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Lexmark C746 Manual

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C746x and C748x
User's Guide
Important: Click here before using this guide.
October 2014 www.lexmark.com
Machine type(s):
5026
Model(s):
310, 311, 330, 331, 510, 511, 530, 531, 538, 539
Contents
Safety information.......................................................................................5
Overview.....................................................................................................7
Using this guide.........................................................................................................................................7
Finding information about the printer......................................................................................................7
Additional printer setup...............................................................................9
Installing internal options..........................................................................................................................9
Installing hardware options.....................................................................................................................24
Attaching cables......................................................................................................................................26
Setting up the printer software...............................................................................................................27
Networking..............................................................................................................................................28
Verifying printer setup............................................................................................................................34
Using C746x................................................................................................35
Learning about the printer......................................................................................................................35
Loading paper and specialty media.........................................................................................................38
Printing....................................................................................................................................................54
Managing your printer............................................................................................................................60
Using C748x................................................................................................69
Learning about the printer......................................................................................................................69
Setting up and using the home screen applications................................................................................75
Loading paper and specialty media.........................................................................................................78
Printing....................................................................................................................................................95
Managing your printer..........................................................................................................................101
Paper and specialty media guidelines.......................................................109
Using specialty media............................................................................................................................109
Paper guidelines....................................................................................................................................111
Supported paper sizes, types, and weights...........................................................................................115
Understanding the printer menus............................................................118
Menus list..............................................................................................................................................118
Supplies menu.......................................................................................................................................119
Contents 2
Paper menu...........................................................................................................................................121
Reports menu........................................................................................................................................131
Network/Ports menu.............................................................................................................................132
Security menu.......................................................................................................................................145
Settings menu........................................................................................................................................149
Help menu.............................................................................................................................................171
Saving money and the environment.........................................................173
Adjusting the brightness of the printer display.....................................................................................173
Saving paper and toner.........................................................................................................................173
Recycling................................................................................................................................................174
Maintaining the printer............................................................................176
Ordering parts and supplies..................................................................................................................176
Using genuine Lexmark parts and supplies...........................................................................................177
Storing supplies.....................................................................................................................................177
Replacing parts and supplies.................................................................................................................178
Resetting the maintenance counter......................................................................................................183
Cleaning printer parts............................................................................................................................184
Moving the printer................................................................................................................................186
Clearing jams............................................................................................188
Avoiding jams........................................................................................................................................188
Understanding jam numbers and locations..........................................................................................189
200–201 paper jams..............................................................................................................................190
202–203 paper jams..............................................................................................................................195
24x paper jam........................................................................................................................................199
250 paper jam.......................................................................................................................................200
Troubleshooting.......................................................................................201
Solving basic printer problems..............................................................................................................201
Understanding the printer messages....................................................................................................201
Solving printing problems.....................................................................................................................217
Solving home screen application problems...........................................................................................221
Solving option problems........................................................................................................................222
Solving paper feed problems.................................................................................................................224
Solving print quality problems..............................................................................................................226
Contents 3
Solving color quality problems..............................................................................................................238
Embedded Web Server does not open.................................................................................................241
Contacting customer support................................................................................................................241
Notices.....................................................................................................242
Product information..............................................................................................................................242
Edition notice........................................................................................................................................242
Power consumption..............................................................................................................................247
Index........................................................................................................257
Contents 4
Safety information
Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the
product and easily accessible.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of
accessories can be easily overloaded by a laser printer and may result in poor printer performance, property
damage, or potential fire.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a
danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a
lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local
regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:
• Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
• Disconnect all cords and cables from the printer before moving it.
• Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same
time.
Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11) cord provided
with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public
switched telephone network.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
Safety information 5
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the interior or exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables to the printer before
proceeding.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as
the fax feature, power cord, or telephone, during a lightning storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using multiple input options. If you purchased a
multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more
information, see
www.lexmark.com/multifunctionprinters.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray
separately. Keep all other drawers or trays closed until needed.
SAVE THESE INSTRUCTIONS.
Safety information 6
Overview
Using this guide
This User’s Guide provides general and specific information on using the printer models that are listed on the cover
page.
The following chapters contain information applicable to all printer models:
• Additional printer setup
• Paper and specialty media guidelines
• Understanding printer menus
• Saving money and the environment
• Maintaining the printer
• Clearing jams
• Troubleshooting
To find instructions for your printer:
• Use the table of contents.
• Use the Search function or the Find toolbar of your application to search for page content.
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
• Connecting the printer
• Installing the printer software
Setup documentation—The setup documentation came
with the printer and is also available at
http://support.lexmark.com.
Additional setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
• Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network
• Caring for and maintaining the printer
• Troubleshooting and solving problems
User's Guide and Quick Reference Guide—The guides are
available at
http://support.lexmark.com.
Note: These guides are also available in other
languages.
Information on setting up and configuring the accessibility
features of your printer
Lexmark Accessibility Guide—This guide is available at
http://support.lexmark.com.
Overview 7
What are you looking for? Find it here
Help using the printer software Windows or Mac Help—Open a printer software program
or application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
• Help is automatically installed with the printer
software.
• The printer software is located in the printer
program folder or on the desktop, depending on
your operating system.
The latest supplemental information, updates, and customer
support:
• Documentation
• Driver downloads
• Live chat support
• E‑mail support
• Voice support
Lexmark support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation for
your country or region can be found on the support Web
site or on the printed warranty that came with your
printer.
Record the following information (located on the store
receipt and at the back of the printer), and have it ready
when you contact customer support so that they may
serve you faster:
• Machine Type number
• Serial number
• Date purchased
• Store where purchased
Warranty information Warranty information varies by country or region:
• In the U.S.—See the Statement of Limited Warranty
included with this printer, or go to
http://support.lexmark.com.
• In other countries and regions—See the printed
warranty that came with this printer.
Overview 8
Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Available internal options
• Memory cards
– Printer memory
– Flash memory
– Fonts
• Firmware cards
– Bar Code
– IPDS
– PrintCryption
TM
• Printer hard disk
• Lexmark
TM
Internal Solutions Ports (ISP)
– RS‑232‑C Serial ISP
– Parallel 1284‑B ISP
– MarkNet
TM
N8250 802.11 b/g/n Wireless ISP
– MarkNet N8130 10/100 Fiber ISP
– MarkNet N8120 10/100/1000 Ethernet ISP
Note: An external kit is needed to support the ISP.
Accessing the system board
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Additional printer setup 9
Note: This task requires a flathead screwdriver.
1 Remove the system board cover.
a Turn the screws on the cover counterclockwise to loosen them, but do not remove them. Pull the standard tray
to access the two bottom screws.
b Slide the cover slightly up until each screw is in the keyhole.
c Pull the cover to remove it.
2 Locate the appropriate connector on the system board.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity.
Touch something metal on the printer before touching any system board electronic components or connectors.
Additional printer setup 10
1
2
4
3
5
1 Firmware and flash memory card connectors
2 Printer hard disk connector
3 Internal print server connector
4 Memory card connector
5 Dust cover
3 Reattach the system board cover.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity.
Touch something metal on the printer before touching any system board electronic components or connectors.
a Align the keyholes with the screws.
Additional printer setup 11
b Slide the cover down, and then turn each screw clockwise to tighten.
Installing a memory card
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch
something metal on the printer before touching any system board electronic components or connectors.
An optional memory card can be purchased separately and attached to the system board.
1 Access the system board.
For more information, see
“Accessing the system board” on page 9.
Note: This task requires a flathead screwdriver.
2 Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may
cause damage.
Additional printer setup 12
3 Open the memory card connector latches.
4 Align the notch (1) on the memory card with the ridge (2) on the connector.
1
2
Additional printer setup 13
5 Push the memory card straight into the connector until it clicks into place, and then push the latches to firmly attach
the card into the connector.
1
2
2
6 Reattach the system board cover.
Installing a flash memory or firmware card
The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed,
but the connectors are interchangeable.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and
unplug any cables going into the printer.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch
something metal on the printer before touching any system board electronic components or connectors.
Note: This task requires a flathead screwdriver.
1 Access the system board.
For more information, see
“Accessing the system board” on page 9.
2 Unpack the card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the system board.
1
2
Additional printer setup 14
4 Push the card firmly into place.
Warning—Potential Damage: Be careful not to damage the connectors.
Note: The entire length of the connector on the card must touch and be flush against the system board.
5 Reattach the system board cover.
Note: When the printer software and any options are installed, it may be necessary to manually add the options
in the printer driver to make them available for print jobs. For more information, see
“Adding available options
in the print driver” on page 27.
Installing an Internal Solutions Port
The system board supports one optional Lexmark Internal Solutions Port (ISP).
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Additional printer setup 15
Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch
something metal on the printer before touching any system board electronic components or connectors.
1 Access the system board.
For more information, see
“Accessing the system board” on page 9.
Note: This task requires a flathead screwdriver.
2 Unpack the ISP kit.
2
3
4
1
1 ISP solution
2 Screws for the ISP solution
3 Screw for the plastic bracket
4 Plastic bracket
3 Locate the appropriate holes on the system board where the posts of the plastic tee will be aligned.
Note: If an optional printer hard disk is currently installed, then remove it first. For more information, see
“Removing a printer hard disk” on page 23.
Additional printer setup 16
4 Remove the screws, and then remove the metal cover from the ISP opening.
1
2
5 Attach the ISP solution to the system board.
a Align the posts of the plastic tee to the holes on the system board.
b Hold the edges of the ISP and guide it to the opening on the system board cage, and then gently allow it to rest
on the plastic tee.
Additional printer setup 17
c Use the provided screw to attach the plastic bracket to the ISP solution.
6 Connect the ISP solution interface cable into the color‑coded receptacle on the system board.
Additional printer setup 18
7 Firmly connect the ISP solution to the system board cage using the two screws.
8 Reattach the system board cover.
Note: If you have removed an optional printer hard disk while installing the Internal Solutions Port, then
reinstall the printer hard disk first before reattaching the system board cover. For more information, see
“Installing a printer hard disk” on page 19.
Installing a printer hard disk
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch
something metal on the printer before touching any system board electronic components or connectors.
1 Access the system board.
For more information, see
“Accessing the system board” on page 9.
Note: This task requires a flathead screwdriver.
2 Unpack the printer hard disk.
3 Locate the appropriate holes on the system board where the posts of the plastic tee will be aligned.
Additional printer setup 19
Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.
To install a printer hard disk onto the ISP:
a
Using a flathead screwdriver, loosen the screws.
b Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.
c Install the printer hard disk onto the ISP:
1 Hold the edges of the printed circuit board assembly, and then align the standoffs of the printer hard disk
to the holes in the ISP.
2 Press down on the printer hard disk until the standoffs are in place.
Warning—Potential Damage: Do not press on the center of the printer hard disk. Doing so may cause damage to
the hard disk.
d Insert the plug of the printer hard disk interface cable into the receptacle of the ISP.
Note: The plugs and receptacles are color‑coded.
Additional printer setup 20
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