the print settings.
3 Send the print job.
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.
Printing from a mobile device
Printing from a mobile device using Lexmark Mobile Print
Lexmark
TM
Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1 Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some thirdparty applications may not support the send or share feature. For more information, see
the documentation that came with the application.
2 Select a printer.
3 Print the document.
Printing from a mobile device using Google Cloud Print
Google Cloud Print
TM
is a mobile printing service that allows enabled applications on mobile devices to print
to any Google Cloud Printready printer.
1 From the home screen of your mobile device, launch an enabled application.
2 Tap Print, and then select a printer.
3 Print the document.
Printing 30
Printing from a mobile device using Mopria Print Service
Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It
allows you to print directly to any Mopriacertified printer.
Note: Before printing, make sure that the Mopria Print Service is enabled.
1 From the home screen of your mobile device, launch a compatible application.
2 Tap Print, and then select a printer.
3 Print the document.
Printing from a mobile device using AirPrint
AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrintcertified
printer.
Notes:
This application is supported only in some Apple devices.
This application is supported only in some printer models.
1 From the home screen of your mobile device, launch a compatible application.
2 Select an item to print, and then tap the share icon.
3 Tap Print, and then select a printer.
4 Print the document.
Printing from a flash drive
1 Insert a flash drive into the USB port.
Notes:
If you insert the flash drive when an error message appears, then the printer ignores the flash drive.
Printing 31
If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the
display.
2 From the display, touch the document that you want to print.
If necessary, configure other print settings.
3 Send the print job.
To print another document, touch USB Drive.
Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively
printing, reading, or writing from the memory device. Loss of data or a malfunction can occur.
Supported flash drives and file types
Flash drives
Lexar JumpDrive S70 (16GB and 32GB)
SanDisk Cruzer (16GB and 32GB)
PNY Attaché (16GB and 32GB)
Notes:
The printer supports highspeed USB flash drives with fullspeed standard.
USB flash drives must support the File Allocation Table (FAT) system.
File types
Documents:
.doc or .docx
.xls or .xlsx
.ppt or .pptx
.pdf
.xps
Printing 32
Images:
.dcx
.gif
.jpeg or .jpg
.bmp
.pcx
.ti or .tif
.png
Configuring confidential jobs
1 From the home screen, touch Settings > Security > Confidential Print Setup.
2 Configure the settings.
Use To
Max Invalid PIN Limit the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name are deleted.
Confidential Job
Expiration
Set the amount of time before confidential jobs are automatically deleted from the printer
memory.
Note:
Confidential
held jobs are stored in the printer until you log in and release or
delete them manually.
Repeat Job
Expiration
Set the amount of time before repeat jobs are deleted from the printer memory.
Note: Repeat held jobs are stored so extra copies can be printed later.
Verify Job Expiration Set the amount of time before verify jobs are deleted from the printer memory.
Note: Verify jobs print one copy to check if it is satisfactory before printing the
remaining copies.
Reserve Job
Expiration
Set the amount of time before reserved jobs are deleted without being printed.
Note: Reserve held jobs are automatically deleted after printing.
Printing held jobs
1 From the document you are trying to print, open the Print dialog.
2 Select the printer, and then do the following:
For Windows users, click Properties or Preferences, and then click Print and Hold.
For Macintosh users, select Print and Hold.
3 Select the print job type.
4 If necessary, assign a user name.
5 Send the print job.
6 From the printer home screen, touch Held Jobs.
7 Send the print job.
Printing 33
Printing a font sample list
1 From the home screen, touch Settings > Reports > Print > Print Fonts.
2 To uc h PCL Fonts or PostScript Fonts.
Canceling a print job
From the printer control panel
1 From the home screen, touch Job Queue.
Note: You can also access this setting by touching the top section of the home screen.
2 Select the job to cancel.
From the computer
1 Depending on the operating system, do either of the following:
Open the printers folder, and then select your printer.
From the System Preferences in the Apple menu, navigate to your printer.
2 Select the job to cancel.
Printing 34
Copying
Making copies
1 Load an original document into the ADF tray or on the scanner glass.
Note: To avoid a cropped image, make sure that the original document and output have the same paper
size.
2 From the home screen, touch Copy, and then specify the number of copies.
If necessary, adjust the copy settings.
3 Copy the document.
Note: To make a quick copy, from the control panel, press
.
Copying photos
1 Place a photo on the scanner glass.
2 From the home screen, touch Copy > Content > Photo.
3 From the Content Source menu, select the setting that best matches the original photo.
4 Send the copy job.
Copying on letterhead
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Copy, and then specify the size of the original document.
3 Touc h Copy to, and then select the tray that contains the specialty media.
If you are loading the specialty media into the multipurpose feeder, then navigate to:
Multipurpose Feeder > select the size of the specialty media > Letterhead
4 Send the copy job.
Copying on both sides of the paper
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Copy > Paper Setup.
3 Adjust the settings.
4 Copy the document.
Copying 35
Reducing or enlarging copies
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, navigate to:
Copy > Scale > specify a scale value
Note: Changing the size of the original document or output after setting Scale restores the scale value to
Auto.
3 Copy the document.
Collating copies
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Copy, and then set Collate to On.
3 Copy the document.
Placing separator sheets between copies
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Copy > Separator Sheets.
3 Adjust the settings.
4 Send the copy job.
Copying multiple pages onto a single sheet
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Copy > Pages per Side.
3 Adjust the settings.
4 Copy the document.
Creating a copy shortcut
1 From the home screen, touch Copy.
2 Adjust the settings, and then touch .
3 Enter a shortcut name.
4 Apply the changes.
Copying 36
E-mailing
Setting up the email function
1 From the home screen, touch Settings > Device > Preferences > Run Initial Setup.
2 Turn
o
the printer, wait for about 10 seconds, and then turn it back on.
3 From the Before You Begin screen, select Change the Settings and Continue with the Wizard.
4 From the Fax/Email Server Setup screen, enter the needed information.
5 Finish the setup.
Configuring email settings
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > E-mail.
3 Enter the needed information.
4 Apply the changes.
Sending an e-mail
Using the control panel
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch E-mail, and then enter the needed information.
Note: You can also enter the recipient using the address book or shortcut number.
3 If necessary, configure the output file type settings.
4 Send the e-mail.
Using the shortcut number
1 From the control panel, press #, and then enter the shortcut number using the keypad.
2 Send the email.
E-mailing 37
Creating an e-mail shortcut
1 From the home screen, touch Email.
2
Configure
the settings, and then touch
.
3 Enter a shortcut name.
4 Apply the changes.
E-mailing 38
Faxing
Setting up the printer to fax
Notes:
The following connection methods are applicable only in some countries or regions.
During the initial printer setup, clear the fax function check box and any other function you plan to set up
later, and then touch Continue.
The indicator light may blink red if the fax function is enabled and not fully set up.
Warning—Potential Damage: Do not touch cables or the printer in the area shown while actively sending or
receiving a fax.
Setting up the fax function
1 From the home screen, touch Settings > Device > Preferences > Run Initial Setup.
2 Turn o the printer, wait for about 10 seconds, and then turn it back on.
3 From the Before You Begin screen, select Change the Settings and Continue with the Wizard.
4 From the Fax/Email Server Setup screen, enter the needed information.
5 Finish the setup.
Faxing 39
Choosing a fax connection
Setting up fax using a standard telephone line
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
CAUTION—POTENTIAL INJURY: To reduce the risk of
fire,
use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
Setup 1: Printer is connected to a dedicated fax line
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to an active analog wall jack.
Faxing 40
Notes:
You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer O).
If you want to receive faxes automatically, then set the printer to pick up on a specified number of rings.
Setup 2: Printer is sharing the line with an answering machine
Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for
the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes
automatically.
Connected to the same telephone wall jack
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to an active analog wall jack.
3 Connect the answering machine to the telephone port of the printer.
Faxing 41
Connected to dierent wall jacks
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to an active analog wall jack.
Notes:
If you have only one telephone number on your line, then set the printer to receive faxes automatically.
Set the printer to pick up calls two rings after the answering machine. For example, if the answering
machine picks up calls after four rings, then set the printer Rings to Answer setting to six.
Faxing 42
Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to an active analog wall jack.
3 Connect the telephone to the telephone port of the printer.
Notes:
This setup works best if you are using voice mail more often than fax, and if you subscribe to a
distinctive ring service.
When you answer the telephone and you hear fax tones, press *9* or the manual answer code on the
telephone to receive the fax.
You can also set the printer to receive faxes automatically, but turn
o
the voice mail service when you
are expecting a fax.
Faxing 43
Setting up fax using digital subscriber line
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
CAUTION—POTENTIAL INJURY: To reduce the risk of
fire,
use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
Digital subscriber line (DSL) splits your regular telephone line into two channels: voice and Internet. Telephone
and fax signals travel through the voice channel, and Internet signals pass through the other channel.
Faxing 44
To minimize interference between the two channels, ask for a DSL filter from your DSL provider.
1 Connect the line port of the DSL filter to the wall jack.
2 Connect one end of the telephone cable to the line port of the printer.
3 Connect the other end of the cable to the telephone port on the DSL filter.
Note: To connect a telephone to the printer, remove any installed adapter plug from the telephone port of
the printer, and then connect the telephone.
Setting up fax using VoIP telephone service
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
CAUTION—POTENTIAL INJURY: To reduce the risk of
fire,
use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
Faxing 45
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.
Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge extra
cost for the activation of the second telephone port.
3 Connect the telephone to the telephone port of the printer.
Notes:
To check if the telephone port on the VoIP adapter is active, plug an analog telephone into the port, and
then listen for a dial tone.
If you need two telephone ports for your devices, but do not want to pay extra cost, then use a phone
splitter. Plug the phone splitter into the port labeled Phone Line 1 or Phone Port, and then plug the
printer and telephone into the splitter.
To check the splitter, plug an analog telephone into the splitter, and then listen for a dial tone.
Setting up fax using cable modem connection
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
CAUTION—POTENTIAL INJURY: To reduce the risk of
fire,
use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
Faxing 46
Setup 1: Printer is connected directly to a cable modem
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem.
3 Connect your analog telephone to the telephone port of the printer.
Note: To check if the telephone port on the cable modem is active, connect an analog telephone, and then
listen for a dial tone.
Faxing 47
Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to an active analog telephone wall jack.
3 Connect your analog telephone to the telephone port of the printer.
Setting up fax in countries or regions with dierent telephone wall jacks and plugs
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
Faxing 48
The standard wall jack adopted by most countries or regions is RJ11. If the wall jack or equipment in your facility
is not compatible with this type of connection, then use a telephone adapter. An adapter for your country or
region may not come with your printer, and you may need to purchase it separately.
There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug
from the telephone port of the printer if you are connecting to a serial or cascaded telephone system.
Part name Part number
Lexmark adapter plug 40X8519
Faxing 49
Connecting the printer to a nonRJ11 wall jack
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack.
3 If you want to connect another device with a nonRJ11 connector to the same wall jack, then connect it
directly to the telephone adapter.
Faxing 50
Connecting the printer to a wall jack in Germany
The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering
machines. The F port is for telephones. Connect the printer to any of the N ports.
1 Connect one end of the telephone cable to the line port of the printer.
2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to an N port.
3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices
as shown.
Connecting to a distinctive ring service
A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone
number is assigned a dierent ring pattern.
1 From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls
> Answer On.
2 Select the ring pattern.
3 Apply the changes.
Faxing 51
Setting the fax date and time
1 From the home screen, touch Settings > Device > Preferences > Date and Time >
Configure
.
2 Configure the settings.
Configuring daylight saving time
1 From the home screen, touch Settings > Device > Preferences > Date and Time >
Configure
.
2 In the Time Zone menu, select Custom.
3
Configure
the settings.
Sending a fax
Using the control panel
1 Load the original document into the ADF tray or on the scanner glass.
2 From the control panel, select Fax, and then enter the needed information.
3 If necessary,
configure
other fax settings.
4 Fax the document.
Using the computer
For Windows users
1
From the document that you are trying to fax, open the Print dialog.
2 Select the printer, and then click Properties, Preferences, Options, or Setup.
3 Click Fax > Enable fax, and then enter the recipient number.
4 If necessary, configure other fax settings.
5 Fax the document.
For Macintosh users
1
With a document open, choose File > Print.
2 Select the printer, and then enter the recipient number.
3 If necessary, configure other fax settings.
4 Fax the document.
Faxing 52
Scheduling a fax
1 Load the original document into the ADF tray or on the scanner glass.
2 From the home screen, navigate to:
Fax > enter the fax number > Send Time
3
Configure
the date and time to send the fax.
4 If necessary, configure other fax settings.
5 Send the fax job.
Creating a fax destination shortcut
1 From the home screen, touch Fax > To.
2 Enter the recipient number.
Note: To create a group of fax numbers, touch
, and then enter another fax number.
3 Touc h .
4 Enter a shortcut name.
5 Apply the changes.
Changing the fax resolution
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Fax, and then enter the needed information.
3 Adjust the Resolution setting.
4 Send the fax job.
Adjusting the fax darkness
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Fax, and then enter the needed information.
3 Adjust the Darkness setting.
4 Send the fax job.
Viewing a fax log
1 Open a Web browser, and then type the printer IP address in the address field.
Faxing 53
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Reports > Fax.
3 Click Fax Job Log or Fax Call Log.
Blocking junk faxes
1 From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls
> Block No Name Fax.
2 Apply the changes.
Holding faxes
1 From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Holding Faxes.
2 Select a mode.
Forwarding a fax
1 From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls.
2 Configure the Fax Forwarding, Forward To, and Forward to Shortcut settings.
3 Apply the changes.
Faxing 54
Scanning
Scanning to an FTP server
1 Load the original document into the ADF tray or on the scanner glass.
2 From the home screen, touch FTP, and then enter the needed information.
3 If necessary, configure other FTP settings.
4 Send the FTP job.
Creating an FTP shortcut
1 From the home screen, touch FTP.
2 Enter the FTP server address, and then touch .
3 Enter a shortcut name.
4 Apply the changes.
Scanning to a flash drive
1 Load an original document into the ADF tray or on the scanner glass.
2 Insert the flash drive.
3 Touc h Scan to USB and adjust the settings if necessary.
Note: If the USB Drive screen does not appear, then touch USB Drive on the home screen.
4 Scan the document.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the flash drive or
the printer in the area shown while actively printing, reading, or writing from the memory device.
Scanning 55
Sending scanned documents to a computer
1 Load an original document into the ADF tray or on the scanner glass.
2 From the home screen, touch Scan Profiles > Scan To Computer.
3 Select the scan profile where you want to save the document.
Scanning 56
Securing the printer
Erasing printer memory
To erase volatile memory or buered data in your printer, turn o the printer.
To er a s e nonvolatile memory or individual settings, device and network settings, security settings, and
embedded solutions, do the following:
1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.
2 Select the Sanitize all information on nonvolatile memory check box, and then touch ERASE.
3 Follow the instructions on the display.
Erasing printer hard disk memory
1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.
2 Select the Sanitize all information on hard disk check box, and then touch ERASE.
3 Follow the instructions on the display.
Note: This process can take from several minutes to more than an hour, making the printer unavailable
for other tasks.
Configuring printer hard disk encryption
1 From the home screen, touch Settings > Security > Disk Encryption > Start Encryption.
Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data
from the printer before starting the encryption.
2 Follow the instructions on the display.
Notes:
Do not turn o the printer during the encryption process. Loss of data can occur.
Disk encryption can take from several minutes to more than an hour, making the printer unavailable
for other tasks.
After encryption, the printer returns to the home screen.
Restoring factory default settings
From the home screen, touch Settings > Device > Restore Factory Defaults > Restore Settings > Restore all
settings > RESTORE > Start.
For more information, see
“Erasing printer memory” on page 57.
Securing the printer 57
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory
(RAM) to temporarily buer user data during simple print
jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store the operating system, device settings, network
information and bookmark settings, and embedded
solutions.
Hard disk memory Some printers have a hard disk drive installed. The printer
hard disk is designed for printer-specific functionality.
This lets the printer retain buered user data from
complex print jobs, as well as form data, and font data.
Erase the content of any installed printer memory in the following circumstances:
The printer is being decommissioned.
The printer hard disk is being replaced.
The printer is being moved to a dierent department or location.
The printer is being serviced by someone from outside your organization.
The printer is being removed from your premises for service.
The printer is being sold to another organization.
Disposing of a printer hard disk
Note: Some printer models may not have a printer hard disk installed.
In highsecurity environments, it may be necessary to take additional steps to make sure that confidential data
stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your
premises.
Degaussing—Flushes the hard disk with a magnetic field that erases stored data
Crushing—Physically compresses the hard disk to break component parts and render them unreadable
Milling—Physically shreds the hard disk into small metal bits
Note: Most data can be erased electronically, but the only way to guarantee that all data are completely
erased is to physically destroy each hard disk where data is stored.
Securing the printer 58
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Adjusting the speaker volume
Adjusting the default internal speaker volume
The speaker volume will reset to default value after the session is logged out, when the printer wakes from
Sleep or Hibernate mode, or after a poweron reset.
1 From the control panel, navigate to:
Settings > Device > Preferences > Audio Feedback
2 Select the volume.
Note: If Quiet Mode is enabled, then audible alerts are turned
o.
Adjusting the default headphones volume
Headphones volume will reset to default value after the session is logged out, when the printer wakes from
Sleep or Hibernate mode, or after a poweron reset.
1 From the control panel, select Settings > Device > Accessibility > Headphone Volume.
2 Select the volume.
Configuring
the fax speaker settings
Note: This feature is available only in some printer models.
1 From the home screen, select Settings > Fax > Analog Fax Setup > Speaker Settings.
2 Do the following:
Set the Speaker Mode to Always On.
Set the Speaker Volume to High.
Activate the Ringer Volume.
Maintaining the printer 59
Networking
Connecting the printer to a wireless network using WiFi Protected Setup
(WPS)
Before you begin, make sure that:
The access point (wireless router) is WPS
certified
or WPScompatible. For more information, see the
documentation that came with your access point.
A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
Using the Push Button method
1
From the control panel, navigate to:
Settings > Network/Ports > Wireless > WiFi Protected Setup > Start Push Button Method
2 Follow the instructions on the display.
Using the personal identification number (PIN) method
1
From the control panel, navigate to:
Settings > Network/Ports > Wireless > WiFi Protected Setup > Start PIN Method
2 Copy the eightdigit WPS PIN.
3 Open a Web browser, and then type the IP address of your access point in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the Web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access
point.
5 Enter the eightdigit PIN, and then save the changes.
Changing port settings after installing an internal solutions port
Notes:
If the printer has a static IP address, then do not change the configuration.
If the computers are configured to use the network name instead of an IP address, then do not change
the configuration.
If you are adding a wireless internal solutions port (ISP) to a printer previously configured for an Ethernet
connection, then disconnect the printer from the Ethernet network.
For Windows users
1
Open the printers folder.
2 From the shortcut menu of the printer with the new ISP, open the printer properties.
Maintaining the printer 60
3 Configure the port from the list.
4 Update the IP address.
5 Apply the changes.
For Macintosh users
1
From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP.
2 Type the IP address in the address field.
3 Apply the changes.
Setting up serial printing (Windows only)
1 Set the parameters in the printer.
a From the control panel, navigate to the menu for the port settings.
b Locate the menu for the serial port settings, and then adjust the settings, if necessary.
c Apply the changes.
2 From your computer, open the printers folder, and then select your printer.
3 Open the printer properties, and then select the COM port from the list.
4 Set the COM port parameters in Device Manager.
Notes:
Serial printing reduces printing speed.
Make sure that the serial cable is connected to the serial port on your printer.
Cleaning printer parts
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
Perform this task after every few months.
Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lintfree cloth.
Maintaining the printer 61
Notes:
Do not use household cleaners or detergents, as they may damage the finish of the printer.
Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Cleaning the scanner
1 Open the scanner cover.
2 Using a damp, soft, lint-free cloth, wipe the following areas:
ADF glass
Maintaining the printer 62
ADF glass pad
Scanner glass
Scanner glass pad
3 Close the scanner cover.
Maintaining the printer 63
Ordering parts and supplies
To order supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized supplies
dealers in your area. In other countries or regions, go to
www.lexmark.com or contact the place where you
purchased the printer.
Note: All life estimates for printer supplies assume printing on letter or A4size plain paper.
Checking the status of parts and supplies
1 From the home screen, touch Status/Supplies.
2 Select the parts or supplies that you want to check.
Note: You can also access this setting by touching the top section of the home screen.
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party
supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can
also aect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by
the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver
unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended
life may damage your Lexmark printer or its associated components.
Ordering toner cartridges
Notes:
The estimated cartridge yield is based on the ISO/IEC 19798 standard.
Extremely low print coverage for extended periods of time may negatively aect actual yield and may
cause cartridge parts to fail before exhaustion of toner.
Lexmark CX725 and CX725R Return Program cartridges
Item United States
and Canada
European
Economic
Area (EEA+)
Rest of Asia
Pacific (RoAP)
Latin America
Distribution
(LAD)
Rest of
Europe,
Middle East,
and Africa
(RoEMEA)
Australia and
New Zealand
(ANZ)
Return Program toner cartridges
Black 74C10K0 74C20K0 74C30K0 74C40K0 74C50K0 74C60K0
Cyan 74C10C0 74C20C0 74C30C0 74C40C0 74C50C0 74C60C0
Magenta 74C10M0 74C20M0 74C30M0 74C40M0 74C50M0 74C60M0
Yellow 74C10Y0 74C20Y0 74C30Y0 74C40Y0 74C50Y0 74C60Y0
High Yield Return Program toner cartridges
Black 84C1HK0 84C2HK0 84C3HK0 84C4HK0 84C5HK0 84C6HK0
Maintaining the printer 64
Item United States
and Canada
European
Economic
Area (EEA+)
Rest of Asia
Pacific (RoAP)
Latin America
Distribution
(LAD)
Rest of
Europe,
Middle East,
and Africa
(RoEMEA)
Australia and
New Zealand
(ANZ)
Cyan 84C1HC0 84C2HC0 84C3HC0 84C4HC0 84C5HC0 84C6HC0
Magenta 84C1HM0 84C2HM0 84C3HM0 84C4HM0 84C5HM0 84C6HM0
Yellow 84C1HY0 84C2HY0 84C3HY0 84C4HY0 84C5HY0 84C6HY0
Standard Yield Return Program toner cartridges
Black 74C1SK0 74C2SK0 74C3SK0 74C4SK0 74C5SK0 74C6SK0
Cyan 74C1SC0 74C2SC0 74C3SC0 74C4SC0 74C5SC0 74C6SC0
Magenta 74C1SM0 74C2SM0 74C3SM0 74C4SM0 74C5SM0 74C6SM0
Yellow 74C1SY0 74C2SY0 74C3SY0 74C4SY0 74C5SY0 74C6SY0
Lexmark CX725 and CX725R Regular cartridges
Item Worldwide
High yield regular toner cartridges
Black 84C0H10
Cyan 84C0H20
Magenta 84C0H30
Yellow 84C0H40
Lexmark CX727 Return Program cartridges
Item United States
and Canada
European
Economic
Area (EEA+)
Rest of Asia
Pacific (RoAP)
Latin America
Distribution
(LAD)
Rest of
Europe,
Middle East,
and Africa
(RoEMEA)
Australia and
New Zealand
(ANZ)
Return Program toner cartridges
Black 75B10K0 75B20K0 75B30K0 75B40K0 75B50K0 75B60K0
Cyan 75B10C0 75B20C0 75B30C0 75B40C0 75B50C0 75B60C0
Magenta 75B10M0 75B20M0 75B30M0 75B40M0 75B50M0 75B60M0
Yellow 75B10Y0 75B20Y0 75B30Y0 75B40Y0 75B50Y0 75B60Y0
Lexmark CX727 Regular cartridges
Item Worldwide
Regular toner cartridges
Black 75B0010
Cyan 75B0020
Maintaining the printer 65
Item Worldwide
Magenta 75B0030
Yellow 75B0040
Ordering imaging unit or imaging kit
Item All countries and regions
Return Program imaging unit or imaging kit
Black imaging unit 74C0ZK0
Color (CMY) imaging kit 74C0ZV0
Regular imaging unit or imaging kit
Black imaging unit 74C0Z10
Color (CMY) imaging kit 74C0Z50
Ordering a waste toner bottle
Item Part number
Waste toner bottle 74C0W00
Ordering a fuser maintenance kit
Fuser maintenance kit type Part number
Fuser maintenance kit, type 00, 110–120 V 41X0554
Fuser maintenance kit, type 01, 220–240 V 41X0556
Fuser maintenance kit, type 02, 100 V 41X0552
Ordering a transfer module
Item Part number
Transfer module 40X9929
Maintaining the printer 66
Replacing parts and supplies
Replacing a toner cartridge
1 Open door B.
2 Remove the toner cartridge.
3 Unpack the new toner cartridge.
Maintaining the printer 67
4 Insert the new toner cartridge.
5 Close door B.
Replacing the imaging unit
1 Open door B.
Maintaining the printer 68
2 Remove the waste toner bottle.
3 Remove the imaging kit.
Maintaining the printer 69
4 Remove the black toner cartridge.
5 Remove the imaging unit.
Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10
minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing
so may
aect
the quality of future print jobs.
6 Unpack the new imaging unit.
7 Insert the new imaging unit.
Maintaining the printer 70
8 Insert the black toner cartridge.
9 Insert the imaging kit.
Maintaining the printer 71
10 Insert the waste toner bottle.
11 Close door B.
Replacing the imaging kit
1 Open door B.
Maintaining the printer 72
2 Remove the waste toner bottle.
3 Remove the imaging kit.
Maintaining the printer 73
4 Remove the toner cartridges.
5 Unpack the new imaging kit, and then remove the packing material.
Note: The imaging kit includes the imaging kit and the cyan, magenta, and yellow developer units.
6 Remove the black imaging unit.
Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10
minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit.
Doing so may
aect
the quality of future print jobs.
Note: The black imaging unit includes the black developer unit and photoconductor unit.
7 Insert the black imaging unit into the new imaging kit.
Maintaining the printer 74
8 Insert the toner cartridges.
9 Insert the new imaging kit.
Maintaining the printer 75
10 Insert the waste toner bottle.
11 Close door B.
Replacing the waste toner bottle
1 Open door B.
Maintaining the printer 76
2 Remove the waste toner bottle.
3 Unpack the new waste toner bottle.
4 Insert the new waste toner bottle.
5 Close door B.
Replacing the fuser
1 Turn
o
the printer, and then unplug the power cord from the electrical outlet.
2 Open doors A and D.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Maintaining the printer 77
3 Remove the fuser.
4 Unpack the new fuser.
5 Insert the new fuser.
6 Close doors D and A.
7 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
8 Reset the fuser maintenance counter.
For more information, see
“Resetting the maintenance counter” on page 92.
Maintaining the printer 78
Replacing the pick roller
Replacing the pick roller in the 550sheet tray
1
Turn
o
the printer, and then unplug the power cord from the electrical outlet.
2 Remove the tray.
3 Remove the pick roller.
4 Unpack the new pick roller.
Maintaining the printer 79
5 Insert the new pick roller until it clicks into place.
6 Insert the tray.
7 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Replacing the pick roller in the multipurpose feeder
1
Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Open the multipurpose feeder.
Maintaining the printer 80
3 Remove the pick roller.
4 Unpack the new pick roller.
5 Insert the new pick roller until it clicks into place.
6 Close the multipurpose feeder.
7 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Replacing the separator pad
1 Pull out the tray.
Maintaining the printer 81
2 Remove the separator pad.
3 Unpack the new separator pad.
4 Insert the new separator pad until it clicks into place.
5 Insert the tray.
Maintaining the printer 82
Replacing the ADF input tray
1 Open door E.
2 Remove the ADF input tray.
3 Unpack the new ADF input tray.
Maintaining the printer 83
4 Insert the new ADF input tray until it clicks into place.
5 Close door E.
Replacing the ADF scan pad
1 Open the scanner cover.
2 Remove the ADF scan pad.
3 Unpack the new ADF scan pad.
Maintaining the printer 84
4 Lay the white area of the ADF scan pad facedown on the scanner glass.
5 Close the scanner cover to stick the ADF scan pad to the cover.
6 Open the scanner cover to check if the ADF scan pad is properly attached to the cover.
7 Close the scanner cover.
Maintaining the printer 85
Replacing the ADF separator roller
1 Open door E.
2 Remove the ADF separator roller.
3 Unpack the new ADF separator roller.
Maintaining the printer 86
4 Insert the new ADF separator roller until it clicks into place.
5 Close door E.
Maintaining the printer 87
Replacing the transfer module
1 Turn
o
the printer, and then unplug the power cord from the electrical outlet.
2 Open door B.
3 Remove the waste toner bottle.
Maintaining the printer 88
4 Remove the imaging kit.
5 Open door A.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Maintaining the printer 89
6 Remove the transfer module.
7 Unpack the new transfer module, and then remove the packing material.
8 Insert the new transfer module.
9 Close door A.
Maintaining the printer 90
10 Insert the imaging kit.
11 Insert the waste toner bottle.
12 Close door B.
13 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
14 Reset the maintenance counter. For more information, see “Resetting the maintenance counter” on
page 92.
Maintaining the printer 91
Resetting the maintenance counter
1 From the home screen, touch Settings > Device > Maintenance >
Configuration
Menu > Supply Usage
And Counters.
2 Select Fuser Reset or ITM Reset.
Moving the printer
Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
Make sure that all doors and trays are closed.
Turn
o
the printer, and then unplug the power cord from the electrical outlet.
Disconnect all cords and cables from the printer.
If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
If the printer does not have a caster base but is
configured
with optional trays or output options, then remove
the output options and lift the printer
o
the trays. Do not try to lift the printer and any options at the same
time.
Always use the handholds on the printer to lift it.
Any cart used to move the printer must have a surface able to support the full footprint of the printer.
Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
Keep the printer in an upright position.
Avoid severe jarring movements.
Make sure that your
fingers
are not under the printer when you set it down.
Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
For shipping instructions, go to http://support.lexmark.com or contact customer support.
Maintaining the printer 92
Saving energy and paper
Setting up power saver modes
EcoMode
1
From the home screen, touch Settings > Device > Power Management > EcoMode.
2 Select a setting.
Sleep mode
1
From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode.
2 Enter the number of minutes the printer stays idle before it enters Sleep mode.
Hibernate mode
1
From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout.
2 Select the amount of time before the printer enters hibernate mode.
Notes:
Make sure to wake the printer from hibernate mode before sending a print job.
The Embedded Web Server is disabled when the printer is in hibernate mode.
Adjusting the brightness of the printer display
1 From the home screen, touch Settings > Device > Preferences > Screen Brightness.
2 Adjust the setting.
Conserving supplies
Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
Print multiple pages on a single sheet of paper.
Use the preview feature to see how the document looks like before printing it.
Print one copy of the document to check its content and format for accuracy.
Recycling
Recycling Lexmark products
To return Lexmark products for recycling:
1 Go to www.lexmark.com/recycle.
2 Select the product you want to recycle.
Maintaining the printer 93
Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be
recycled through your local recycling center.
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are
transported in the most ecient and environmentally sensitive manner and that there is less packaging to
dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource
savings. Lexmark also
oers
recycling of packaging components in some countries or regions. For more
information, go to
www.lexmark.com/recycle, and then choose your country or region. Information on available
packaging recycling programs is included with the information on product recycling.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your
area.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist
in your area.
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles
the box.
Returning Lexmark cartridges for reuse or recycling
The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse
or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or
demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, do the following:
1 Go to www.lexmark.com/recycle.
2 Select the product that you want to recycle.
Maintaining the printer 94
Clearing jams
Avoiding jams
Load paper properly
Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
Do not load or remove a tray while the printer is printing.
Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
Do not slide paper into the tray. Load paper as shown in the illustration.
Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
Push the tray firmly into the printer after loading paper.
Use recommended paper
Use only recommended paper or specialty media.
Do not load paper that is wrinkled, creased, damp, bent, or curled.
Clearing jams 95
Flex, fan, and align the paper edges before loading.
Do not use paper that has been cut or trimmed by hand.
Do not mix paper sizes, weights, or types in the same tray.
Make sure that the paper size and type are set correctly on the computer or printer control panel.
Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed
page has been cleared. Check your printed output for blank pages.
When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam locations
1 Standard bin
2 Automatic document feeder (ADF)
3 Fuser
4 Trays
5 Duplex unit
6 Multipurpose feeder
Clearing jams 96
Paper jam in trays
1 Pull out the tray.
Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity.
Touch a metal surface before removing the jammed paper in the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Clearing jams 97
Paper jam behind door E
1 Open door E.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Close door E.
Paper jam in the multipurpose feeder
1 Remove paper from the multipurpose feeder.
2 Pull out the tray.
3 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 98
4 Insert the tray.
Paper jam in the standard bin
1 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
2 Open doors A and D, and then remove any paper fragments.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Clearing jams 99
3 Close doors D and A.
Paper jam in door A
Paper jam in the fuser
1 Open door A.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Clearing jams 100
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 101
3 Open the fuser access door.
4 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
5 Close door A.
Paper jam in the duplex unit
1 Open door A.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Clearing jams 102
2 Open the duplex cover.
3 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 103
4 Close the duplex cover and door A.
Clearing jams 104
Troubleshooting
Network connection problems
Cannot open Embedded Web Server
Action Yes No
Step 1
Check if you are using a supported browser:
Internet Explorer® version 9 or later
Safari version 8.0.3 or later
Google Chrome
TM
Mozilla Firefox
Is your browser supported?
Go to step 2. Install a supported
browser.
Step 2
Make sure that the printer IP address is correct.
View the printer IP address:
From the home screen
From the TCP/IP section in the Network/Ports menu
By printing a network setup page or menu settings page,
and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 3. Type the correct
printer IP address in
the address
field.
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Step 4
Check if the network connection is working.
Is the network connection working?
Go to step 5. Contact your
administrator.
Step 5
Make sure that the cable connections to the printer and print server
are secure.
For more information, see the setup documentation that came with
the printer.
Are the cable connections secure?
Go to step 6. Secure the cable
connections.
Troubleshooting 105
Action Yes No
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Go to step 7. Contact your
administrator.
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
The problem is
solved.
Contact
customer
support.
Unable to read
flash
drive
Action Yes No
Step 1
Check if the flash drive is inserted into the front USB port.
Note: The flash drive does not work when it is inserted into the
rear USB port.
Is the
flash
drive inserted into the front USB port?
Go to step 2. The problem is
solved.
Step 2
Check if the flash drive is supported. For more information, see
“Supported flash drives and file types” on page 32
Does the error message still appear?
Go to step 3. The problem is
solved.
Step 3
Check if the front USB port is disabled. For more information, see
“Enabling the USB port” on page 106.
Does the error message still appear?
Contact
customer
support.
The problem is
solved.
Enabling the USB port
From the home screen, touch Settings > Network/Ports > USB > Enable USB Port.
Checking the printer connectivity
1 From the home screen, touch Settings > Reports > Network > Network Setup Page.
2 Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Troubleshooting 106
Hardware options problems
Cannot detect internal option
Action Yes No
Step 1
Turn o the printer, wait for about 10 seconds, and then turn it back
on.
Does the internal option operate correctly?
The problem is
solved.
Go to step 2.
Step 2
Print a menu settings page, and then check if the internal option
appears in the Installed Features list.
Is the internal option listed in the menu settings page?
Go to step 4. Go to step 3.
Step 3
Check if the internal option is properly installed in the controller
board.
a Turn o the printer, and then unplug the power cord from the
electrical outlet.
b Make sure that the internal option is installed in the appropriate
connector in the controller board.
c Connect the power cord to the electrical outlet, and then turn
on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
Does the internal option operate correctly?
The problem is
solved.
Go to step 4.
Step 4
a Check if the internal option is available in the print driver.
Note: If necessary, manually add the internal option in the
print driver to make it available for print jobs. For more
information, see
Adding available options in the print driver”
on page 160.
b Resend the print job.
Does the internal option operate correctly?
The problem is
solved.
Contact
customer
support.
Troubleshooting 107
Internal solutions port does not operate correctly
Action Yes No
Step 1
Print a menu settings page, and then check if the internal solutions
port (ISP) appears in the Installed Features list.
Is the ISP listed in the Installed Features list?
Go to step 3. Go to step 2.
Step 2
Remove, and then install the ISP. For more information, see
“Installing an internal solutions port” on page 148.
Note: Use a supported ISP.
Does the ISP operate correctly?
The problem is
solved.
Go to step 3.
Step 3
Check the cable and the ISP connection.
a Use the correct cable, and then make sure that it is securely
connected to the ISP.
b Check if the ISP solution interface cable is securely connected
into the receptacle of the controller board.
Does the ISP operate correctly?
The problem is
solved.
Contact
customer
support.
Parallel or serial interface card does not operate correctly
Action Yes No
Step 1
Print a menu settings page, and then check if the parallel or serial
interface card appears in the Installed Features list.
Is the parallel or serial interface card listed in the Installed Features
list?
Go to step 3. Go to step 2.
Step 2
Remove, and then install the parallel or serial interface card.
For more information, see
“Installing an internal solutions port” on
page 148.
Does the parallel or serial interface card operate correctly?
The problem is
solved.
Go to step 3.
Step 3
Check the connection between the cable and the parallel or serial
interface card.
Does the parallel or serial interface card operate correctly?
The problem is
solved.
Contact
customer
support.
Troubleshooting 108
Defective flash detected
Try one or more of the following:
Replace the defective flash memory.
From the printer control panel, select Continue to ignore the message and continue printing.
Cancel the current print job.
Not enough free space in
flash
memory for resources
Try one or more of the following:
From the printer control panel, select Continue to clear the message and continue printing.
Delete fonts, macros, and other data stored in the flash memory.
Install flash memory with larger capacity.
Note: Downloaded fonts and macros that are not previously stored in the
flash
memory are deleted.
Unformatted
flash
detected
Try one or more of the following:
From the control panel, select Continue to stop the defragmentation and continue printing.
Format the flash memory.
Note: If the error message remains, then the flash memory may be defective and needs to be
replaced.
Issues with supplies
Replace cartridge, printer region mismatch
To correct this problem, purchase a cartridge with the correct region that matches the printer region, or
purchase a worldwide cartridge.
The first number in the message after 42 indicates the region of the printer.
The second number in the message after 42 indicates the region of the cartridge.
Printer and toner cartridge regions
Region Numeric code
Worldwide or Undefined region 0
North America (United States, Canada) 1
European Economic Area, Western Europe, Nordic countries, Switzerland 2
Asia Pacific 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Australia, New Zealand 6
Troubleshooting 109
Region Numeric code
Invalid region 9
Note: To find the region settings of the printer and toner cartridge, print the print quality test pages.
From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.
NonLexmark supply
The printer has detected a nonLexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-
party supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Lexmark printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, from the control panel, press and hold X and # simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part. For more information, see
“Using genuine Lexmark parts and
supplies” on page 64.
If the printer does not print after pressing and holding X and # simultaneously for 15 seconds, then reset
the supply usage counter.
1 From the control panel, navigate to:
Settings > Device > Maintenance >
Configuration
Menu > Supply Usage And Counters
2 Select the part or supply that you want to reset, and then select Start.
3 Read the warning message, and then select Continue.
4 Press and hold X and # simultaneously for 15 seconds to clear the message.
Note: If you are unable to reset the supply usage counters, then return the item to the place of
purchase.
Scanner maintenance required, use ADF Kit
The printer is scheduled for maintenance. For more information, go to http://support.lexmark.com or
contact your service representative, and then report the message.
Troubleshooting 110
Paper feed problems
Envelope seals when printing
Action Yes No
1 Use envelopes that have been stored in a dry environment.
Note: Printing on envelopes with high moisture content can seal the
flaps.
2 Resend the print job.
Does the envelope seal when printing?
Contact
customer
support.
The problem is
solved.
Collated printing does not work
Action Yes No
Step 1
a From the home screen, touch Settings > Print > Layout >
Collate.
b Set Collate to On.
c Print the document.
Are the pages collated correctly?
The problem is
solved.
Go to step 2.
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
Are the pages collated correctly?
The problem is
solved.
Go to step 3.
Step 3
a Reduce the number of pages to print.
b Print the document.
Are the pages collated correctly?
The problem is
solved.
Contact
customer
support.
Troubleshooting 111
Paper curl
Action Yes No
Step 1
Move the paper guides in the tray to the correct position for the
paper loaded.
Is the paper still curled?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
Make sure that the settings match the paper loaded in
the tray.
You can also change the settings on the printer control
panel.
b Resend the print job.
Is the paper still curled?
Go to step 3. The problem is
solved.
Step 3
a Remove paper from the tray, and then turn it over.
b Resend the print job.
Is the paper still curled?
Go to step 4. The problem is
solved.
Step 4
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Resend the print job.
Is the paper still curled?
Contact
customer
support.
The problem is
solved.
Tray linking does not work
Action Yes No
Step 1
a Check if the trays contain paper of the same size and type.
b Check if the paper guides are positioned correctly.
c Print the document.
Do the trays link correctly?
The problem is
solved.
Go to step 2.
Troubleshooting 112
Action Yes No
Step 2
a From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b Set the paper size and type to match the paper loaded in the
linked trays.
c Print the document.
Do the trays link correctly?
The problem is
solved.
Contact
customer
support.
Check tray connection
Try one or more of the following:
Turn o the printer, wait for about 10 seconds, and then turn it back on.
If the error occurs a second time, then:
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the indicated tray.
4 Insert the tray.
5 Connect the power cord to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the
power cord to an appropriately rated and properly grounded electrical outlet that is near
the product and easily accessible.
6 Turn on the printer.
If the error occurs again, then:
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the indicated tray.
4 Contact customer support.
From the control panel, select Continue to clear the message and resume printing.
Troubleshooting 113
Paper frequently jams
Action Yes No
Step 1
a Pull out the tray.
b Check if the paper is loaded correctly.
Notes:
Make sure that the paper guides are positioned correctly.
Make sure that the stack height is below the maximum
paper
fill
indicator.
Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Do paper jams still occur frequently?
Go to step 2. The problem is
solved.
Step 2
a From the Paper menu on the control panel, check if the printer
is detecting the correct paper size.
b Resend the print job.
Do paper jams still occur frequently?
Go to step 3. The problem is
solved.
Step 3
a Load paper from a fresh package.
b Print the document.
Do paper jams still occur frequently?
Contact
customer
support.
The problem is
solved.
Jammed pages are not reprinted
Action Yes No
a From the home screen, touch Settings > Device > Notifications
> Jam Content Recovery.
b Select On or Auto.
c Apply the changes.
Are the jammed pages reprinted?
The problem is
solved.
Contact
customer
support.
Troubleshooting 114
Printing problems
Confidential and other held documents do not print
Action Yes No
Step 1
a From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Step 2
The print job may contain a formatting error or invalid data.
Delete the print job, and then send it again.
For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
The problem is
solved.
Go to step 3.
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
For Windows users
a Open the Printing Preferences dialog.
b From the Print and Hold section, select Keep duplicate
documents.
c Enter a PIN.
d Resend the print job.
For Macintosh users
a Save and name each job dierently.
b Send the job individually.
Are the documents printed?
The problem is
solved.
Go to step 4.
Step 4
a Delete some held jobs to free up printer memory.
b Resend the print job.
Are the documents printed?
The problem is
solved.
Go to step 5.
Troubleshooting 115
Action Yes No
Step 5
a Add printer memory.
b Resend the print job.
Are the documents printed?
The problem is
solved.
Contact
customer
support.
Slow printing
Action Yes No
Step 1
a Make sure that the printer is not in EcoMode and Quiet Mode.
b Print the document.
Is the printer printing slow?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
Make sure that the setting matches the paper loaded in
the tray.
You can also change the setting on the printer control
panel.
b Print the document.
Is the printer printing slow?
Go to step 3. The problem is
solved.
Step 3
a Reduce the number of pages to print.
b Print the document.
Is the printer printing slow?
Go to step 4. The problem is
solved.
Step 4
a Remove held jobs.
b Print the document.
Is the printer printing slow?
Go to step 5. The problem is
solved.
Step 5
a Connect the printer cable securely to the printer and the
computer, print server, option, or other network device.
b Print the document.
Is the printer printing slow?
Go to step 6. The problem is
solved.
Troubleshooting 116
Action Yes No
Step 6
a From the Quality menu on the control panel, set the Print
Resolution to 4800CQ.
b Print the document.
Is the printer printing slow?
Go to step 7. The problem is
solved.
Step 7
a Make sure that the printer is not overheating.
Notes:
Allow the printer to cool down after a long print job.
Observe the recommended ambient temperature for the
printer. For more information, see
“Selecting a location
for the printer” on page 10.
b Print the document.
Is the printer printing slow?
Go to step 8. The problem is
solved.
Step 8
a Add more printer memory.
b Print the document.
Is the printer printing slow?
Contact
customer
support.
The problem is
solved.
Print jobs do not print
Action Yes No
Step 1
a From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b Resend the print job.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a Check if the printer is on.
b Resolve any error messages that appear on the display.
c Resend the print job.
Is the document printed?
The problem is
solved.
Go to step 3.
Troubleshooting 117
Action Yes No
Step 3
a Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b Resend the print job.
Is the document printed?
The problem is
solved.
Go to step 4.
Step 4
a Turn o the printer, wait for about 10 seconds, and then turn it
back on.
b Resend the print job.
Is the document printed?
The problem is
solved.
Go to step 5.
Step 5
a Remove, and then reinstall the printer software.
Note: The printer software is available at
http://support.lexmark.com.
b Resend the print job.
Is the document printed?
The problem is
solved.
Contact
customer
support.
Print quality is poor
Blank or white pages
Note: Before solving the problem, print the quality sample pages to determine the missing color. From the
home screen, touch Settings > Troubleshooting > Basic Print Quality Pages.
Troubleshooting 118
Action Yes No
Step 1
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Print a document.
Is the printer still printing blank or white pages?
Go to step 2. The problem is
solved.
Step 2
a Replace the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Print a document.
Is the printer still printing blank or white pages?
Contact
customer
support.
The problem is
solved.
Dark print
Action Yes No
Step 1
a From the Quality menu on the control panel, select Color
Adjust.
b Resend the print job.
Is the print still too dark?
Go to step 2. The problem is
solved.
Troubleshooting 119
Action Yes No
Step 2
a Depending on your operating system, reduce the toner
darkness from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel.
b Resend the print job.
Is the print still too dark?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type,
texture, and weight from the Printing Preferences or Print
dialog.
Notes:
Make sure that the settings match the paper loaded in
the tray.
You can also change the settings on the printer control
panel.
b Resend the print job.
Is the print still too dark?
Go to step 4. The problem is
solved.
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
Change the texture
settings to match the
paper you are
printing on.
Go to step 5.
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Resend the print job.
Is the print still too dark?
Go to step 6. The problem is
solved.
Step 6
a Remove, and then reinstall the waste toner bottle.
b From the Quality menu on the control panel, select Color
Adjust.
c Resend the print job.
Is the print still too dark?
Contact
customer
support.
The problem is
solved.
Troubleshooting 120
Ghost images
ABCD
ABCD
ABCD
ABCD
Leading edge
Trailing edge
Action Yes No
Step 1
a Load the tray with the correct paper type and weight.
b Resend the print job.
Do ghost images still appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
Make sure that the settings match the paper loaded in
the tray.
You can also change the settings on the printer control
panel.
b Resend the print job.
Do ghost images still appear on prints?
Go to step 3. The problem is
solved.
Step 3
a From the Quality menu on the control panel, select Color
Adjust.
b Resend the print job.
Do ghost images still appear on prints?
Contact customer
support.
The problem is
solved.
Gray background
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Troubleshooting 121
Action Yes No
Step 1
a From the home screen, touch Settings > Print > Quality.
b Adjust the toner darkness.
c Print the document.
Does gray background still appear on prints?
Go to step 2. The problem is
solved.
Step 2
a From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Adjust.
b Start the process.
c Print the document.
Does gray background still appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Print the document.
Does gray background still appear on prints?
Contact
customer
support.
The problem is
solved.
Horizontal dark lines
ABCDE
ABCDE
ABCDE
Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic.
Action Yes No
Step 1
a Depending on your operating system, specify the tray or feeder
from the Printing Preferences or Print dialog.
b Resend the print job.
Do horizontal dark lines still appear on prints?
Go to step 2. The problem is
solved.
Troubleshooting 122
Action Yes No
Step 2
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or from Print dialog.
Notes:
Make sure that the settings match the paper loaded in
the tray.
You can also change the settings on the printer control
panel.
b Resend the print job.
Do horizontal dark lines still appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do horizontal dark lines still appear on prints?
Go to step 4. The problem is
solved.
Step 4
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Resend the print job.
Do horizontal dark lines still appear on prints?
Contact
customer
support.
The problem is
solved.
Horizontal white lines
Leading edge
Trailing edge
Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic.
Troubleshooting 123
Action Yes No
Step 1
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
Make sure that the settings match the paper loaded in
the tray.
You can also change the settings on the printer control
panel.
b Resend the print job.
Do horizontal white lines still appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Load the specified tray or feeder with the recommended paper
type.
b Resend the print job.
Do horizontal white lines still appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Resend the print job.
Do horizontal white lines still appear on prints?
Contact
customer
support.
The problem is
solved.
Incorrect margins
ABCD
ABCD
ABCD
Troubleshooting 124
Action Yes No
Step 1
a Squeeze and slide the paper guides to the correct position for
the size of the paper you are loading.
b Resend the print job.
Are the margins correct?
The problem is
solved.
Go to step 2.
Step 2
a From the Paper menu on the control panel, check if the printer
is detecting the correct paper size.
b Resend the print job.
Are the margins correct?
The problem is
solved.
Go to step 3.
Step 3
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
Make sure that the settings match the paper loaded in
the tray.
You can also change the settings on the printer control
panel.
b Resend the print job.
Are the margins correct?
The problem is
solved.
Contact
customer
support.
Jagged or uneven characters
Troubleshooting 125
Action Yes No
a Check if the printer supports the fonts that are installed on your
computer.
1 From the control panel, touch:
Settings > Reports > Print > Print Fonts
2 Select PCL Fonts or PS Fonts.
b If the font is not supported, then install a supported font. For
more information, contact your administrator.
c Resend the print job.
Do prints still contain jagged or uneven characters?
Contact
customer
support.
The problem is
solved.
Light print
Action Yes No
Step 1
a From the Quality menu on the control panel, select Color
Adjust.
b Resend the print job.
Is the print still too light?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, increase the toner
darkness from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel.
b Resend the print job.
Is the print still too light?
Go to step 3. The problem is
solved.
Troubleshooting 126
Action Yes No
Step 3
a Depending on your operating system, specify the paper type,
texture, and weight from the Printing Preferences or Print
dialog.
Notes:
Make sure that the settings match the paper loaded in
the tray.
You can also change the settings on the printer control
panel.
b Resend the print job.
Is the print still too light?
Go to step 4. The problem is
solved.
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
Change the texture
settings to match the
paper you are
printing on.
Go to step 5.
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Resend the print job.
Is the print still too light?
Go to step 6. The problem is
solved.
Step 6
a Remove, and then reinstall the waste toner bottle.
b From the Quality menu on the control panel, select Color
Adjust.
Is the print still too light?
Go to step 7. The problem is
solved.
Step 7
Remove, and then reinstall the imaging kit.
Is the print still too light?
Contact
customer
support.
The problem is
solved.
Mottled print and dots
ABC
DEF
Troubleshooting 127
Action Yes No
Step 1
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 2. Contact
customer
support.
Step 2
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper type and size settings match the paper type
and size set in the tray.
Do the settings match?
Go to step 4. Go to step 3.
Step 3
a Change the paper size and type in the Paper menu or adjust
the size settings in the tray.
b Print the document.
Is the print still mottled?
Go to step 4. The problem is
solved.
Step 4
a Replace the textured or rough paper loaded in the tray with
plain paper.
b Print the document.
Is the print still mottled?
Go to step 5. The problem is
solved.
Step 5
a Replace the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Print the document.
Is the print still mottled?
Contact
customer
support.
The problem is
solved.
Print crooked or skewed
) )
ABCDE
ABCDE
ABCDE
Troubleshooting 128
Action Yes No
Step 1
a Remove the tray.
b Remove the paper, and then load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
c Squeeze and slide the paper guides to the correct position for
the size of the paper you are loading.
d Insert the tray.
e Resend the print job.
Is the print still crooked or skewed?
Go to step 2. The problem is
solved.
Step 2
a Check if you are printing on a supported paper.
b Resend the print job.
Is the print still crooked or skewed?
Contact
customer
support.
The problem is
solved.
Repeating defects
)
)
)
Note: Before solving the problem, print the Maintenance Defect Ruler from the Troubleshooting section of
the Settings menu.
Action Yes No
Step 1
a Print the quality sample pages.
From the home screen, touch Settings > Troubleshooting >
Basic Print Quality Samples.
b Determine how many colors have defects.
Is only one color aected?
Go to step 2. Go to step 3.
Troubleshooting 129
Action Yes No
Step 2
a Using the Maintenance Defect Ruler, measure the distance
between the repeating defects on the aected color page.
b Replace the supply item that matches the measurement on the
aected
color page.
Imaging kit or imaging unit
94.20 mm (3.70 in.)
29.80 mm (1.17 in.)
25.10 mm (0.99 in.)
Developer unit
43.90 mm (1.73 in.)
45.50 mm (1.79 in.)
c Print the quality sample pages.
Do the defects still appear?
Take note of the
distance, and then
contact
customer
support or your
service
representative.
The problem is
solved.
Step 3
a Using the Maintenance Defect Ruler, measure the distance
between the defects on the aected color page.
b Replace the supply item that matches the measurement on the
aected
color page.
Transfer module
37.70 mm (1.48 in.)
78.50 mm (3.09 in.)
55 mm (2.17 in.)
Fuser
95 mm (3.74 in.)
110 mm (4.33 in.)
34.60 mm (1.36 in.)
c Print the quality sample pages.
Do the defects still appear?
Take note of the
distance, and then
contact
customer
support or your
service
representative.
The problem is
solved.
Solid color or black images
Troubleshooting 130
Action Yes No
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Resend the print job.
Is the printer still printing solid color or black images?
Contact
customer
support.
The problem is
solved.
Text or images cut o
Leading edge
Trailing edge
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
a Move the paper guides in the tray to the correct position for the
paper loaded.
b Resend the print job.
Is the page or image still clipped?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
Make sure that the settings match the paper loaded in
the tray.
You can also change the settings on the printer control
panel.
b Resend the print job.
Is the page or image still clipped?
Go to step 3. The problem is
solved.
Troubleshooting 131
Action Yes No
Step 3
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Resend the print job.
Is the page or image still clipped?
Contact
customer
support.
The problem is
solved.
Toner easily rubs o
Leading edge
Trailing edge
ABC
DEF
Action Yes No
1 Depending on your operating system, specify the
paper type, texture, and weight from the Printing
Preferences or Print dialog.
Notes:
Make sure that the settings match the paper
loaded in the tray.
You can also change the settings on the printer
control panel.
2 Resend the print job.
Does the toner still rub o?
Contact
customer
support.
The problem is solved.
Uneven print density
Troubleshooting 132
Action Yes No
Replace the imaging unit or imaging kit, and then resend the print
job.
Warning—Potential Damage: Do not expose the imaging unit or
imaging kit to direct light for more than 10 minutes. Extended
exposure to light can cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch the
underside of the imaging unit or imaging kit.
Is the print density uneven?
Contact
customer
support.
The problem is
solved.
Vertical dark lines or streaks
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Resend the print job.
Do vertical dark lines or streaks still appear on prints?
Contact
customer
support.
The problem is
solved.
Vertical white lines
Leading edge
Trailing edge
Troubleshooting 133
Action Yes No
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Resend the print job.
Do vertical white lines still appear on prints?
Contact
customer
support.
The problem is
solved.
The printer is not responding
Action Yes No
Step 1
Connect the power cord to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
The problem is
solved.
Go to step 2.
Step 2
Check if the electrical outlet is turned o by a switch or breaker.
Is the electrical outlet turned o by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 3.
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Step 4
Check if the printer is in sleep or hibernate mode.
Is the printer in sleep or hibernate mode?
Press the power
button to wake the
printer.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
Are the cables inserted in the correct ports?
Go to step 6. Make sure to match
the following:
The USB cable
with the USB port
on the printer
The Ethernet
cable with the
Ethernet port on
the printer
Troubleshooting 134
Action Yes No
Step 6
Turn o the printer, reinstall the hardware options, and then turn it
back on.
For more information, see the documentation that came with the
option.
Is the printer responding?
The problem is
solved
Go to step 7.
Step 7
Install the correct print driver.
Is the printer responding?
The problem is
solved
Go to step 8.
Step 8
Turn o the printer, wait for about 10 seconds, and then turn it back
on.
Is the printer responding?
The problem is
solved.
Contact
customer
support.
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
a Check if you are printing on the correct paper.
b Print the document.
Is the document printed on the correct paper?
Go to step 2. Load the correct
paper size and paper
type.
Step 2
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Notes:
Make sure that the settings match the paper loaded in
the tray.
You can also change the settings on the printer control
panel.
b Print the document.
Is the document printed from the correct tray or on the correct
paper?
The problem is
solved.
Go to step 3.
Step 3
a Check if the trays are not linked.
For more information, see
“Linking trays” on page 28.
b Print the document.
Is the document printed from the correct tray?
The problem is
solved.
Contact
customer
support.
Troubleshooting 135
Color quality problems
Adjusting toner darkness
1 From the home screen, touch Settings > Print > Quality.
2 Adjust the toner darkness.
3 Apply the changes.
Modifying the colors in printed output
1 From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction > Manual.
2 From the Advanced Imaging menu, select Color Correction Content.
3 Choose the appropriate color conversion setting.
Object type Color conversion tables
RGB Image
RGB Text
RGB Graphics
Vivid—Produces brighter, more saturated colors and may be
applied to all incoming color formats.
sRGB Display—Produces an output that approximates the colors
displayed on a computer monitor. Black toner usage is optimized
for printing photographs.
DisplayTrue Black—Produces an output that approximates the
colors displayed on a computer monitor. This setting uses only
black toner to create all levels of neutral gray.
sRGB Vivid—Provides an increased color saturation for the sRGB
Display color correction. Black toner usage is optimized for
printing business graphics.
O
CMYK Image
CMYK Text
CMYK Graphics
US CMYK—Applies color correction to approximate the
Specifications for Web Oset Publishing (SWOP) color output.
Euro CMYK—Applies color correction to approximate Euroscale
color output.
Vivid CMYK—Increases the color saturation of the US CMYK color
correction setting.
O
FAQ about color printing
What is RGB color?
RGB color is a method of describing colors by indicating the amount of red, green, or blue used to produce
a certain color. Red, green, and blue light can be added in various amounts to produce a large range of colors
observed in nature. Computer screens, scanners, and digital cameras use this method to display colors.
Troubleshooting 136
What is CMYK color?
CMYK color is a method of describing colors by indicating the amount of cyan, magenta, yellow, and black
used to reproduce a particular color. Cyan, magenta, yellow, and black inks or toners can be printed in various
amounts to produce a large range of colors observed in nature. Printing presses, inkjet printers, and color
laser printers create colors in this manner.
How is color specified in a document to be printed?
Software programs are used to specify and modify the document color using RGB or CMYK color
combinations. For more information, see the software program Help topics.
How does the printer know what color to print?
When printing a document, information describing the type and color of each object is sent to the printer and
is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta,
yellow, and black toner used to produce the color you want. The object information determines the application
of color conversion tables. For example, it is possible to apply one type of color conversion table to text while
applying a dierent color conversion table to photographic images.
What is manual color correction?
When manual color correction is enabled, the printer employs userselected color conversion tables to
process objects. Manual color correction settings are specific to the type of object being printed (text,
graphics, or images). It is also specific to how the color of the object is specified in the software program
(RGB or CMYK combinations). To apply a dierent color conversion table manually, see
“Modifying the colors
in printed output” on page 136.
If the software program does not specify colors with RGB or CMYK combinations, then manual color correction
is not useful. It is also not eective if the software program or the computer operating system controls the
adjustment of colors. In most situations, setting the Color Correction to Auto generates preferred colors for
the documents.
How can I match a particular color (such as a corporate logo)?
From the printer Quality menu, nine types of Color Samples sets are available. These sets are also available
from the Color Samples page of the Embedded Web Server. Selecting any sample set generates
multiplepage prints consisting of hundreds of colored boxes. Each box contains a CMYK or RGB combination,
depending on the table selected. The observed color of each box is obtained by passing the CMYK or RGB
combination labeled on the box through the selected color conversion table.
By examining Color Samples sets, you can identify the box with color closest to the color being matched.
The color combination labeled on the box can then be used for modifying the color of the object in a software
program. For more information, see the software program Help topics. Manual color correction may be
necessary to use the selected color conversion table for the particular object.
Selecting which Color Samples set to use for a particular colormatching problem depends on:
The Color Correction setting being used (Auto, O, or Manual)
The type of object being printed (text, graphics, or images)
How the color of the object is
specified
in the software program (RGB or CMYK combinations)
If the software program does not specify colors with RGB or CMYK combinations, then the Color Samples
pages are not useful. Additionally, some software programs adjust the RGB or CMYK combinations
specified
in the program through color management. In these situations, the printed color may not be an exact match
of the Color Samples pages.
Troubleshooting 137
The print appears tinted
Action No Yes
Adjust the color balance.
a From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Balance.
b Adjust the setting.
c Resend the print job.
Does the print still appear tinted?
The problem is
solved.
Contact
customer
support.
Faxing problems
Cannot send or receive faxes
Action Yes No
Step 1
Resolve any error messages that appear on the display.
Can you send or receive a fax?
The problem is
solved.
Go to step 2.
Step 2
Make sure that the cable connections for the following equipment
are secure:
Telephone
Handset
Answering machine
Can you send or receive a fax?
The problem is
solved.
Go to step 3.
Step 3
Check for a dial tone.
Call the fax number to check if it is working properly.
If you are using the On Hook Dial feature, then turn up the
volume to check if you hear a dial tone.
Can you hear a dial tone?
Go to step 5. Go to step 4.
Troubleshooting 138
Action Yes No
Step 4
Check the telephone wall jack.
a Connect the analog telephone directly to the wall jack.
b Listen for a dial tone.
c If you do not hear a dial tone, then use a
dierent
telephone
cable.
d If you still do not hear a dial tone, then connect the analog
telephone to a
dierent
wall jack.
e If you hear a dial tone, then connect the printer to that wall jack.
Can you send or receive a fax?
The problem is
solved.
Go to step 5.
Step 5
Check if the printer is connected to an analog phone service or to
the correct digital connector.
If you are using an Integrated Services for Digital Network
(ISDN) telephone service, then connect to an analog telephone
port of an ISDN terminal adapter. For more information, contact
your ISDN provider.
If you are using DSL, then connect to a DSL filter or router that
supports analog use. For more information, contact your DSL
provider.
If you are using a private branch exchange (PBX) telephone
service, then make sure that you are connecting to an analog
connection on the PBX. If none exists, then consider installing
an analog telephone line for the fax machine.
Can you send or receive a fax?
The problem is
solved.
Go to step 6.
Step 6
Temporarily disconnect other equipment and disable other
telephone services.
a Disconnect other equipment (such as answering machines,
computers, modems, or telephone line splitters) between the
printer and the telephone line.
b Disable call waiting and voice mail. For more information,
contact your telephone company.
Can you send or receive a fax?
The problem is
solved.
Go to step 7.
Step 7
Scan the original document one page at a time.
a Dial the fax number.
b Scan the document.
Can you send or receive a fax?
The problem is
solved.
Contact
customer
support.
Troubleshooting 139
Can receive but not send faxes
Action Yes No
Step 1
Load the original document properly into the ADF tray or on the
scanner glass.
Can you send faxes?
The problem is
solved.
Go to step 2.
Step 2
Set up the shortcut number properly.
Check if the shortcut number is set for the telephone number
that you want to dial.
Dial the telephone number manually.
Can you send faxes?
The problem is
solved.
Contact
customer
support.
Can send but not receive faxes
Action Yes No
Step 1
Make sure that the tray or multipurpose feeder is not empty.
Can you receive faxes?
The problem is
solved.
Go to step 2.
Step 2
Check the ring count delay settings.
a From the home screen, touch Settings > Fax > Analog Fax
Setup > Fax Receive Settings > Rings to Answer.
b If necessary, configure the setting.
Can you receive faxes?
The problem is
solved.
Go to step 3.
Step 3
Replace the toner cartridge.
For more information, see the instruction sheet that came with the
supply.
Can you receive faxes?
The problem is
solved.
Contact
customer
support.
Troubleshooting 140
Poor fax print quality
Action Yes No
Step 1
Enhance the print quality.
a From the home screen, touch Settings > Print > Quality.
b Adjust the settings.
Is the fax print quality satisfactory?
The problem is
solved.
Go to step 2.
Step 2
Decrease the incoming fax transmission speed.
a From the home screen, touch Settings > Fax > Analog Fax
Setup > Fax Receive Settings > Admin Controls > Max Speed.
b Select a lower transmission speed.
Is the fax print quality satisfactory?
The problem is
solved.
Go to step 3.
Step 3
Replace the toner cartridge.
For more information, see the instruction sheet that came with the
supply.
Is the fax print quality satisfactory?
The problem is
solved.
Contact
customer
support.
Scanning problems
Adjusting scanner registration
1 From the control panel, navigate to:
Settings > Maintenance > Configuration Menu > Scanner Configuration > Scanner Manual Registration
2 From the Print Quick Test menu, touch Start.
3 Place the Print Quick Test page on the scanner glass, and then touch Flatbed Registration.
4 From the Copy Quick Test menu, touch Start.
5 Compare the Copy Quick Test page with the original document.
Note: If the margins of the test page are
dierent
from the original document, then adjust Left Margin and
Top Margin.
6 Repeat step 4 and step 5 until the margins of the Copy Quick Test page closely match the original document.
Troubleshooting 141
Adjusting ADF registration
1 From the control panel, navigate to:
Settings > Maintenance > Configuration Menu > Scanner Configuration > Scanner Manual Registration
2 From the Print Quick Test menu, touch Start.
3 Place the Print Quick Test page on the ADF tray.
4 Touc h Front ADF Registration or Rear ADF Registration.
Notes:
To align Front ADF Registration, place the test page faceup, short edge first into the ADF.
To align Rear ADF Registration, place the test page facedown, short edge first into the ADF.
5 From the Copy Quick Test menu, touch Start.
6 Compare the Copy Quick Test page with the original document.
Note: If the margins of the test page are dierent from the original document, then adjust Horizontal
Adjust and Top Margin.
7 Repeat step 5 and step 6 until the margins of the Copy Quick Test page closely match the original document.
Cannot scan from a computer
Action Yes No
Step 1
a Turn o the printer, wait for about 10 seconds, and then turn it
back on.
b Resend the scan job.
Can you send the scan job?
The problem is
solved.
Go to step 2.
Step 2
a Make sure that the cables between the printer and the print
server are secure.
For more information, see the setup documentation that came
with the printer.
b Resend the scan job.
Can you send the scan job?
The problem is
solved.
Contact
customer
support.
Troubleshooting 142
Partial copies of document or photo
Action Yes No
Step 1
a Make sure that the document or photo is loaded facedown on
the upper left corner of the scanner glass.
b Copy the document or photo.
Is the document or photo copied correctly?
The problem is
solved.
Go to step 2.
Step 2
a Match the paper size setting and the paper loaded in the tray.
b Copy the document or photo.
Is the document or photo copied correctly?
The problem is
solved.
Contact
customer
support.
Poor copy quality
Action Yes No
Step 1
a Clean the scanner glass and the ADF glass with a damp, soft,
lintfree cloth.
b Make sure that the document or photo is loaded facedown on
the upper left corner of the scanner glass.
c Copy the document or photo.
Is the copy quality satisfactory?
The problem is
solved.
Go to step 2.
Step 2
a Check the quality of the original document or photo.
b Adjust the scan quality settings.
c Copy the document or photo.
Is the copy quality satisfactory?
The problem is
solved.
Contact
customer
support.
Scan job was not successful
Action Yes No
Step 1
Check the cable connections.
a Make sure that the Ethernet or USB cable is securely connected
to the computer and the printer.
b Resend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 2.
Troubleshooting 143
Action Yes No
Step 2
Check the file you want to scan.
a Make sure that the file name is not already used in the
destination folder.
b Make sure that the document or photo you want to scan is not
open in another application.
c Resend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 3.
Step 3
a Make sure that the Append time stamp or the Overwrite
existing file check box is selected in the destination
configuration settings.
b Resend the scan job.
Is the scan job successful?
The problem is
solved.
Contact
customer
support.
Scanner does not close
Action Yes No
Remove obstructions that keep the scanner unit open.
Did the scanner unit close correctly?
The problem is
solved.
Contact
customer
support.
Scanning takes too long or freezes the computer
Action Yes No
Close all applications that are interfering with the scan.
Does scanning take too long or freeze the computer?
Contact
customer
support.
The problem is
solved.
Scanner does not respond
Action Yes No
Step 1
a Check if the printer is turned on.
b Resolve any error messages that appear on the display.
c Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Go to step 2.
Troubleshooting 144
Action Yes No
Step 2
a Check if the power cord is connected properly to the printer
and the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
b Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Go to step 3.
Step 3
a Turn o the printer, wait for about 10 seconds, and then turn it
back on.
b Copy or scan the document.
Is the scanner responding?
The problem is
solved.
Contact
customer
support.
Contacting customer support
Before contacting customer support, make sure to have the following information:
Printer problem
Error message
Printer model type and serial number
Go to
http://support.lexmark.com to receive email or chat support, or browse through the library of manuals,
support documentation, drivers, and other downloads.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
or regions, go to
http://support.lexmark.com.
Troubleshooting 145
Upgrading and migrating
Hardware
Available internal options
Memory card
DDR3 DIMM
Flash memory
Fonts
Application cards
Forms and Bar Code
PRESCRIBE
IPDS
Lexmark Internal Solutions Port (ISP)
MarkNet
TM
N8360 (802.11 b/g/n/a wireless print server bundled with LEXM06001 Mobile Solutions
Module)
IEEE 1284B Parallel Card
RS232C Serial Card
Installing a memory card
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Using a flathead screwdriver, remove the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board components or
connectors.
Upgrading and migrating 146
3 Unpack the memory card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
4 Insert the memory card until it clicks into place.
Upgrading and migrating 147
5 Reattach the access cover.
6 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Installing an internal solutions port
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Using a flathead screwdriver, remove the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic
components or connectors.
Upgrading and migrating 148
3 Unpack the internal solutions port (ISP) kit.
1 ISP
2 Mounting bracket
3 Thumbscrews
4 Housing
Upgrading and migrating 149
5 ISP extended cable
4 Install the ISP into its housing.
Upgrading and migrating 150
5 Attach the housing to the controller board access cover.
Upgrading and migrating 151
6 Connect the ISP extended cable to the ISP connector in the controller board.
7 Reattach the controller board access cover.
8 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Upgrading and migrating 152
Installing an optional card
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Using a flathead screwdriver, remove the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any components or connectors.
3 Unpack the optional card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
Upgrading and migrating 153
4 Push the card firmly into place.
Note: The entire length of the connector on the card must touch and be
flush
against the controller
board.
Warning—Potential Damage: Improper installation of the card may cause damage to the card and the
controller board.
Upgrading and migrating 154
5 Reattach the access cover.
6 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Installing a printer hard disk
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Using a flathead screwdriver, remove the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic
components or connectors.
Upgrading and migrating 155
3 Unpack the hard disk.
4 Attach the hard disk to the controller board.
Warning—Potential Damage: Do not touch or press the center of the hard disk.
Upgrading and migrating 156
5 Open door B.
6 Open door C.
Upgrading and migrating 157
7 Secure the hard disk to the printer using the thumbscrews.
8 Close doors C and B.
9 Reattach the controller board access cover.
10 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Upgrading and migrating 158
Installing optional trays
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Unpack the optional tray, and then remove all packing material.
Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do
not try to lift the printer and trays at the same time.
4 Align the printer with the optional tray, and then lower the printer until it clicks into place.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may
require two or more people to lift it safely.
5 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
6 Turn on the printer.
Add the tray in the print driver to make it available for print jobs. For more information, see
Adding available
options in the print driver” on page 160.
Upgrading and migrating 159
Software
Installing the printer software
1 Obtain a copy of the software installer package.
From the software CD that came with your printer.
Go to http://support.lexmark.com, and then select your printer and operating system.
2 Run the installer, and then follow the instructions on the computer screen.
3 For Macintosh users, add the printer.
Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.
Adding available options in the print driver
For Windows users
1 Open the printers folder.
2 Select the printer you want to update, and then do either of the following:
For Windows 7 or later, select Printer properties.
For earlier versions, select Properties.
3 Navigate to the Configuration tab, and then select Update Now Ask Printer.
4 Apply the changes.
For Macintosh users
1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2 Navigate to the list of hardware options, and then add any installed options.
3 Apply the changes.
Firmware
Exporting or importing a configuration file
You can export the configuration settings of your printer into a text file, and then import the file to apply the
settings to other printers.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Export or import a configuration file for one or multiple applications.
Upgrading and migrating 160
For one application
a
From the Embedded Web Server, click Apps > the application that you want > Configure.
b Click Export or Import.
For multiple applications
a
From the Embedded Web Server, click Export Configuration or Import Configuration.
b Follow the instructions on the screen.
Updating firmware
Some applications require a minimum device firmware level to operate correctly.
For more information on updating the device firmware, contact your Lexmark representative.
1 From the Embedded Web Server, click Settings > Device > Update Firmware.
2 Browse to locate the required flash file.
3 Apply the changes.
Upgrading and migrating 161
Notices
Product information
Product name:
Lexmark CX725de, Lexmark CX725dhe, Lexmark CX725dthe, Lexmark CX725R, Lexmark CX727de MFPs
Machine type:
7528
Model(s):
576, 5A6, 578, 5A8
Edition notice
June 2019
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in later editions. Improvements or changes in the
products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to
make these available in all countries in which it operates. Any reference to a product, program, or service is
not intended to state or imply that only that product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any existing intellectual property right may be
used instead. Evaluation and
verification
of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
For Lexmark technical support, go to
http://support.lexmark.com.
For information on Lexmark's privacy policy governing the use of this product, go to
www.lexmark.com/privacy.
For information on supplies and downloads, go to
www.lexmark.com.
© 2017 Lexmark International, Inc.
All rights reserved.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is
defined
in 48
C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are
used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Notices 162
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only
those rights as are granted to all other end users pursuant to the terms and conditions herein.
Trademarks
Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International,
Inc. in the United States and/or other countries.
Google Cloud Print and Google Chrome are trademarks of Google LLC.
Macintosh, the Mac logo, and Safari are trademarks of Apple Inc.
Microsoft, Windows, and Internet Explorer are either registered trademarks or trademarks of the Microsoft group
of companies in the United States and other countries.
Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service marks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s
designation of a set of printer commands (language) and functions included in its printer products. This printer
is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used
in various application programs, and that the printer emulates the functions corresponding to the commands.
PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.
All other trademarks are the property of their respective owners.
AirPrint and the AirPrint logo are trademarks of Apple, Inc.
Licensing notices
All licensing notices associated with this product can be viewed from the CD:\NOTICES directory of the
installation software CD.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing 53 (one-sided); 55 (two-sided)
Scanning 53
Copying 56
Ready 16
Values are subject to change. See www.lexmark.com for current values.
Notices 163
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the
European Union. We encourage the recycling of our products.
If you have further questions about recycling options, visit the Lexmark Web site at
www.lexmark.com for your
local sales
oce
phone number.
India E-Waste notice
This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of
lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in
concentrations exceeding 0.1 by weight and 0.01% by weight for cadmium, except for the exemption set in
Schedule II of the Rules.
Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
authorities for disposal and recycling options.
Static sensitivity notice
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching
a metal surface in an area away from the symbol.
Notices 164
To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper
jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior
areas of the printer even if the symbol is not present.
ENERGY STAR
Any Lexmark product bearing the ENERGY STAR
®
emblem on the product or on a start-up screen is
certified
to
comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as
configured
when shipped
by Lexmark.
Temperature information
Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 15 to 80% RH
15.3 to 32.2°C (60 to 90°F) and 8 to 15% RH
Maximum wet bulb temperature: 22.8°C (73°F)
Printer / cartridge / imaging unit long-
term storage
1
Printer / cartridge / imaging unit short-term
shipping
-10 to 40°C (14 to 104°F)
1
Supplies shelf life is approximately 2 years. This is based on storage in a standard oce environment at 22°C (72°F)
and 45% humidity.
2
Wet-bulb temperature is determined by the air temperature and the relative humidity.
Laser notice
The printer is
certified
in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is
certified
as a Class I laser product conforming to the requirements
of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) AlGaInP
laser that is nominally 15 milliwatts operating in the wavelength region of 650–670 nanometers and enclosed
in a non-serviceable printhead assembly. The laser system and printer are designed so there is never any human
access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service
conditions.
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Notices 165
Note: Some modes may not apply to your product.
Mode Description Power consumption
(Watts)
Printing The product is generating hardcopy output from electronic inputs. 700 (one-sided); 600 (two-
sided)
Copy The product is generating hardcopy output from hardcopy original
documents.
460
Scan The product is scanning hardcopy documents. 85
Ready The product is waiting for a print job. 100
Sleep Mode The product is in a highlevel energysaving mode. 2.6
Hibernate The product is in a lowlevel energysaving mode. 0.2
O The product is plugged into an electrical outlet, but the power switch is
turned o.
0.2
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Values are subject to change. See
www.lexmark.com for current values.
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a
specified
period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 15
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response
time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more
energy.
Hibernate Mode
This product is designed with an ultralow power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
Using the Hibernate Timeout
Using the Schedule Power modes
Factory default Hibernate Timeout for this product in all countries or regions 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified
between one hour and one month.
Notices 166
O mode
If this product has an o mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.
Total energy usage
It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.
Regulatory notices for telecommunication terminal equipment
This section contains regulatory information pertaining to products that contain the analog facsimile card:
Lexmark Regulatory Type/Model Number:
LEX-M03-002
Notice to users of the US telephone network: FCC requirements
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative
Council for Terminal Attachments (ACTA). On the back of this equipment is a label that contains, among other
information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided
to your telephone company.
This equipment uses the RJ-11C Universal Service Order Code (USOC) jack.
A plug and jack used to connect this equipment to the premises’ wiring and telephone network must comply
with the applicable FCC Part 68 rules and requirements adopted by the ACTA. Use a compliant telephone cord
(RJ-11) that is 26 AWG or larger when connecting this product to the public switched telephone network. See
your setup documentation for more information.
The Ringer Equivalence Number (REN) is used to determine the number of devices that may be connected to
a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number
of devices that may be connected to a line, as determined by the total RENs, contact your local telephone
company. For products approved after July 23, 2001, the REN for this product is part of the product identifier
that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point
(for example, 03 is a REN of 0.3). For earlier products, the REN is shown separately on the label.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. If advance notice is not practical, the telephone company
will notify the customer as soon as possible. You will also be advised of your right to file a complaint with the
FCC.
The telephone company may make changes in its facilities, equipment, operations or procedures that could
aect the operation of this equipment. If this happens, the telephone company will provide advance notice in
order for you to make necessary modifications to maintain uninterrupted service.
If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International,
Inc. at
www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone
network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Notices 167
This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark
International, Inc. See the previous paragraph for contact information.
Connection to party line service is subject to state taris. Contact the state public utility commission, public
service commission, or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of
this equipment does not disable your alarm equipment. If you have questions about what will disable alarm
equipment, consult your telephone company or a qualified installer.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other
electronic device, including fax machines, to send any message unless said message clearly contains in a
margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time
it is sent and an identification of the business or other entity, or other individual sending the message, and the
telephone number of the sending machine or such business, other entity, or individual. (The telephone number
provided may not be a 900 number or any other number for which charges exceed local or long-distance
transmission charges.)
See your user documentation in order to program this information into your fax machine.
Notice to users of the Canadian telephone network
This product meets the applicable Industry Canada technical
specifications.
The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to
a telephone interface. The termination of an interface may consist of any combination of devices subject only
to the requirement that the sum of the RENs of all the devices not exceed five. The REN is located on the product
label.
This equipment uses CA11A telephone jacks.
Avis réservé aux utilisateurs du réseau téléphonique du Canada
Ce produit est conforme aux spécifications techniques d’Industrie Canada.
Le numéro REN (ringer equivalence number : numéro d’équivalence de sonnerie) indique le nombre maximum
d'appareils pouvant être connectés à l’interface téléphonique. En bout de ligne, le nombre d’appareils qui
peuvent être connectés n’est pas directement limité, mais la somme des REN de ces appareils ne doit pas
dépasser cinq. Le numéro REN est indiqué sur l'étiquette produit.
Cet équipement utilise des prises de téléphone CA11A.
Notice to users of the New Zealand telephone network
The following are special conditions for the Facsimile User Instructions. The grant of a telepermit for any item
of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions
for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any
sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another
item of telepermitted equipment of a dierent make or model, nor does it imply that any product is compatible
with all of Telecom's network services.
This equipment shall not be set up to make automatic calls to the Telecom “111” Emergency Service.
This equipment may not provide for the eective hand-over of a call to another device connected to the same
line.
Notices 168
This equipment should not be used under any circumstances that may constitute a nuisance to other Telecom
customers.
This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for
which it is designed. Telecom will accept no responsibility should diculties arise in such circumstances.
The decadic (or pulse) dialing on this device is unsuitable for use on the Telecom network in New Zealand.
For correct operation, the total of all the Ringer Equivalence Numbers (RENs) of all parallel devices connected
to the same telephone line may not exceed 5. The REN of this device is located on the label.
This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The
Lexmark part number is 80D1873.
Some parameters required for compliance with Telecom's telepermit requirements are dependent on the
equipment associated with this device. The associated equipment shall be set to operate within the following
limits for compliance to Telecom's specifications:
There shall be no more than 10 call attempts to the same number within any 30 minute period for any single
manual call initiation, and
The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt
and the beginning of the next call attempt.
The equipment shall be set to ensure that automatic calls to
dierent
numbers are spaced such that there
is not less than 5 seconds between the end of one call attempt and the beginning of another.
Japanese telecom notice
The installed optional modem is in compliance with Japanese Telecommunication Law and has been Certified
by JATE, with the following Certification Number:
A11-0160001JP
Lexmark International, Inc.
LEX-M03-002
A11-0160001JP
Using this product in Switzerland
This product requires a Swiss billing tone filter (Lexmark part number 80D1877) to be installed on any line which
receives metering pulses in Switzerland.
Utilisation de ce produit en Suisse
Cet appareil nécessite l’utilisation d’un filtre de tonalité de facturation suisse (nº de référence Lexmark :
80D1877) devant être installé sur toute ligne recevant des impulsions de comptage en Suisse.
Notices 169
Verwendung dieses Produkts in der Schweiz
Für dieses Produkt muss ein schweizerischer Billing Tone Filter zur Zählzeichenübertragung (Lexmark
Teilenummer 80D1877) für jede Leitung installiert werden, über die in der Schweiz Zeitsteuertakte übertragen
werden.
Uso del prodotto in Svizzera
Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee
che ricevono impulsi remoti in Svizzera.
Regulatory notices for RFID products
This section contains regulatory information that applies only to the following RFID model or models:
CX725R
Modular component notice (RFID)
RFID models contain the following modular component:
Lexmark Regulatory Type/Model Number: FCC ID:IYL0528RFU; IC:2376A-0528RFU
Exposure to radio frequency radiation
The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other
regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and
any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Industry Canada (Canada)
This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Industrie Canada (Canada)
Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement est
soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférences et (2) il doit accepter
toutes les interférences, y compris les celles qui peuvent entraîner un fonctionnement indésirable.
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the
approximation and harmonization of the laws of the Member States relating to radio equipment.
Notices 170
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative or may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
Compliance is indicated by the CE marking:
EU statement of radio transmitter operational frequency bands and maximum RF power
This radio product transmits in the 865–868MHz band in the EU. The maximum transmitter EIRP power output,
including antenna gain, is ≤ 21dBm.
Multiple model information
The following information applies to all CX725, CX725R, and CX727 printer models with the following machine
types and model numbers:
7528-576, 7528-578
Federal Communications Commission (FCC) compliance information
statement
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for radio or television interference caused by using other than
recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user's authority to operate this equipment.
Notices 171
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing
device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach
or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a
violation of FCC regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
Telephone: (859) 232–2000
E-mail: regulatory@lexmark.com
Industry Canada compliance statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Standard ICES-003.
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
日本の VCCI 規定
製品にこのマークが
表示されている場合
、次の要件を満たしています。
この装置
、クラス B 情報技術装置
です
。この装置
、家庭環境で使用することを
目的としていますが
、この
装置がラジオやテレビジョン受信機
に近接して使用されると
、受信障害を引き起こすことがあります。
取扱説明書に従って正しい
取り扱いをしてください
VCCI-B
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,
2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States
relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage
limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances
in electrical and electronic equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative or may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
Notices 172
This product satisfies the Class B limits of EN 55022 and EN55032 and safety requirements of EN 609501 or
EN 62368-1.
Modelspecific information
The following information applies only to the CX725, CX725R, and CX727 printer models with the following
machine types and model numbers:
7528-5A6, 7528-5A8
Federal Communications Commission (FCC) compliance information
statement
This product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
The FCC Class A limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his own expense.
The manufacturer is not responsible for any radio or television interference caused by using other than
recommended cables or by unauthorized changes or
modifications
to this equipment. Unauthorized changes
or modifications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing
device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach
or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a
violation of FCC regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
Telephone: (859) 232–2000
E-mail: regulatory@lexmark.com
Industry Canada compliance statement
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Standard ICES-003.
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe A est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
Notices 173
Notice to users of Class A products in Brazil
Este produto não é apropriado para uso em ambientes domésticos, pois poderá causar interferências
eletromagnéticas que obrigam o usuário a tomar medidas necessárias para minimizar estas interferências.
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,
and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to
electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, and
on the restrictions of use of certain hazardous substances in electrical and electronic equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative or may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
This product satisfies the Class A limits of EN 55022 and EN55032 and safety requirements of EN 609501 or
EN 62368-1.
Radio interference notice
Warning
This is a product that complies with the emission requirements of EN55022 and EN55032 Class A limits and
immunity requirements of EN55024. This product is not intended to be used in residential/domestic
environments.
This is a Class A product. In a domestic environment, this product may cause radio interference, in which case
the user may be required to take adequate measures.
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER
PRINTERS
Lexmark International, Inc., Lexington, KY
This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the
country-specific warranty information that came with your product.
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale,
from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.
Limited warranty
Lexmark warrants that this product:
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts
Notices 174
—Is, during normal use, free from defects in material and workmanship
If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for
repair or replacement (at Lexmark's option).
If this product is a feature or option, this statement applies only when that feature or option is used with the
product for which it was intended. To obtain warranty service, you may be required to present the feature or
option with the product.
If you transfer this product to another user, warranty service under the terms of this statement is available to
that user for the remainder of the warranty period. You should transfer proof of original purchase and this
statement to that user.
Limited warranty service
The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12
months later provided that the warranty period for any supplies and for any maintenance items included with
the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser
Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is
available are substantially consumed when the printer displays a “Life Warning” or “Scheduled Maintenance”
message for such item.
To obtain warranty service you may be required to present proof of original purchase. You may be required to
deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark
designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the
Lexmark designated location.
When warranty service involves the exchange of a product or part, the item replaced becomes the property of
the Remarketer or Lexmark. The replacement may be a new or repaired item.
The replacement item assumes the remaining warranty period of the original product.
Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a
repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal
obligations, restrictions, liens, and encumbrances.
As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the
latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized
products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized
use of genuine Lexmark products will not be impacted.
Before you present this product for warranty service, remove all print cartridges, programs, data, and removable
storage media (unless directed otherwise by Lexmark).
For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area
contact Lexmark on the World Wide Web.
Remote technical support is provided for this product throughout its warranty period. For products no longer
covered by a Lexmark warranty, technical support may not be available or only be available for a fee.
Extent of limited warranty
Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of
prints produced by any product.
Warranty service does not include repair of failures caused by:
—Modification
or unauthorized attachments
Notices 175
—Accidents, misuse, abuse or use inconsistent with Lexmark user’s guides, manuals, instructions or guidance
—Unsuitable physical or operating environment
—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
—Operation of a product beyond the limit of its duty cycle
—Use of printing media outside of Lexmark specifications
—Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts
—Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS
OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS
OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW
ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL
APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT
TO CHANGE AT ANY TIME WITHOUT NOTICE.
Limitation of liability
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance
or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover
actual damages up to the limit set forth in the following paragraph.
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the
product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or
damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL
LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER
ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the
possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's
and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers
are intended beneficiaries of this limitation.
Additional rights
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or
limitation of incidental or consequential damages, so the limitations or exclusions contained above may not
apply to you.
This limited warranty gives you
specific
legal rights. You may also have other rights that vary from state to state.
Notices 176
Index
A
activating Voice Guidance 23
adapter plug 48
adding contacts 20
adding groups 21
adding hardware options
print driver 160
adding internal options
print driver 160
ADF input tray
replacing 83
ADF scan pad
replacing 84
ADF separator roller
replacing 86
adjusting
ADF registration 142
scanner registration 141
adjusting speech rate
Voice Guidance 23
adjusting the brightness
printer display 93
adjusting the brightness of the
printer display 93
adjusting the default headphones
volume 59
adjusting the default speaker
volume 59
adjusting toner darkness 136
AirPrint
using 31
answering machine
setting up 40
attaching cables 12
available internal options 146
avoiding paper jams 95
B
blank pages 118
blocking junk faxes 54
C
canceling a print job
from the computer 34
from the printer control
panel 34
cannot open Embedded Web
Server 105
Card Copy
setting up 19
card stock
loading 27
changing port settings
internal solutions port 60
Check tray connection 113
checking the printer
connectivity 106
checking the status of parts and
supplies 64
cleaning
exterior of the printer 61
interior of the printer 61
scanner 62
cleaning the printer 61
collated printing does not
work 111
collating copies 36
Color Correction
manual 136
Color Correction Content 136
color quality, troubleshooting
print appears tinted 138
confidential
print jobs 33
configuring
fax speaker settings 59
configuring daylight saving
time 52
configuring
email settings 37
configuring port settings 60
connecting printer to distinctive
ring service 51
connecting to a wireless network
using PIN method 60
using Push Button method 60
conservation settings
EcoMode 93
hibernate mode 93
sleep mode 93
conserving supplies 93
contacting customer support 145
contacts
adding 20
deleting 21
editing 21
control panel
using 14
copy troubleshooting
partial copies of documents or
photos 143
poor copy quality 143
scanner does not respond 144
scanner unit does not close 144
copying
creating shortcuts 36
on both sides of the paper 35
copying
dierent
paper sizes 35
copying from
selected tray 35
copying multiple pages
onto a single sheet 36
copying on letterhead 35
copying photos 35
creating shortcuts
email 38
fax destination 53
customer support
contacting 145
D
date and time
fax settings 52
daylight saving time,
configuring 52
default headphones volume
adjusting 59
default speaker volume
adjusting 59
Defective
flash
detected 109
deleting contacts 21
deleting groups 21
developer unit
replacing 72
dierent paper sizes, copying 35
digital subscriber line (DSL)
fax setup 44
digital telephone service
fax setup 46
disposing of printer hard disk 58
distinctive ring service, fax
connecting to 51
documents, printing
from a computer 30
Index 177
from a mobile device 30, 31
DSL filter 44
E
EcoMode setting 93
editing contacts 21
editing groups 21
emission
notices 163, 170, 172, 173
enabling
Magnification
mode 23
enabling personal identification
numbers 23
enabling spoken passwords 23
enabling the USB port 106
encrypting the printer hard
disk 57
enlarging copies 36
envelopes
loading 27
environmental setting
EcoMode 93
environmental settings
hibernate mode 93
sleep mode 93
erasing printer hard disk
memory 57
Ethernet cable 12
Ethernet port 12
exporting a
configuration
file
using the Embedded Web
Server 160
email
creating shortcuts 38
setting up 37
emailing
configuring email settings 37
using a shortcut number 37
using the address book 37
using the printer 37
F
FAQ about color printing 136
fax log
viewing 53
fax resolution
changing 53
fax setup
country or regionspecific 48
digital telephone service 46
DSL connection 44
standard telephone line
connection 40
VoIP 45
fax speaker settings
configuring 59
fax troubleshooting
cannot receive faxes 140
cannot send faxes 140
cannot send or receive
faxes 138
received fax has poor print
quality 141
faxing
adjusting darkness 53
blocking junk faxes 54
changing resolution 53
creating shortcuts 53
fax setup 39
forwarding faxes 54
holding faxes 54
setting the date and time 52
viewing a fax log 53
FCC notices 170
finding more information about
the printer 9
firmware
update 161
firmware card 146
flash drive
printing from 31
scanning to 55
font sample list
printing 34
forms
printing 30
Forms and Favorites
setting up 19
forwarding faxes 54
FTP address
creating shortcuts 55
FTP server, scanning to
using the control panel 55
fuser
replacing 77
fuser maintenance kit
ordering 66
G
Google Cloud Print
using 30
green settings
EcoMode 93
hibernate mode 93
sleep mode 93
groups
adding 21
deleting 21
editing 21
H
hardware options
trays 159
hardware options, adding
print driver 160
headphones
default volume 59
held jobs 33
printing from a Macintosh
computer 33
printing from Windows 33
held print jobs
printing from a Macintosh
computer 33
printing from Windows 33
hibernate mode
setting 93
holding faxes 54
home screen
customizing 19
showing icons 19
home screen icons
using 15
horizontal dark lines 122
humidity around the printer 165
I
icons on the home screen
showing 19
imaging kit
ordering 66
replacing 72
imaging unit
ordering 66
replacing 68
importing a
configuration
file
using the Embedded Web
Server 160
indicator light
printer status 15
installing a memory card 146
installing a printer hard disk 155
installing an internal solutions
port 148
Index 178
installing an optional card 153
installing options
printer hard disk 155
installing the printer
software 160
internal options 146
installing 153
memory card 146
internal options, adding
print driver 160
internal solutions port
installing 148
troubleshooting 108
J
jam, clearing
behind door E 98
multipurpose feeder 98
trays 97
jams
avoiding 95
locating jam areas 96
locations 96
jams, clearing
in the duplex unit 100
in the fuser 100
K
keyboard on the display
using 24
L
letterhead
copying on 35
Lexmark Mobile Print
using 30
light print 126
line filter 44
linking trays 28
loading
card stock 27
envelopes 27
multipurpose feeder 27
loading trays 25
M
Magnification mode
enabling 23
maintenance counter
resetting 92
making copies 35
manual Color Correction
applying 136
memory
types installed on printer 58
memory card 146
installing 146
menu map 16
menu settings page
printing 18
mobile device
printing from 30, 31
Mopria Print Service
using 31
moving the printer 10, 92
multipurpose feeder
loading 27
N
navigating the screen
using gestures 24
navigating the screen using
gestures 24
noise emission levels 163
NonLexmark supply 110
nonvolatile memory 58
erasing 57
Not enough free space in flash
memory for resources 109
notices 163, 164, 165, 166, 167,
170, 171, 172, 173
O
optional card
installing 153
options
firmware
cards 146
internal solutions port 148
memory card 146
ordering
fuser maintenance kit 66
imaging kit 66
imaging unit 66
transfer module 66
ordering supplies
waste toner bottle 66
ordering toner cartridges 64
P
paper
Universal size setting 25
paper jam behind door E 98
paper jam clearing
standard bin 99
paper jam in door A 100
paper jam in the multipurpose
feeder 98
paper jam in the standard bin 99
paper jam in trays 97
paper jam, clearing
automatic document feeder 98
multipurpose feeder 98
trays 97
paper jams
avoiding 95
paper jams, clearing
in the duplex unit 100
in the fuser 100
paper size
setting 25
paper type
setting 25
parallel interface card
troubleshooting 108
parts status
checking 64
personal identification number
method 60
personal identification numbers
enabling 23
phone splitter 45
photos
copying 35
pick roller
replacing 79
placing separator sheets
between copies
copying 36
port settings
configuring 60
power button light
printer status 15
power cord socket 12
print driver
hardware options, adding 160
print job
canceling from the
computer 34
canceling from the printer
control panel 34
print quality
cleaning the scanner 62
replacing imaging kit 72
Index 179
print quality troubleshooting
blank pages 118
crooked print 128
dark print 119
ghost images appear on
prints 121
gray background 121
horizontal dark lines 122
horizontal white lines 123
jagged or uneven
characters 125
light print 126
mottled print and dots 127
repeating print defects 129
skewed print 128
solid color or black images 130
text or images cut o 131
toner easily rubs o 132
uneven print density 132
vertical dark lines or streaks
appear on prints 133
white pages 118
print troubleshooting
confidential and other held
documents do not print 115
envelope seals when
printing 111
incorrect margins on prints 124
jammed pages are not
reprinted 114
job prints from the wrong
tray 135
job prints on the wrong
paper 135
paper curl 112
paper frequently jams 114
print jobs do not print 117
slow printing 116
tray linking does not work 112
unable to read flash drive 106
printer
basic model 11
fully configured 11
minimum clearances 10
moving 10
selecting a location 10
shipping 92
printer configurations 11
printer display
adjusting the brightness 93
printer hard disk
disposing of 58
encrypting 57
printer hard disk encryption 57
printer hard disk memory
erasing 57
printer information
finding 9
printer is not responding 134
printer menus 16
printer messages
Check tray connection 113
Defective flash detected 109
NonLexmark supply 110
Not enough free space in flash
memory for resources 109
Replace cartridge, printer region
mismatch 109
Scanner maintenance required,
use ADF Kit 110
Unformatted flash detected 109
printer options troubleshooting
internal option is not
detected 107
internal solutions port 108
parallel interface card 108
serial interface card 108
printer ports 12
printer settings
restoring to factory defaults 57
printer software, installing 160
printing
font sample list 34
from a computer 30
from a flash drive 31
menu settings page 18
printing a font sample list 34
printing a menu settings page 18
printing a network setup
page 106
printing forms 30
printing from a computer 30
printing from a flash drive 31
printing held jobs
from a Macintosh computer 33
from Windows 33
Push Button method 60
R
recycling
Lexmark packaging 94
Lexmark products 93
toner cartridges 94
reducing copies 36
repeat print jobs 33
printing from a Macintosh
computer 33
printing from Windows 33
repeating print defects 129
Replace cartridge, printer region
mismatch 109
replacing imaging unit 68
replacing parts
ADF separator roller 86
pick roller 79
separator pad 81
transfer module 88
replacing the ADF input tray 83
replacing the ADF scan pad 84
replacing the ADF separator
roller 86
replacing the imaging kit 72
replacing the pick roller 79
replacing the separator pad 81
replacing the transfer module 88
replacing the waste toner
bottle 76
replacing toner cartridge 67
reserve print jobs
printing from a Macintosh
computer 33
printing from Windows 33
resetting
supply usage counters 110
resetting the fuser page
count 92
resetting the maintenance
counter 92
resetting the supply usage
counters 110
resetting the transfer module
page count 92
restoring factory default
settings 57
RJ11 adapter 48
S
safety information 7, 8
saving paper 36
saving toner 36
Scan Center
setting up 20
Scan to Computer
setting up 56
Index 180
scan troubleshooting
cannot scan from a
computer 142
partial copies of documents or
photos 143
poor copy quality 143
scan job was not successful 143
scanner does not respond 144
scanner unit does not close 144
scanning freezes the
computer 144
scanning takes too long 144
scanner
cleaning 62
Scanner maintenance required,
use ADF Kit 110
scanning
to an FTP server 55
scanning to a computer 56
scanning to a flash drive 55
scanning to an FTP server
using the control panel 55
scheduling a fax 53
selecting a location for the
printer 10
sending a fax
scheduled 53
using the computer 52
using the control panel 52
sending an email 37
separator pad
replacing 81
serial interface card
troubleshooting 108
serial printing
setting up 61
setting hibernate mode 93
setting sleep mode 93
setting the paper size 25
setting the paper type 25
setting the Universal paper
size 25
setting up email function 37
setting up fax
country or regionspecific 48
digital telephone service 46
DSL connection 44
standard telephone line
connection 40
VoIP connection 45
setting up fax function 39
setting up serial printing 61
shipping the printer 92
Shortcut Center
using 20
shortcuts, creating
copy screen 36
FTP address 55
showing icons on the home
screen 19
speaker
default volume 59
spoken passwords
enabling 23
statement of volatility 58
storing print jobs 33
supplies
conserving 93
supplies status
checking 64
supplies, ordering
imaging kit 66
imaging unit 66
toner cartridges 64
waste toner bottle 66
supply usage counters
resetting 110
supported file types 32
supported flash drives 32
T
temperature around the
printer 165
toner cartridge
replacing 67
toner cartridges
ordering 64
recycling 94
toner darkness
adjusting 136
transfer module
ordering 66
replacing 88
trays
installing 159
linking 28
loading 25
unlinking 28
troubleshooting
cannot open Embedded Web
Server 105
FAQ about color printing 136
printer is not responding 134
troubleshooting, color quality
print appears tinted 138
troubleshooting, copy
partial copies of documents or
photos 143
poor copy quality 143
scanner does not respond 144
scanner unit does not close 144
troubleshooting, fax
cannot receive faxes 140
cannot send faxes 140
cannot send or receive
faxes 138
received fax has poor print
quality 141
troubleshooting, print
collated printing does not
work 111
confidential and other held
documents do not print 115
envelope seals when
printing 111
incorrect margins on prints 124
jammed pages are not
reprinted 114
job prints from the wrong
tray 135
job prints on the wrong
paper 135
paper curl 112
paper frequently jams 114
print jobs do not print 117
slow printing 116
tray linking does not work 112
troubleshooting, print quality
blank pages 118
crooked print 128
dark print 119
ghost images appear on
prints 121
gray background 121
horizontal dark lines 122
horizontal white lines 123
jagged or uneven
characters 125
light print 126
mottled print and dots 127
repeating print defects 129
skewed print 128
solid color or black images 130
text or images cut o 131
toner easily rubs o 132
Index 181
uneven print density 132
vertical dark lines or streaks
appear on prints 133
vertical white lines 133
white pages 118
troubleshooting, printer options
internal option is not
detected 107
internal solutions port 108
troubleshooting, scan
cannot scan from a
computer 142
partial copies of documents or
photos 143
poor copy quality 143
scan job was not successful 143
scanner does not respond 144
scanner unit does not close 144
twosided copying 35
U
unable to read flash drive
troubleshooting, print 106
understanding the status of the
power button and indicator
light 15
uneven print density 132
Unformatted flash detected 109
Universal paper size
setting 25
unlinking trays 28
updating firmware
flash file 161
USB cable 12
USB port 12
enabling 106
using
genuine Lexmark parts 64
genuine Lexmark supplies 64
using the ADF
copying 35
using the control panel 14
using the home screen 15
using the keyboard on the
display 24
using the scanner glass
copying 35
V
verify print jobs 33
printing from a Macintosh
computer 33
printing from Windows 33
vertical dark lines or streaks
appear on prints 133
vertical white lines 133
viewing a fax log 53
Voice Guidance
activating 23
speech rate 23
Voice Guidance speech rate
adjusting 23
voice mail
setting up 40
voice over Internet Protocol
(VoIP)
fax setup 45
VoIP adapter 45
volatile memory 58
erasing 57
volatility
statement of 58
W
waste toner bottle
ordering 66
replacing 76
white pages 118
wireless network
WiFi Protected Setup 60
WiFi Protected Setup
wireless network 60
Index 182
143


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