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Step 5
a Remove the toner cartridge, and then remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light can cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Remove any packing material that is left on the imaging unit.
c Firmly shake the imaging unit to redistribute the toner, and then
insert it.
d Insert the toner cartridge.
e Turn o the printer, wait for 10 seconds, and then turn on the
printer.
f Print the document.
Is the print light?
Go to step 6. The problem is
solved.
Step 6
a If the issue happens after installing a new maintenance kit, then
check whether the transfer roller included with the kit is
installed.
Note: If necessary, replace the transfer roller.
b Print the document.
Is the print light?
Go to step 7. The problem is
solved.
Step 7
Check the status of the imaging unit. From the control panel,
navigate to:
Status/Supplies > Supplies
Is the imaging unit near end of life?
Go to step 8. Contact
customer
support.
Step 8
a Replace the imaging unit.
b Print the document.
Is the print light?
Contact
customer
support.
The problem is
solved.
Troubleshooting 167
167


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