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Lexmark B2236 Manual

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B2236 Printer
User's Guide
January 2019 www.lexmark.com
Machine type(s):
1400
Model(s):
438
Contents
Safety information........................................................................................ 4
Conventions.......................................................................................................................................................... 4
Product statements............................................................................................................................................. 4
Learn about the printer................................................................................ 7
Finding information about the printer.............................................................................................................7
Printer configuration............................................................................................................................................9
Using the control panel......................................................................................................................................9
Understanding the status of the power button and indicator light.......................................................10
Set up, install, and configure......................................................................11
Selecting a location for the printer................................................................................................................. 11
Attaching cables.................................................................................................................................................12
Selecting paper...................................................................................................................................................12
Loading paper .................................................................................................................................................... 17
Networking......................................................................................................................................................... 20
Installing and updating software, drivers, and firmware.........................................................................22
Secure the printer.......................................................................................24
Erasing printer memory................................................................................................................................... 24
Restoring factory default settings................................................................................................................. 24
Statement of Volatility...................................................................................................................................... 24
Print.............................................................................................................. 25
Printing from a computer.................................................................................................................................25
Printing from a mobile device........................................................................................................................25
Printing confidential and other held jobs....................................................................................................26
Printing a font sample list................................................................................................................................ 27
Adjusting toner darkness................................................................................................................................ 27
Use printer menus...................................................................................... 28
Menu map........................................................................................................................................................... 28
Device.................................................................................................................................................................. 28
Print....................................................................................................................................................................... 34
Paper.....................................................................................................................................................................38
Contents 2
Network/Ports.....................................................................................................................................................39
Reports..................................................................................................................................................................51
Troubleshooting..................................................................................................................................................51
Printing the Menu Settings Page...................................................................................................................52
Maintain the printer....................................................................................53
Checking the status of parts and supplies................................................................................................. 53
Configuring supply notifications....................................................................................................................53
Viewing reports..................................................................................................................................................53
Ordering parts and supplies...........................................................................................................................53
Replacing parts and supplies.........................................................................................................................55
Cleaning the printer..........................................................................................................................................60
Saving energy and paper................................................................................................................................60
Moving the printer to another location.........................................................................................................61
Shipping the printer..........................................................................................................................................62
Troubleshoot a problem.............................................................................63
The printer is not responding.........................................................................................................................63
Network connection problems...................................................................................................................... 64
Issues with supplies..........................................................................................................................................65
Clearing jams......................................................................................................................................................66
Paper feed problems........................................................................................................................................72
Printing problems.............................................................................................................................................. 75
Contacting customer support........................................................................................................................101
Privacy........................................................................................................ 102
Recycle and dispose................................................................................. 103
Recycling Lexmark products.........................................................................................................................103
Recycling Lexmark packaging......................................................................................................................103
Returning Lexmark cartridges for reuse or recycling.............................................................................103
Notices........................................................................................................104
Index............................................................................................................115
Contents 3
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—MOVING PARTS: Indicates a risk of laceration or abrasion injuries from rotating parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
Safety information 4
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer
o
the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
Safety information 5
CAUTION—MOVING PARTS: To avoid the risk of laceration or abrasion injuries, keep hands away from
moving parts in areas marked with this label. Injuries from moving parts may occur around gears and
other rotating parts.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Safety information 6
Learn about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
• Connecting the printer
• Installing the printer software
See the setup documentation that came with the
printer or go to
http://support.lexmark.com.
More setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
• Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network
• Caring for and maintaining the printer
• Troubleshooting and solving problems
Information Center—Go to
http://infoserve.lexmark.com.
Product videos—Go to
http://infoserve.lexmark.com/idv/.
Help using the printer software Help for Microsoft Windows or Macintosh operating
systems—Open a printer software program or
application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
• Help is automatically installed with the printer
software.
• Depending on the operating system, the
printer software is located in the printer
program folder or on the desktop.
Learn about the printer 7
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
• Documentation
• Driver downloads
• Live chat support
• E‑mail support
• Voice support
Go to
http://support.lexmark.com.
Note: Select your country or region, and then
select your product to view the appropriate
support site.
Support contact information for your country or
region can be found on the website or on the
printed warranty that came with the printer.
Have the following information ready when you
contact customer support:
• Place and date of purchase
• Machine type and serial number
• Safety information
• Regulatory information
• Warranty information
• Environmental information
Warranty information varies by country or region:
• In the U.S.—See the Statement of Limited
Warranty included with the printer, or go to
http://support.lexmark.com.
• In other countries and regions—See the
printed warranty that came with the printer.
Product Information Guide—See the
documentation that came with the printer or go to
http://support.lexmark.com.
Learn about the printer 8
Printer configuration
1 Control panel
2 Power button
3 Manual feeder
4 250‑sheet tray
5 Standard bin
Using the control panel
Control panel part Function
1 Display
• View printer messages and supply status.
• Set up and operate the printer.
2 Indicator light Check the status of the printer.
3 Home button Go to the home screen.
Learn about the printer 9
Control panel part Function
4 Right arrow button
• Scroll through menus or move between screens and menu options.
• Increase the numeric value of a setting.
5 Back button Return to the previous screen.
6 Stop or Cancel button Stop the current job.
7 Menu button Access the printer menus.
8 Select button
• Select a menu option.
• Save the changes in a setting.
9 Left arrow button
• Scroll through menus or move between screens and menu options.
• Decrease the numeric value of a setting.
Understanding the status of the power button and
indicator light
Indicator light Printer status
Solid blue The printer is on or ready.
Blinking blue The printer is processing data.
Blinking red The printer requires user intervention.
O The printer is o or in Sleep mode.
Power button light Printer status
O The printer is o, ready, or processing data.
Solid white The printer is in Sleep mode.
Blinking white The printer is in Hibernate mode.
Learn about the printer 10
Set up, install, and
configure
Selecting a location for the printer
• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a
flat,
sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust
– Away from stray staples and paper clips
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight and humidity extremes
• Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 10 to 32.2°C (50 to 90°F)
Storage temperature -40 to 43.3°C (-40 to 110°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 12 0 m m ( 5 i n . )
2 Rear 260 mm (10 in.)
3 Right side 120 mm (5 in.)
Set up, install, and configure 11
4 Front 550 mm (22 in.)
Note: The minimum space needed in front of the printer is 76 mm (3 in.).
5 Left side 120 mm (5 in.)
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Printer port Function
1 Ethernet port Connect the printer to a network.
2 USB printer port Connect the printer to a computer.
3 Power cord socket Connect the printer to an electrical outlet.
Selecting paper
Paper guidelines
Use the appropriate paper to prevent jams and help ensure trouble‑free printing.
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually
indicated on the paper package.
Set up, install, and configure 12
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
Paper characteristics
The following paper characteristics aect print quality and reliability. Consider these factors before printing on
them.
Weight
The tray can feed paper weights from 60 to 105 g/m
2
(16 to 28 lb) grain long paper. Paper lighter than 60 g/m
2
(16 lb) may not be sti enough to feed properly, and may cause jams.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause
feeding problems.
Smoothness
Paper smoothness directly aects print quality. If paper is too rough, toner cannot fuse to it properly. If paper
is too smooth, it can cause paper feeding or print quality issues. We recommend the use of paper with 50
Sheeld
points.
Moisture content
The amount of moisture in paper aects both print quality and the printer ability to feed the paper correctly.
Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its
performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time several days if the storage or transportation environment is very dierent from the printer
environment. Thick paper may also require a longer conditioning period.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length
of the paper, or grain short, running the width of the paper.
For 60–105 g/m
2
(16–28‑lb) paper, grain long paper is recommended.
Fiber content
Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides
the paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality.
Paper containing fibers such as cotton can negatively aect paper handling.
Set up, install, and configure 13
Unacceptable paper
The following paper types are not recommended for use with the printer:
• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,
carbonless copy paper (CCP), or no carbon required (NCR) paper
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be aected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm
(±0.9 in.), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on these forms.
• Coated papers (erasable bond), synthetic papers, thermal papers
• Rough‑edged, rough or heavily textured surface papers, or curled papers
• Recycled papers that fail EN12281:2002 (European)
• Paper weighing less than 60 g/m
2
(16 lb)
• Multiple‑part forms or documents
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
• Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
• Extend the time several days if the storage or transportation environment is very dierent from the printer
environment. Thick paper may also require a longer conditioning period.
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
• Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.
• Store paper in cartons, on a pallet or shelf, rather than on the floor.
• Store individual packages on a flat surface.
• Do not store anything on top of individual paper packages.
• Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and flat.
Selecting preprinted forms and letterhead
• Use grain long paper.
• Use only forms and letterhead printed using an oset lithographic or engraved printing process.
• Avoid paper with rough or heavily textured surfaces.
• Use inks that are not aected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet
these requirements; latex inks might not.
• Print samples on preprinted forms and letterheads considered for use before buying large quantities. This
action determines whether the ink in the preprinted form or letterhead aects print quality.
• When in doubt, contact your paper supplier.
• When printing on letterhead, load the paper in the proper orientation for your printer. For more information,
see the Paper and Specialty Media Guide.
Set up, install, and configure 14
Supported paper sizes
Notes:
• Paper less than 210 mm (8.3 in.) wide always prints at reduced speed.
• Use the manual feeder when printing on paper less than 105 mm (4.1 in.) wide.
• The minimum paper dimension supported for two‑sided printing is 210 x 279.4 mm (8.3 x 11 in.).
• For two-sided printing on letter‑, legal‑, Oficio‑, or folio‑size paper, make sure that the paper size setting
in the duplex unit is set to Letter.
Paper size 250‑sheet tray Manual feeder Two‑sided printing
A4
210 x 297 mm (8.3 x 11.7 in.)
A5 (short edge feed)
148 x 210 mm (5.8 x 8.3 in.)
X
A5 (long edge feed)
210 x 148 mm (8.3 x 5.8 in.)
X
A6
105 x 148 mm (4.1 x 5.8 in.)
X
JIS B5
182 x 257 mm (7.2 x 10.1 in.)
X
Oficio (Mexico)
215.9 x 340.4 mm (8.5 x 13.4 in.)
Hagaki
100 x 148 mm (3.94 x 5.83 in.)
X
X
Statement
139.7 x 215.9 mm (5.5 x 8.5 in.)
X
Executive
184.2 x 266.7 mm (7.25 x 10.5 in.)
X
Letter
215.9 x 279.4 mm (8.5 x 11 in.)
Legal
215.9 x 355.6 mm (8.5 x 14 in.)
Folio
215.9 x 330.3 mm (8.5 x 13 in.)
Universal
98 x 148 mm (3.9 x 5.8 in.) to
216 x 356 mm (8.5 x 14 in.)
X X
Universal
105 x 148 mm (4.1 x 5.8 in.) to
216 x 356 mm (8.5 x 14 in.)
X
Set up, install, and configure 15
Paper size 250‑sheet tray Manual feeder Two‑sided printing
7 3/4 Envelope (Monarch)
98.4 x 190.5 mm (3.875 x 7.5 in.)
X
X
9 Envelope
98.4 x 225.4 mm (3.875 x 8.9 in.)
X
X
10 Envelope
104.8 x 241.3 mm (4.12 x 9.5 in.)
X
X
DL Envelope
110 x 220 mm (4.33 x 8.66 in.)
X
X
C5 Envelope
162 x 229 mm (6.38 x 9.01 in.)
X
X
B5 Envelope
176 x 250 mm (6.93 x 9.84 in.)
X
X
Other Envelope
98.4 x 162 mm (3.87 x 6.38 in.) to
176 x 250 mm (6.93 x 9.84 in.)
X
X
Supported paper types
Note: Labels, envelopes, and card stock always print at reduced speed.
Paper type 250‑sheet tray Manual feeder Two‑sided printing
Plain paper
Card stock X X
Labels X
X
Bond
Envelope X X
Letterhead
Preprinted
Colored paper
Light
Heavy
Recycled
Set up, install, and configure 16
Supported paper weights
250‑sheet tray Manual feeder Two‑sided printing
60–105 g/m
²
(16–28‑lb bond) 60–200 g/m
²
(16–54‑lb bond) 70–105 g/m
²
(18.7–28‑lb bond)
Loading paper
Setting the paper size and type
1 From the control panel, navigate to:
> Paper > > Tray Configuration > > Paper Size/Type >
2 Select a paper source, and then configure the paper size and type.
Notes:
• For two-sided printing on A4‑size paper, make sure that the paper size setting in the duplex unit is set to
A4.
• For two-sided printing on letter‑, legal‑, Oficio‑, or folio‑size paper, make sure that the paper size setting
in the duplex unit is set to Letter.
Configuring Universal paper settings
1 From the control panel, navigate to:
> Paper > > Media Configuration > > Universal Setup >
2 Select Portrait Width or Portrait Height, and then press .
3 Adjust the settings, and then press .
Loading trays
1 Remove the tray.
Set up, install, and configure 17
2 Adjust the paper guides to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
Set up, install, and configure 18
4 Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly
against the paper.
Notes:
• Load letterhead facedown with the top edge of the sheet toward the front of the tray for one‑sided
printing.
• Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two‑sided
printing.
• Do not slide paper into the tray.
• To avoid paper jams, make sure that the stack height is below the maximum paper
fill
indicator.
5 Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Loading the manual feeder
1 Open the manual feeder.
Set up, install, and configure 19
2 Adjust the guide to match the size of the paper that you are loading.
3 Load a sheet of paper with the printable side faceup.
• Load letterhead with the printable side faceup and the top edge entering the printer first for one‑sided
printing.
• Load letterhead with the printable side facedown and the top edge entering the printer last for two‑sided
printing.
• Load envelope with the flap side down and against the left side of the paper guide.
Warning—Potential Damage: To avoid paper jams, do not force paper into the manual feeder.
Networking
Connecting the printer to a Wi‑Fi network
Using the control panel
1
From the control panel, navigate to:
> Network/Ports > > Wireless > > Setup On Printer Panel >
2 Follow the instructions on the display.
Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial
setup.
Using Lexmark Mobile Assistant
1
Depending on your mobile device, download the Lexmark Mobile Assistant application from either the
Google Play
TM
store or App Store online store.
2 From the control panel, navigate to:
> Network/Ports > > Wireless > > Setup Using Mobile App > > Continue for Printer
ID >
3 From your mobile device, launch the application, and then accept the Terms of Use.
4 Grant permissions.
5 Tap Start Wi-Fi Setup, and then select the printer.
6 Select a Wi-Fi network, and then enter your credentials.
7 Tap Finish Wi-Fi Setup.
Set up, install, and configure 20
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
(WPS)
Before you begin, make sure that:
• The access point (wireless router) is WPS‑
certified
or WPS‑compatible. For more information, see the
documentation that came with your access point.
• A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
Using the Push Button method
1
From the control panel, navigate to:
> Network/Ports > > Wireless >
2 Select Wi‑Fi Protected Setup, and then press .
3 Select Start Push Button Method, and then press .
4 Follow the instructions on the display.
Using the personal identification number (PIN) method
1
From the control panel, navigate to:
> Network/Ports > > Wireless >
2 Select Wi‑Fi Protected Setup > > Start PIN Method > .
3 Copy the eight‑digit WPS PIN.
4 Open a web browser, and then type the IP address of your access point in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
5 Access the WPS settings. For more information, see the documentation that came with your access
point.
6 Enter the eight‑digit PIN, and then save the changes.
Deactivating the Wi‑Fi network
1 From the printer control panel, navigate to:
> Network/Ports > > Network Overview > > Active Adapter > > Standard Networking
>
2 Follow the instructions on the display.
Set up, install, and configure 21
Checking the printer connectivity
1 From the control panel, navigate to:
> Reports > > Network >
2 Select Network Setup Page, and then press .
3 Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Installing and updating software, drivers, and firmware
Installing the printer software
1 Obtain a copy of the software installer package.
• From the software CD that came with your printer.
• Go to http://support.lexmark.com, and then select your printer and operating system.
2 Run the installer, and then follow the instructions on the computer screen.
3 For Macintosh users, add the printer.
Note: Obtain the printer IP address from the home screen.
Updating
firmware
Some applications require a minimum device firmware level to operate correctly.
For more information on updating the device
firmware,
contact your Lexmark representative.
1 From the Embedded Web Server, click Settings > Device > Update Firmware.
2 Browse to locate the required flash file.
3 Apply the changes.
Exporting or importing a
configuration
file
You can export the configuration settings of your printer into a text file, and then import the file to apply the
settings to other printers.
1 Open a web browser, and then type the printer IP address in the address
field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 From the Embedded Web Server, click Export
Configuration
or Import
Configuration
.
3 Follow the instructions on the screen.
Set up, install, and configure 22
4 If the printer supports applications, then do the following:
a Click Apps > select the application > Configure.
b Click Export or Import.
Set up, install, and configure 23
Secure the printer
Erasing printer memory
To erase volatile memory or buered data, turn o the printer.
To er as e no n‑volatile memory or individual settings, device and network settings, security settings, and
embedded solutions, do the following:
1 From the control panel, navigate to:
> Device > > Maintenance > > Out of Service Erase > > Sanitize all information on
nonvolatile memory >
2 Select Yes > .
3 Select either Start initial setup or Leave printer oine, and then press .
Restoring factory default settings
1 From the control panel, navigate to:
> Device > > Restore Factory Defaults > > Restore all settings >
2 Select Yes , and then press .
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory
(RAM) to temporarily buer user data during simple print
jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store operating system, device settings, and network
information.
Erase the content of any installed printer memory in the following circumstances:
• The printer is being decommissioned.
• The printer is being moved to a dierent department or location.
• The printer is being serviced by someone from outside your organization.
• The printer is being removed from your premises for service.
• The printer is being sold to another organization.
Secure the printer 24
Print
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.
Printing from a mobile device
Printing from a mobile device using Lexmark Mobile Print
Lexmark
TM
Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1 Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some third‑party applications may not support the send or share feature. For more information, see
the documentation that came with the application.
2 Select a printer.
3 Print the document.
Printing from a mobile device using Google Cloud Print
Google Cloud Print
TM
is a printing service that allows you to print to any Google Cloud Print‑ready printer.
Before you begin, make sure that:
• The printer is registered to the Google Cloud Print server.
• The Cloud Print plugin is downloaded from the Google Play store and is enabled in the mobile device.
1 From your Android
TM
mobile device, open a document or select a document from your file manager.
2 Tap > Print.
3 Select a printer, and then tap .
Printing from a mobile device using Mopria Print Service
Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It
allows you to print directly to any Mopria‑certified printer.
Print 25
Note: Before printing, make sure that the Mopria Print Service is enabled.
1 From the home screen of your mobile device, launch a compatible application.
2 Tap Print, and then select the printer.
3 Send the print job.
Printing from a mobile device using AirPrint
AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified
printer.
Notes:
• This application is supported only in some Apple devices.
• This application is supported only in some printer models.
1 From the home screen of your mobile device, launch a compatible application.
2 Select an item to print, and then tap the share icon.
3 Tap Print, and then select a printer.
4 Print the document.
Printing confidential and other held jobs
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Print and Hold.
4 Select Use Print and Hold, and then assign a user name.
5 Select the print job type (Confidential, Repeat, Reserve, or Verify).
If the print job is confidential, then enter a four‑digit PIN.
6 Click OK or Print.
7 From the printer home screen, release the print job.
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential > enter the PIN > select the print job > configure the
settings > Print
• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > configure the settings > Print
Print 26
For Macintosh users
1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.
2 From the print options or Copies & Pages menu, choose Job Routing.
3 Select the print job type
(Confidential,
Repeat, Reserve, or Verify).
If the print job is confidential, then assign a user name and a four‑digit PIN.
4 Click OK or Print.
5 From the printer home screen, release the print job.
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential > enter the PIN > select the print job > configure the
settings > Print
• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > configure the settings > Print
Printing a font sample list
1 From the control panel, navigate to:
> Reports > > Print > > Print Fonts
2 Select PCL Fonts or PostScript Fonts, and then press .
Adjusting toner darkness
1 From the control panel, navigate to:
> Print > > Quality > > Toner Darkness
2 Adjust the setting, and then press .
Print 27
Use printer menus
Menu map
Device
• Preferences
•
Notifications
• Power Management
• Information Sent to Lexmark
• Restore Factory Defaults
• Maintenance
• About this Printer
Print
• Layout
• Setup
• Quality
• PDF
• PCL
Paper
• Tray Configuration • Media Configuration
Network/Ports
• Network Overview
• Wireless
• Ethernet
• TCP/IP
• SNMP
• 802.1x
• IPSec
• LPD Configuration
• HTTP/FTP Settings
• USB
• Restrict external network access
• Google Cloud Print
• Wi‑Fi Direct
Reports
• Menu Settings Page
• Device
• Print
• Network
Troubleshooting Print Quality Test Pages
Device
Preferences
Menu item Description
Display Language
[List of languages]
Set the language of the text that appears on the display.
Country/Region
[List of countries]
Identify the country or region where the printer is configured
to operate.
Run Initial Setup
Ye s
No*
Run the setup wizard.
Displayed information
Display Text 1
Display Text 2
Specify the information to appear on the home screen.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 28
Menu item Description
Date and Time
Configure
Current Date and Time
Manually Set Date and Time
Date Format [MM‑DD‑YYYY*]
Time Format [12 hour A.M./P.M.*]
Time Zone [GMT*]
Network Time Protocol
Enable NTP
NTP Server
Configure the printer date and time.
Paper Sizes
U.S.*
Metric
Specify the unit of measurement for paper sizes.
Note: The country or region selected in the initial setup
wizard determines the initial paper size setting.
Screen Timeout
10–300 (60*)
Set the idle time in seconds before the display shows the home
screen, or before the printer logs out a user account
automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Notifications
Menu item Description
Supplies
Show Supply Estimates
Show estimates*
Do not show estimates
Show the estimated supply status information.
Error Prevention
Jam Assist
O
On*
Set the printer to check for jammed paper automatically.
Error Prevention
Auto Continue
Disabled
5–255 (5*)
Let the printer continue processing or printing a job
automatically after clearing certain attendance conditions.
Error Prevention
Auto Reboot
Auto Reboot
Reboot always*
Reboot never
Reboot when idle
Set the printer to restart when an error occurs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 29
Menu item Description
Error Prevention
Auto Reboot
Max Auto Reboots
1–20 (2*)
Set the number of automatic reboots that the printer can
perform.
Error Prevention
Auto Reboot
Auto Reboot Window
1–525600 (720*)
Set the number of seconds before the printer performs an
automatic reboot.
Error Prevention
Auto Reboot
Auto Reboot Counter
Show a read‑only information of the reboot counter.
Error Prevention
Display Short Paper Error
Auto‑clear*
On
Set the printer to show a message when a short paper error
occurs.
Note: Short paper refers to the size of the paper loaded.
Error Prevention
Page Protect
O*
On
Set the printer to process the entire page into the memory
before printing it.
Jam Content Recovery
Jam Recovery
Auto*
O
On
Set the printer to reprint jammed pages.
Note: An asterisk (*) next to a value indicates the factory default setting.
Power Management
Menu item Description
Sleep Mode Profile
Print with Display o
Allow printing with display o*
Display on when printing
Allow printing with the display turned o.
Timeouts
Sleep Mode
1–120 minutes (15*)
Set the idle time before the printer begins operating in Sleep
mode.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 30
Menu item Description
Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days*
1 week
2 weeks
1 month
Set the time before the printer enters Hibernate mode.
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate*
Set the printer to Hibernate mode even when an active
Ethernet connection exists.
Eco-Mode
O*
Energy
Energy/Paper
Paper
Minimize the use of energy, paper, or specialty media.
Note: Setting Eco‑Mode to Energy or Paper may
aect
printer performance, but not print quality.
Note: An asterisk (*) next to a value indicates the factory default setting.
Information Sent to Lexmark
Menu item Description
Supplies and Page Usage
Ye s
No*
More Details
Send supplies and page usage information to Lexmark.
Note: An asterisk (*) next to a value indicates the factory default setting.
Restore Factory Defaults
Menu item Description
Restore Settings
Restore all settings
Restore printer settings
Restore network settings
Restore the printer factory default settings.
Use printer menus 31
Maintenance
Config Menu
Menu item Description
USB Configuration
USB PnP
1*
2
Change the USB driver mode of the printer to improve its
compatibility with a personal computer.
USB Configuration
USB Speed
Full
Auto*
Set the USB port to run at full speed and disable its high‑speed
capabilities.
Tray Configuration
Show Tray Insert Message
O
Only for unknown sizes*
Always
Show a message about the tray status.
Tray Configuration
A5 Loading
Short Edge*
Long Edge
Specify the page orientation when loading A5 paper size.
Tray Configuration
Paper Prompts
Auto*
Manual Paper
Set the paper source that the user fills when a prompt to load
paper appears.
Tray Configuration
Envelope Prompts
Auto*
Manual Envelope
Set the paper source that the user fills when a prompt to load
envelope appears.
Tray Configuration
Action for Prompts
Prompt user*
Continue
Use current
Set the printer to resolve paper- or envelope-related change
prompts.
Reports
Menu Settings Page
Event Log
Event Log Summary
Print reports about printer menu settings, status, and event
logs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 32
Menu item Description
Supply Usage And Counters
Clear Supply Usage History
Reset Black Cartridge Counter
Reset Black Imaging Unit Counter
Clear the supply usage history or reset the counter after
installing new supplies.
Print Configuration
Font Sharpening
0–150(24*)
Set a text point-size value below which the high‑frequency
screens are used when printing font data.
For example, if the value is 24, then all fonts sized 24 points or
less use the high‑frequency screens.
Print Configuration
Print Density
1–5 (3*)
Adjust the toner density when printing documents.
Device Operations
Quiet Mode
On
O*
Set the printer to reduce the amount of noise that it makes
when printing.
Note: Enabling this setting slows down the printer
performance.
Device Operations
Panel Menus
Enable*
Disable
Enable access to the control panel menus.
Device Operations
Clear Custom Status
Erase user‑defined strings for the Default or Alternate custom
messages.
Clear all remotely‑installed messages Erase messages that were remotely installed.
Note: An asterisk (*) next to a value indicates the factory default setting.
Out of Service Erase
Menu item Description
Erase Printer Memory
Printer Memory Last Sanitized
Sanitize all information on nonvolatile memory
Erase all printer and network settings
Clear all settings and applications that are stored in the printer.
About this Printer
Menu item Description
Asset Tag Show the serial number of the printer.
Printer’s Location Identify the printer location. The maximum length is 63 characters.
Contact Personalize the printer name. The maximum length is 63 characters.
Send Logs
Cancel
Send
Send diagnostic information to Lexmark.
Use printer menus 33
Print
Layout
Menu item Description
Sides
1‑sided*
2‑sided
Specify whether to print on one side or two sides of the paper.
Flip Style
Long Edge*
Short Edge
Determine which side of the paper (long edge or short edge) is bound when
performing two‑sided printing.
Note: Depending on the option selected, the printer automatically osets
each printed information of the page to bind the job correctly.
Blank Pages
Print
Do Not Print*
Print blank pages that are included in a print job.
Collate
O [1,1,1,2,2,2]
On [1,2,1,2,1,2]*
Keep the pages of a print job stacked in sequence, particularly when printing
multiple copies of the job.
Separator Sheets
None*
Between Copies
Between Jobs
Between Pages
Insert blank separator sheets when printing.
Separator Sheet Source
Tray [x] (1*)
Specify the paper source for the separator sheet.
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Vertical
Reverse Vertical
Specify the positioning of multiple page images when using Pages per Side.
Note: The positioning depends on the number of page images and their
page orientation.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 34
Menu item Description
Pages per Side Orientation
Auto*
Landscape
Portrait
Specify the orientation of a multiple‑page document when using Pages per
Side.
Pages per Side Border
None*
Solid
Print a border around each page image when using Pages per Side.
Copies
1–9999 (1*)
Specify the number of copies for each print job.
Print Area
Normal*
Whole Page
Set the printable area on a sheet of paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Setup
Menu item Description
Printer Language
PCL Emulation
Set the printer language.
Print All Order
Alphabetical*
Newest First
Oldest First
Specify the order you choose to print all held and confidential jobs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Quality
Menu item Description
Print Resolution
300 dpi
600 dpi*
1200 Image Q
2400 Image Q
Set the resolution for the text and images on the printed output.
Note: Resolution is determined in dots per inch or image quality.
Toner Darkness
Light
Normal*
Dark
Determine the lightness or darkness of text images.
Halftone
Normal*
Detail
Enhance the printed output to have smoother lines with sharper edges.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 35
PDF
Menu item Description
Scale To Fit
No*
Ye s
Scale the page content to fit the selected paper size.
Annotations
Print
Do Not Print*
Specify whether to print annotations in the PDF.
Note: An asterisk (*) next to a value indicates the factory default setting.
PCL
Menu item Description
Font Name
[List of available fonts] (Courier*)
Select a font from the specified font source.
Symbol Set
[List of available symbol set] (10U
PC‑8*)
Specify the symbol set for each font name.
Note: A symbol set is a set of alphabetic and numeric characters,
punctuation, and special symbols. Symbol sets support the
dierent
languages or specific programs such as math symbols for scientific text.
Pitch
0.08–100 (10*)
Specify the pitch for fixed or monospaced fonts.
Note: Pitch refers to the number of
fixed
‑space characters in a horizontal
inch of type.
Orientation
Portrait*
Landscape
Specify the orientation of text and graphics on the page.
Lines per Page
1–255
Specify the number of lines of text for each page printed through the PCL
®
datastream.
Notes:
• This menu item activates vertical escapement that causes the
selected number of requested lines to print between the default
margins of the page.
• 60 is the U.S. factory default setting. 64 is the international factory
default setting.
PCL5 Minimum Line Width
1–30 (2*)
Set the initial minimum stroke width.
Notes:
• Jobs printed in 1200 dpi use the value directly.
• Jobs printed in 4800 CQ use half the value.
PCLXL Minimum Line Width
1–30 (2*)
A4 Width
198 mm*
203 mm
Set the width of the logical page on A4‑size paper.
Note: Logical page is the space on the physical page where data is
printed.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 36
Menu item Description
Auto CR after LF
O*
On
Set the printer to perform a carriage return after a line feed control
command.
Note: Carriage return is a mechanism that commands the printer to move
the position of the cursor to the first position on the same line.
Auto LF after CR
O*
On
Set the printer to perform a line feed after a carriage return control
command.
Print Timeout
O
On* [90]
Set the printer to end a print job after it has been idle for the specified
amount of time in seconds.
Note: An asterisk (*) next to a value indicates the factory default setting.
Image
Menu item Description
Auto Fit
On
O*
Select the best available paper size and orientation setting for an image.
Note: When set to On, this menu item overrides the scaling and orientation
settings for the image.
Invert
O*
On
Invert bitonal monochrome images.
Note: This menu item does not apply to GIF or JPEG image formats.
Scaling
Anchor Top Left
Best Fit*
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Adjust the image to fit the printable area.
Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Orientation
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Specify the orientation of text and graphics on the page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 37
Paper
Tray Configuration
Menu item Description
Default Source
Tray [x] (1*)
Manual Paper
Manual Envelope
Set the paper source for all print jobs.
Paper Size/Type
Tray [x] (1*)
Manual Paper
Manual Envelope
Specify the paper size or paper type loaded in each paper source.
Substitute Size
O
Letter/A4
All Listed*
Set the printer to substitute a specified paper size if the requested size is not
loaded in any paper source.
Notes:
•
O
prompts the user to load the required paper size.
• Letter/A4 prints an A4‑size document on letter when loading letter, and
letter‑size jobs on A4 paper size when loading A4.
• All Listed substitutes Letter/A4.
Note: An asterisk (*) next to a value indicates the factory default setting.
Media Configuration
Universal Setup
Menu item Description
Units of Measure
Inches
Millimeters
Specify the unit of measurement for the universal paper.
Note: Inches is the U.S. factory default setting. Millimeters is the
international factory default setting.
Portrait Width
3.00–14.17 inches (8.50*)
76–360 mm (216*)
Set the portrait width of the universal paper.
Portrait Height
3.00–14.17 inches (14*)
76–360 mm (356*)
Set the portrait height of the universal paper.
Feed Direction
Short Edge*
Long Edge
Set the printer to pick paper from the short edge or long edge
direction.
Note: Long Edge appears only when the longest edge is shorter
than the maximum width supported.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 38
Media Types
Menu item Description
Plain Paper
Card Stock
Recycled
Labels
Bond
Envelope
Letterhead
Preprinted
Colored Paper
Light
Heavy
Specify the texture, weight, and orientation of the paper loaded.
Network/Ports
Network Overview
Menu item Description
Active Adapter
Auto*
Standard Network
Wireless
Specify how a network is connected.
Network Status Show the printer network status and connectivity settings.
Display Network Status on
Printer
O
On*
Show the network status on the display.
Speed, Duplex Show the speed of the currently active network card.
IPv4 Show the IPv4 address.
All IPv6 Addresses Show all IPv6 addresses.
Reset Print Server
Start
Reset all active network connections to the printer.
Note: This setting removes all network
configuration
settings.
Network Job Timeout
O
On* (90 seconds)
Set the time before the printer cancels a network print job.
Banner Page
O*
On
Print a banner page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 39
Menu item Description
Enable Network Connections
Enable*
Disable
Enable or disable all network connections.
Note: An asterisk (*) next to a value indicates the factory default setting.
Wireless
Note: This menu is available only in printers that have a wireless network adapter.
Menu item Description
Setup Using Mobile App Configure the wireless connection using the Lexmark Mobile
Assistant app.
Setup On Printer Panel
Choose Network
Add Wi‑Fi Network
Network Name
Network Mode
Infrastructure*
Ad hoc
Wireless Security Mode
Disabled*
WEP
WPA2/WPA - Personal
WPA2 - Personal
802.1x - Radius
Determine the wireless network that the printer connects to.
Note: This menu item appears as Wireless Connection Setup in the
Embedded Web Server.
Wi‑Fi Protected Setup
Start Push Button Method
Start PIN Method
Establish a wireless network and enable network security.
Notes:
• Start Push-Button Method connects the printer to a wireless
network when buttons on both the printer and the access point
(wireless router) are pressed within a given time.
• Start PIN Method connects the printer to a wireless network
when a PIN on the printer is entered into the wireless settings
of the access point.
Enable Wi‑Fi Direct
On
O*
Set the printer to connect directly to Wi-Fi devices.
Compatibility
802.11b/g/n (2.4GHz)*
Specify the wireless standard for the wireless network.
Use printer menus 40
Menu item Description
Wireless Security Mode
Disabled*
WEP
WPA2/WPA-Personal
WPA2-Personal
802.1x - RADIUS
Set the type of security for connecting the printer to wireless devices.
WEP Authentication Mode
Auto*
Open
Shared
Set the type of Wireless Encryption Protocol (WEP) used by the
printer.
Note: This menu item appears only if Wireless Security Mode is set
to WEP.
Set WEP Key Specify a WEP password for secure wireless connection.
Note: This menu item appears only if Wireless Security Mode is set
to WEP.
WPA2-Personal
AES*
Enable wireless security through WPA2.
Note: This menu item appears only if Wireless Security Mode is set
to WPA2-Personal.
Set Pre‑Shared Key Set the password for secure wireless connection.
Note: This menu item appears only if Wireless Security Mode is set
to WPA2/WPA-Personal or WPA2‑Personal.
WPA2/WPA‑Personal
AES*
Enable wireless security through WPA2/WPA.
Note: This menu item appears only if Wireless Security Mode is set
to WPA2/WPA-Personal.
802.1x Encryption Mode
WPA+
WPA2*
Enable wireless security through 802.1x standard.
Note: This menu item appears only if Wireless Security Mode is set
to 802.1x - Radius.
IPv4
Enable DHCP
On*
O
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to distribute
IP addressing and
configuration
information dynamically to clients.
IPv4
Set Static IP Address
IP Address
Netmask
Gateway
Set the static IP address of your printer.
Use printer menus 41
Menu item Description
IPv6
Enable IPv6
On*
O
Enable DHCPv6
On
O*
Stateless Address
Autoconfiguration
On*
O
DNS Address
Address
Prefix
All IPv6 Addresses
All IPv6 Router Addresses
Enable and configure IPv6 settings in the printer.
Network Address
UAA
LAA
View the network addresses.
PCL Smartswitch
On*
O
Set the printer to switch automatically to PCL emulation when a print
job requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is
o,
then the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
Ethernet
Menu item Description
Network Speed Show the speed of an active network adapter.
IPv4
Enable DHCP
On*
O
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to distribute IP
addressing and
configuration
information to clients in a dynamic manner.
IPv4
Set Static IP Address
IP Address
Netmask
Gateway
Set the static IP address of your printer.
IPv6
Enable IPv6
O
On*
Enable IPv6 in the printer.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 42
Menu item Description
IPv6
Enable DHCPv6
O*
On
Enable DHCPv6 in the printer.
IPv6
Stateless Address
Autoconfiguration
O
On*
Set the network adapter to accept the automatic IPv6 address configuration
entries provided by a router.
IPv6
DNS Address
Specify the DNS server address.
IPv6
Address
Prefix
0–128 (64*)
Specify the address prefix.
IPv6
All IPv6 Addresses
Show all IPv6 addresses.
IPv6
All IPv6 Router Addresses
Show all IPv6 router addresses.
Network Address
UAA
LAA
Show the printer Media Access Control (MAC) addresses: Locally Administered
Address (LAA) and Universally Administered Address (UAA).
Note: You can change the printer LAA manually.
PCL SmartSwitch
O
On*
Set the printer to switch automatically to PCL emulation when a print job
requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Energy Ecient Ethernet
O
On
Auto*
Reduce power consumption when the printer does not receive data from the
Ethernet network.
Note: An asterisk (*) next to a value indicates the factory default setting.
TCP/IP
Note: This menu appears only in network printers or printers attached to print servers.
Use printer menus 43
Menu item Description
Set Hostname Set the current TCP/IP host name.
Allow DHCP/BOOTP to update
NTP server
O
On*
Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Enable Auto IP
O
On*
Assign an IP address automatically.
DNS Address Specify the current Domain Name System (DNS) server address.
Backup DNS Address Specify the backup DNS server addresses.
Backup DNS Address 2
Backup DNS Address 3
Enable DDNS
O
On*
Update the Dynamic DNS settings.
DDNS TTL Specify the current DDNS settings.
Default TTL
DDNS Refresh Time
Enable mDNS
O
On*
Update multicast DNS settings.
WINS Address Specify a server address for Windows Internet Name Service (WINS).
Enable BOOTP
O*
On
Allow the BOOTP to assign a printer IP address.
MTU Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Raw Print Port
1–65535 (9100*)
Specify a raw port number for printers connected on a network.
Outbound Trac Maximum
Speed
O*
100–1000000
Enable the printer maximum transfer rate.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 44
Menu item Description
Enable SSLv2
O*
On
Enable SSL or TLS network security protocols.
Enable SSLv3
O*
On
Enable TLSv1.0
On*
O
Enable TLSv1.1
On*
O
SSL Cipher List
ALL*
[Custom cipher list]
Define a list of supported SSL cipher items.
Note: An asterisk (*) next to a value indicates the factory default setting.
SNMP
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
SNMP Versions 1 and 2c
Enabled
O
On*
Allow SNMP Set
O
On*
Enable PPM MIB
O
On*
SNMP Community
Configure Simple Network Management Protocol (SNMP) versions 1
and 2c to install print drivers and applications.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 45
Menu item Description
SNMP Version 3
Enabled
O
On*
Set Read/Write Credentials
User Name
Password
Set Read‑only Credentials
User Name
Password
Authentication Hash
MD5
SHA1*
Minimum Authentication Level
No Authentication, No Privacy
Authentication, No Privacy
Authentication, Privacy*
Privacy Algorithm
DES
AES‑128*
Configure SNMP version 3 to install and update the printer security.
Note: An asterisk (*) next to a value indicates the factory default setting.
IPSec
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Enable IPSec
O*
On
Enable Internet Protocol Security (IPSec).
Base Configuration
Default*
Compatibility
Secure
Set the IPSec base configuration.
Note: This menu item appears only when Enable IPSec is set to
On.
DH (Die‑Hellman) Group Proposal
modp2048 (14)*
modp3072 (15)
modp4096 (16)
modp6144 (17)
Set the IPSec encryption.
Note: This menu item appears only when Base
Configuration
is set
to Compatibility.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 46
Menu item Description
Proposed Encryption Method
3DES
AES*
Specify the encryption and authentication methods to connect to a
network securely.
Note: These menu items appear only when Base
Configuration
is
set to Compatibility.
Proposed Authentication Method
SHA1
SHA256*
SHA512
IKE SA Lifetime (Hours)
1
2
4
8
24*
Set the amount of time before a new authentication key is generated.
Note: These menu items appear only when Base Configuration is
set to Secure.
IPSec SA Lifetime (Hours)
1
2
4
8*
24
IPSec Device Certificate Specify an IPSec certificate.
Note: This menu item appears only when Enable IPSec is set to
On.
Pre‑Shared Key Authenticated
Connections
Host [x]
Address
Key
Configure the authenticated connections of the printer.
Note: These menu items appear only when Enable IPSec is set to
On.
Certificate Authenticated Connections
Host [x] Address[/subnet]
Address[/subnet]
Note: An asterisk (*) next to a value indicates the factory default setting.
802.1x
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Active
O*
On
Let the printer join networks that require authentication before
allowing access.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 47
LPD Configuration
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
LPD Timeout
0–65535 seconds (90*)
Set the time‑out value to stop the Line Printer Daemon (LPD) server
from waiting indefinitely for hung or invalid print jobs.
LPD Banner Page
O*
On
Print a banner page for all LPD print jobs.
Note: A banner page is the first page of a print job used as a
separator of print jobs and to identify the originator of the print job
request.
LPD Trailer Page
O*
On
Print a trailer page for all LPD print jobs.
Note: A trailer page is the last page of a print job.
LPD Carriage Return Conversion
O*
On
Enable carriage return conversion.
Note: Carriage return is a mechanism that commands the printer to
move the position of the cursor to the first position on the same
line.
Note: An asterisk (*) next to a value indicates the factory default setting.
HTTP/FTP Settings
Note: This menu appears only in network printers or printers attached to print servers.
Menu item Description
Enable HTTP Server
O
On*
Access the Embedded Web Server to monitor and manage the printer.
Enable HTTPS
O
On*
Configure the Hypertext Transfer Protocol Secure (HTTPS) settings.
Force HTTPS Connections
O*
On
Force the printer to use the HTTPS connections.
Enable FTP/TFTP
O
On*
Send files using FTP.
HTTP Default IP Port
1–65535 (80*)
Configure the HTTP and FTP server settings.
HTTPS Device Certificate
FTP Default IP Port
1–65535 (21*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 48
Menu item Description
Timeout for HTTP/FTP
Requests
1–299 (30*)
Specify the amount of time before the server connection stops.
Retries for HTTP/FTP Requests
1–299 (3*)
Set the number of retries to connect to the HTTP/FTP server.
Note: An asterisk (*) next to a value indicates the factory default setting.
USB
Menu item Description
PCL SmartSwitch
O
On*
Set the printer to switch to PCL emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Enable USB Port
Enable*
Disable
Enable the standard USB port.
Note: An asterisk (*) next to a value indicates the factory default setting.
Restrict external network access
Menu item Description
Restrict external network
access
O*
On
Restrict access to network sites.
External network address Specify the network addresses with restricted access.
E‑mail address for notification Specify an e‑mail address to send a notification of logged events.
Ping frequency
1–300 (10*)
Specify the network query interval in seconds.
Note: An asterisk (*) next to a value indicates the factory default setting.
Google Cloud Print
Menu item Description
Registration
Register
Register the printer to the Google Cloud Print server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 49
Menu item Description
Options
Enable Google Cloud Print
O
On*
Print directly from your Google account.
Options
Enable Local Discovery
O
On*
Allow the registered user and other users on the same subnet to
send jobs to the printer locally.
Options
Enable SSL Peer Verification
O
On*
Verify authenticity of the peer certificate to connect to your Google
account.
Options
Always Print As Image
O*
On
Set the printer to process PDF files as an image for faster printing.
Note: An asterisk (*) next to a value indicates the factory default setting.
Wi‑Fi Direct
Note: This menu appears only when a direct Wi‑Fi network is the active network.
Menu item Description
SSID Specify the service set identifier (SSID) of the Wi‑Fi network.
Set Preshared Key Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi
connection.
Show PSK on Setup Page
O
On*
Show the PSK on the Network Setup Page.
Group Owner IP Address Specify the IP address of the group owner.
Auto‑Accept Push Button
Requests
O*
On
Accept requests to connect to the network automatically.
Note: Accepting clients automatically is not secured.
Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus 50
Reports
Menu Settings Page
Menu item Description
Menu Settings Page Print a report that contains the printer menus.
Device
Menu item Description
Device Information Print a report that contains information about the printer.
Device Statistics Print a report about printer usage and supply status.
Profile List Print a list of profiles that are stored in the printer.
Asset Report Print a report that contains the printer serial number and model name.
Print
Menu item Description
Print Fonts
PCL Fonts
Print samples and information about the fonts that are available in each printer
language.
Network
Menu item Description
Network Setup Page Print a page that shows the configured network and wireless settings on the
printer.
Note: This menu item appears only in network printers or printers connected
to print servers.
Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using
Wi‑Fi Direct.
Note: This menu item appears only when Enable Wi‑Fi Direct is set to On.
Troubleshooting
Troubleshooting
Menu item Description
Print Quality Test Pages Print sample pages to identify and correct print quality defects.
Use printer menus 51
Printing the Menu Settings Page
1 From the control panel, navigate to:
> Reports >
2 Select Menu Settings Page, and then press .
Use printer menus 52
Maintain the printer
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Checking the status of parts and supplies
1 From the control panel, navigate to:
> Reports > > Device > > Device Statistics >
2 From the Supply Information section of the pages printed, check the status of parts and supplies.
Configuring supply notifications
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications.
3 From the Supplies menu, click Custom Supply Notifications.
4 Select a notification for each supply item.
5 Apply the changes.
Viewing reports
You can view some reports from the Embedded Web Server. These reports are useful for assessing the status
of the printer, network, and supplies.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Reports, and then click the type of report you want to view.
Ordering parts and supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized
supplies dealers in your area. In other countries or regions, go to
www.lexmark.com or contact the place where
you purchased the printer.
Maintain the printer 53
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party
supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can
also aect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by
the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver
unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended
life may damage your Lexmark printer or its associated components.
Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and
remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine
supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause
damage to your printer. After resetting the supply or part counter, your printer may display an error indicating
the presence of the reset item.
Ordering a toner cartridge
Notes:
• The estimated cartridge yield is based on the ISO/IEC 19752 standard.
• Extremely low print coverage for extended periods of time may negatively aect actual yield.
Return Program toner cartridges
Item United States
and Canada
European
Economic
Area
Asia Pacific Latin America Rest of
Europe,
Middle East,
and Africa
Australia and
New Zealand
Return
Program toner
cartridge
B221000 B222000 B223000 B224000 B225000 B226000
High yield
Return
Program toner
cartridge
B221H00 B222H00 B223H00 B224H00 B225H00 B226H00
Extra high
yield Return
Program toner
cartridge
B221X00 B222X00 B223X00 B224X00 B225X00 B226X00
Regular toner cartridge
Item Worldwide
Extra high yield toner cartridge B220XA0
Maintain the printer 54
Ordering an imaging unit
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner
exhaustion.
Item Part number
Imaging unit B220Z00
Replacing parts and supplies
Replacing the toner cartridge
1 Open the front door.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
2 Remove the imaging unit.
3 Remove the used toner cartridge from the imaging unit.
4 Unpack the new toner cartridge.
Maintain the printer 55
5 Shake the toner cartridge to redistribute the toner.
6 Remove the seal, and then remove the cover.
7 Insert the new toner cartridge into the imaging unit.
8 Insert the imaging unit.
9 Close the door.
Maintain the printer 56
Replacing the imaging unit
1 Open the front door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
2 Remove the used imaging unit.
3 Remove the toner cartridge from the used imaging unit.
4 Unpack the new imaging unit, and then insert the toner cartridge.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may
aect
the quality of
future print jobs.
Maintain the printer 57
5 Insert the new imaging unit.
6 Close the door.
Replacing the duplex unit
1 Remove the used duplex unit.
2 Unpack the new duplex unit.
3 Insert the new duplex unit.
Maintain the printer 58
Replacing the tray
1 Remove the used tray.
2 Unpack the new tray.
3 Insert the new tray.
Resetting the supply usage counters
1 From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu > Supply Usage And Counters
For non-touch-screen printer models, press
to navigate through the settings.
2 Select the supply counter that you want to reset.
Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and
remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine
supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause
damage to your printer. After resetting the supply or part counter, your printer may display an error indicating
the presence of the reset item.
Maintain the printer 59
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Saving energy and paper
Configuring
power save mode settings
Eco‑Mode
1
From the control panel, navigate to:
> Device > > Power Management > > Eco‑Mode >
2 Select a setting.
Sleep mode
1
From the control panel, navigate to:
> Device > > Power Management > > Timeouts > > Sleep Mode >
2 Enter the amount of time that the printer stays idle before it enters Sleep mode.
Maintain the printer 60
Hibernate mode
1
From the control panel, navigate to:
> Device > > Power Management > > Timeouts > > Hibernate Timeout >
2 Select the amount of time before the printer enters Hibernate mode.
Notes:
• Make sure to wake the printer from Hibernate mode before sending a print job.
• To wake the printer from Hibernate mode, press the power button.
• The Embedded Web Server is disabled when the printer is in Hibernate mode.
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate
floor-standing
optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
Maintain the printer 61
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
For shipping instructions, go to http://support.lexmark.com or contact customer support.
Maintain the printer 62
Troubleshoot a problem
The printer is not responding
Action Yes No
Step 1
Check if the power cord is connected to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
The problem is
solved.
Go to step 2.
Step 2
Check if the electrical outlet is turned o by a switch or breaker.
Is the electrical outlet turned o by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 3.
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Step 4
Check if the printer is in Sleep or Hibernate mode.
Is the printer in Sleep or Hibernate mode?
Press the power
button to wake the
printer.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted to the correct ports.
Are the cables inserted to the correct ports?
Go to step 6. Insert the cables to
the correct ports.
Step 6
Install the correct print driver.
Is the printer responding?
The problem is
solved.
Go to step 7.
Step 7
Turn o the printer, wait for about 10 seconds, and then turn on the
printer.
Is the printer responding?
The problem is
solved.
Contact
customer
support.
Troubleshoot a problem 63
Network connection problems
Cannot open Embedded Web Server
Action Yes No
Step 1
Check if the printer is on.
Is the printer on?
Go to step 2. Turn on the printer.
Step 2
Make sure that the printer IP address is correct.
Notes:
• View the IP address on the home screen.
• An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 3. Type the correct
printer IP address in
the address
field.
Step 3
Check if you are using a supported browser:
• Internet Explorer version 11 or later
• Microsoft Edge
• Safari version 6 or later
• Google Chrome
TM
version 32 or later
• Mozilla Firefox version 24 or later
Is your browser supported?
Go to step 4. Install a supported
browser.
Step 4
Check if the network connection is working.
Is the network connection working?
Go to step 5. Contact your
administrator.
Step 5
Make sure that the cable connections to the printer and print server
are secure. For more information, see the documentation that
came with the printer.
Are the cable connections secure?
Go to step 6. Secure the cable
connections.
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Go to step 7. Contact your
administrator.
Troubleshoot a problem 64
Action Yes No
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
The problem is
solved.
Contact
customer
support.
Issues with supplies
Replace cartridge, printer region mismatch
To correct this problem, purchase a cartridge with the correct region that matches the printer region, or
purchase a worldwide cartridge.
• The first number in the message after 42 indicates the region of the printer.
• The second number in the message after 42 indicates the region of the cartridge.
Printer and toner cartridge regions
Region Numeric code
Worldwide or Undefined region 0
North America (United States, Canada) 1
European Economic Area, Western Europe, Nordic countries, Switzerland 2
Asia Pacific 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Australia, New Zealand 6
Invalid region 9
Note: To find the region settings of the printer and toner cartridge, print the print quality test pages.
From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.
Non‑Lexmark supply
The printer has detected a non‑Lexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-
party supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Lexmark printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can
aect
warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
Troubleshoot a problem 65
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, from the control panel, press and hold X and
simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part. For more information, see
“Using genuine Lexmark parts and
supplies” on page 54.
If the printer does not print after pressing and holding X and
simultaneously for 15 seconds, then reset
the supply usage counter.
1 From the control panel, navigate to:
> Device > Maintenance > Config Menu > Supply Usage And Counters
For non-touch-screen printer models, press
to navigate through the settings.
2 Select the part or supply that you want to reset.
3 Read the warning message, and then select Continue.
4 Press and hold X and simultaneously for 15 seconds to clear the message.
Note: If you are unable to reset the supply usage counters, then return the item to the place of
purchase.
Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be
reset and remanufactured. However, the manufacturer’s warranty does not cover any damage caused
by non-genuine supplies or parts. Resetting counters on the supply or part without proper
remanufacturing can cause damage to your printer. After resetting the supply or part counter, your
printer may display an error indicating the presence of the reset item.
Clearing jams
Avoiding jams
Load paper properly
•
Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper
fill
indicator.
Troubleshoot a problem 66
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• For two-sided printing on A4‑size paper, make sure that the paper size setting in the duplex unit is set to
A4.
• For two-sided printing on letter‑, legal‑, Oficio‑, or folio‑size paper, make sure that the paper size setting in
the duplex unit is set to Letter.
• Push the tray firmly into the printer after loading paper.
Use recommended paper
•
Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed
page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Troubleshoot a problem 67
Jam locations
1 Standard bin
2 Front door
3 Manual feeder
4 Tray
5 Rear door
6 Duplex unit
Paper jam in trays
1 Remove the tray.
2 Remove the jammed paper.
Troubleshoot a problem 68
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Paper jam in the front door
1 Open the front door.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
2 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may
aect
the quality of
future print jobs.
Troubleshoot a problem 69
3 Remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
4 Insert the imaging unit.
5 Close the door.
Paper jam in the rear door
1 Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Troubleshoot a problem 70
2 Open the fuser access door.
3 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
4 Close the fuser access door.
5 Close the rear door.
Paper jam in the duplex unit
1 Remove the duplex unit, and then remove the jammed paper.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Note: Make sure that all paper fragments are removed.
2 Insert the duplex unit.
Troubleshoot a problem 71
Paper jam in the standard bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Paper jam in the manual feeder
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Paper feed problems
Envelope seals when printing
Action Yes No
Step 1
a Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the
flaps.
b Send the print job.
Does the envelope seal when printing?
Go to step 2. The problem is
solved.
Troubleshoot a problem 72
Action Yes No
Step 2
a Make sure that paper type is set to Envelope.
From the control panel, navigate to:
> Paper > > Tray
Configuration
> > Paper
Size/Type >
b Send the print job.
Does the envelope seal when printing?
Contact
customer
support.
The problem is
solved.
Collated printing does not work
Action Yes No
Step 1
a From the control panel, navigate to:
> Print > > Layout >
b Select Collate, and then press .
c Set Collate to On, and then press .
d Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 2.
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 3.
Step 3
a Reduce the number of pages to print.
b Print the document.
Are the pages collated correctly?
The problem is
solved.
Contact
customer
support.
Troubleshoot a problem 73
Paper frequently jams
Action Yes No
Step 1
a Remove the tray.
b Check if paper is loaded correctly.
Notes:
• Make sure that the paper guides are positioned correctly.
• Make sure that the stack height is below the maximum
paper
fill
indicator.
• Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Do paper jams occur frequently?
Go to step 2. The problem is
solved.
Step 2
a From the control panel, navigate to:
> Paper > > Tray Configuration > > Paper
Size/Type >
b Set the correct paper size and type.
c Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is
solved.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Contact
customer
support.
The problem is
solved.
Jammed pages are not reprinted
Action Yes No
1 From the control panel, navigate to:
> Device > Notifications > > Jam Content Recovery >
2 From the Jam Recovery menu, select On or Auto, and then press .
Are the jammed pages reprinted?
The problem is
solved.
Contact
customer
support.
Troubleshoot a problem 74
Printing problems
Print jobs do not print
Action Yes No
Step 1
a From the document that you are trying to print, open the Print
dialog, and then check if you selected the correct printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a Check if the printer is on.
b Resolve any error messages that appear on the display.
c Print the document.
Is the document printed?
The problem is
solved.
Go to step 3.
Step 3
a Check if the ports are working, and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 4.
Step 4
a Turn o the printer, wait for about 10 seconds, and then turn it
back on.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 5.
Step 5
a Remove, and then reinstall the printer software.
Note: The printer software is available at
http://support.lexmark.com.
b Print the document.
Is the document printed?
The problem is
solved.
Contact
customer
support.
Troubleshoot a problem 75
Confidential and other held documents do not print
Action Yes No
Step 1
a From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Step 2
The print job may contain a formatting error or invalid data.
• Delete the print job, and then send it again.
• For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
The problem is
solved.
Go to step 3.
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
For Windows users
a Open the Printing Preferences dialog.
b From the Print and Hold section, select Keep duplicate
documents.
c Enter a PIN.
d Resend the print job.
For Macintosh users
a Save and name each job dierently.
b Send the job individually.
Are the documents printed?
The problem is
solved.
Go to step 4.
Step 4
a Delete some held jobs to free up printer memory.
b Resend the print job.
Are the documents printed?
The problem is
solved.
Go to step 5.
Step 5
a Add printer memory.
b Resend the print job.
Are the documents printed?
The problem is
solved.
Contact
customer
support.
Troubleshoot a problem 76
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
a Check if you are printing on the correct paper.
b Print the document.
Is the document printed on the correct paper?
Go to step 2. Load the correct
paper size and paper
type.
Step 2
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel. Navigate to:
> Paper > > Tray
Configuration
> > Paper
Size/Type >
b Make sure that the settings match the paper loaded.
c Print the document.
Is the document printed on the correct paper?
The problem is
solved.
Contact
customer
support.
Slow printing
Action Yes No
Step 1
Make sure that the printer cable is securely connected to the
printer and to the computer, print server, or other network device.
Is the printer printing slow?
Go to step 2. The problem is
solved.
Step 2
a Make sure that the printer is not in Eco‑Mode or Quiet Mode.
• From the control panel, navigate to:
> Device > > Power Management > >
Eco‑Mode
• From the control panel, navigate to:
> Device > > Maintenance > >
Config
Menu
>
> Device Operations > > Quiet Mode
b Print the document.
Is the printer printing slow?
Go to step 3. The problem is
solved.
Troubleshoot a problem 77
Action Yes No
Step 3
a Depending on your operating system, specify the print
resolution from the Printing Preferences or Print dialog.
b Set the resolution to 600 dpi.
c Print the document.
Is the printer printing slow?
Go to step 4. The problem is
solved.
Step 4
a From the control panel, navigate to:
> Print > > Quality > > Print Resolution
b Set the resolution to 600 dpi.
c Print the document.
Is the printer printing slow?
Go to step 5. The problem is
solved.
Step 5
a Depending on your operating system, specify the paper type
and weight settings from the Printing Preferences or Print
dialog.
Notes:
• Make sure that the settings match the paper loaded.
• Heavier paper prints more slowly.
• Paper narrower than letter, A4, and legal may print more
slowly.
b Print the document.
Is the printer printing slow?
Go to step 6. The problem is
solved.
Step 6
a Make sure that the printer settings for Media Texture and Media
Weight match the paper being loaded.
From the control panel, navigate to:
> Paper > > Media Configuration > > Media
Types
Note: Rough paper textures and heavy paper weights may
print more slowly.
b Print the document.
Is the printer printing slow?
Go to step 7. The problem is
solved.
Step 7
Remove held jobs.
Is the printer printing slow?
Go to step 8. The problem is
solved.
Troubleshoot a problem 78
Action Yes No
Step 8
a Make sure that the printer is not overheating.
Notes:
• Allow the printer to cool down after a long print job.
• Observe the recommended ambient temperature for the
printer. For more information, see
“Selecting a location
for the printer” on page 11.
b Print the document.
Is the printer printing slow?
Contact
customer
support.
The problem is
solved.
Print quality is poor
Print quality is poor
Find the image that resembles the print quality problem you are having, and then click the link below it to read
problem-solving steps.
“Blank or white pages” on
page 80
“Dark print” on page 81 “Fine lines are not printed
correctly” on page 83
“Folded or wrinkled paper”
on page 84
“Gray background ” on
page 85
“Horizontal light bands”
on page 95
“Incorrect margins” on
page 87
“Light print” on page 87
Troubleshoot a problem 79
“Mottled print and dots” on
page 89
“Paper curl” on page 90 “Print crooked or skewed”
on page 92
“Repeating defects” on
page 100
“Solid black pages” on
page 92
“Text or images cut o” on
page 93
“Toner easily rubs o” on
page 94
“Vertical dark bands” on
page 97
“Vertical dark lines or
streaks” on page 98
“Vertical dark streaks with
print missing” on
page 99
“Vertical light bands” on
page 96
“Vertical white lines” on
page 96
Blank or white pages
Troubleshoot a problem 80
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the printer printing blank or white pages?
Go to step 2. The problem is
solved.
Step 2
a Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Check the imaging unit for signs of damage.
Note: Make sure that the photoconductor drum contact is not
bent or out of place.
c Firmly shake the imaging unit to redistribute the toner.
d Insert the imaging unit.
e Print the document.
Is the printer printing blank or white pages?
Go to step 3. The problem is
solved.
Step 3
Replace the imaging unit.
Is the printer printing blank or white pages?
Contact
customer
support.
The problem is
solved.
Dark print
Troubleshoot a problem 81
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print dark?
Go to step 2. The problem is
solved.
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Reduce toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Is the print dark?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the print dark?
Go to step 4. The problem is
solved.
Step 4
Check if the paper has texture or rough finishes.
Are you printing on textured or rough paper?
Go to step 5. Go to step 6.
Step 5
a Replace textured paper with plain paper.
b Print the document.
Is the print dark?
Go to step 6. The problem is
solved.
Troubleshoot a problem 82
Action Yes No
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print dark?
Go to step 7. The problem is
solved.
Step 7
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Is the print dark?
Go to step 8. The problem is
solved.
Step 8
a Replace the imaging unit.
b Print the document.
Is the print dark?
Contact
customer
support.
The problem is
solved.
Fine lines are not printed correctly
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Troubleshoot a problem 83
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Are fine lines not printed correctly?
Go to step 2. The problem is
solved.
Step 2
a Increase toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
b Print the document.
Are fine lines not printed correctly?
Contact
customer
support.
The problem is
solved.
Folded or wrinkled paper
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the paper folded or wrinkled?
Go to step 2. The problem is
solved.
Troubleshoot a problem 84
Action Yes No
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper folded or wrinkled?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting from the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the paper folded or wrinkled?
Contact
customer
support.
The problem is
solved.
Gray background
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Turn o the printer, wait for 10 seconds, and then turn on the
printer.
b Decrease toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Does gray background appear on prints?
Go to step 2. The problem is
solved.
Troubleshoot a problem 85
Action Yes No
Step 2
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Does gray background appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting from the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Does gray background appear on prints?
Go to step 4. The problem is
solved.
Step 4
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Does gray background appear on prints?
Go to step 5. The problem is
solved.
Step 5
a Replace the imaging unit.
b Print the document.
Does gray background appear on prints?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 86
Incorrect margins
Action Yes No
Step 1
a Adjust the paper guides to the correct position for the paper
loaded.
b Print the document.
Are the margins correct?
The problem is
solved.
Go to step 2.
Step 2
a Set the paper size.
From the control panel, navigate to:
Settings > Paper > Tray
Configuration
> Paper Size/Type
b Print the document.
Are the margins correct?
The problem is
solved.
Go to step 3.
Step 3
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Note: Make sure that the setting matches the paper loaded.
b Print the document.
Are the margins correct?
The problem is
solved.
Contact
customer
support.
Light print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 87
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print light?
Go to step 2. The problem is
solved.
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Increase toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Is the print light?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the print light?
Go to step 4. The problem is
solved.
Step 4
a Depending on your operating system, specify the print
resolution from the Printing Preferences or Print dialog.
b Set the resolution to 600 dpi.
c Print the document.
Is the print light?
Go to step 5. The problem is
solved.
Troubleshoot a problem 88
Action Yes No
Step 5
a Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light can cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Firmly shake the imaging unit to redistribute the toner.
c Insert the imaging unit.
d Turn o the printer, wait for 10 seconds, and then turn on the
printer.
e Print the document.
Is the print light?
Go to step 6. The problem is
solved.
Step 6
a Check the status of the imaging unit.
From the control panel, navigate to:
Settings > Reports > Device > Device Statistics
b From the Supply Information section of the pages printed,
check the status of the imaging unit.
Is the imaging unit near end of life?
Go to step 7. Contact
customer
support.
Step 7
a Replace the imaging unit.
b Print the document.
Is the print light?
Contact
customer
support.
The problem is
solved.
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 89
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print mottled?
Go to step 2. The problem is
solved.
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 3. Contact
customer
support.
Step 3
a Check the status of the imaging unit.
From the control panel, navigate to:
Settings > Reports > Device > Device Statistics
b From the Supply Information section of the pages printed,
check the status of the imaging unit.
Is the imaging unit near end of life?
Go to step 4. Contact
customer
support.
Step 4
a Replace the imaging unit.
b Print the document.
Is the print mottled?
Contact
customer
support.
The problem is
solved.
Paper curl
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshoot a problem 90
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the paper curled?
Go to step 2. The problem is
solved.
Step 2
a Adjust the guides in the tray to the correct position for the paper
loaded.
b Print the document.
Is the paper curled?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the paper curled?
Go to step 4. The problem is
solved.
Step 4
a Remove paper, flip it over, and then reload paper.
b Print the document.
Is the paper curled?
Go to step 5. The problem is
solved.
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper curled?
Go to step 6. The problem is
solved.
Step 6
a Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b Print the document.
Is the paper curled?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 91
Print crooked or skewed
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Adjust the paper guides in the tray to the correct position for
the paper loaded.
b Print the document.
Is the print crooked or skewed?
Go to step 2. The problem is
solved.
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print crooked or skewed?
Go to step 3. The problem is
solved.
Step 3
a Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b Print the document.
Is the print crooked or skewed?
Contact
customer
support.
The problem is
solved.
Solid black pages
Troubleshoot a problem 92
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Is the printer printing solid black pages?
Go to step 2. The problem is
solved.
Step 2
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Is the printer printing solid black pages?
Go to step 3. The problem is
solved.
Step 3
Check the imaging unit for signs of damage.
Note: Make sure that the photoconductor drum contact is not
bent or out of place.
Is the imaging unit free from damage?
Contact
customer
support.
Go to step 4.
Step 4
a Replace the imaging unit.
b Print the document.
Is the printer printing solid black pages?
Contact
customer
support.
The problem is
solved.
Text or images cut o
Troubleshoot a problem 93
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Are text or images cut o?
Go to step 2. The problem is
solved.
Step 2
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Are text or images cut o?
Go to step 3. The problem is
solved.
Step 3
a Replace the imaging unit.
b Print the document.
Are text or images cut o?
Contact
customer
support.
The problem is
solved.
Toner easily rubs o
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Troubleshoot a problem 94
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Does toner easily rub o?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Does toner easily rub o?
Contact
customer
support.
The problem is
solved.
Horizontal light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do horizontal light bands appear on prints?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 95
Vertical light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical light bands appear on prints?
Contact
customer
support.
The problem is
solved.
Vertical white lines
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical white lines appear on prints?
Go to step 2. The problem is
solved.
Troubleshoot a problem 96
Action Yes No
Step 2
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Do vertical white lines appear on prints?
Contact
customer
support.
The problem is
solved.
Vertical dark bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical dark bands appear on prints?
Go to step 2. The problem is
solved.
Troubleshoot a problem 97
Action Yes No
Step 2
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Do vertical dark bands appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Check if a bright light enters the right side of the printer, and
move the printer if necessary.
b Print the document.
Do vertical dark bands appear on prints?
Contact
customer
support.
The problem is
solved.
Vertical dark lines or streaks
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical dark lines or streaks appear on prints?
Go to step 2. The problem is
solved.
Troubleshoot a problem 98
Action Yes No
Step 2
a Remove, and then reinstall the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light can cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Do vertical dark lines or streaks appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Replace the imaging unit.
b Print the document.
Do vertical dark lines or streaks appear on prints?
Contact
customer
support.
The problem is
solved.
Vertical dark streaks with print missing
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
b Print the document.
Do vertical dark streaks with missing images appear on prints?
Go to step 2. The problem is
solved.
Troubleshoot a problem 99
Action Yes No
Step 2
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical dark streaks with missing images appear on prints?
Contact
customer
support.
The problem is
solved.
Repeating defects
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
Using the Print Quality Test Pages, check if the distance
between the repeating defects is equal to any of the following:
Imaging unit
• 75.30 mm (2.96 in.)
• 44.60 mm (1.76 in.)
Toner cartridge
• 39.30 mm (1.55 in.)
• 28.30 mm (1.11 in.)
Transfer roller
• 44 mm (1.73 in.)
Fuser
• 78.1 mm (3.07 in.)
• 75.4 mm (2.97 in.)
Does the distance between the repeating defects match any of the
measurements?
Go to step 2. Take note of the
distance, and then
contact
customer
support.
Troubleshoot a problem 100
Action Yes No
Step 2
a Replace the imaging unit.
b Print the document.
Do the repeating defects appear?
Contact
customer
support.
The problem is
solved.
Contacting customer support
Before contacting customer support, make sure to have the following information:
• Printer problem
• Error message
• Printer model type and serial number
Go to
http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals,
support documentation, drivers, and other downloads.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
or regions, go to
http://support.lexmark.com.
Troubleshoot a problem 101
Privacy
For information on Lexmark's privacy policy governing the use of this product, go to
www.lexmark.com/privacy.
Privacy 102
Recycle and dispose
Recycling Lexmark products
To return Lexmark products for recycling:
1 Go to www.lexmark.com/recycle.
2 Select the product you want to recycle.
Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be
recycled through your local recycling center.
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are
transported in the most
ecient
and environmentally sensitive manner and that there is less packaging to
dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource
savings. Lexmark also oers recycling of packaging components in some countries or regions. For more
information, go to
www.lexmark.com/recycle, and then choose your country or region. Information on available
packaging recycling programs is included with the information on product recycling.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your
area.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist
in your area.
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles
the box.
Returning Lexmark cartridges for reuse or recycling
The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse
or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or
demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, do the following:
1 Go to www.lexmark.com/recycle.
2 Select the product that you want to recycle.
Recycle and dispose 103
Notices
Product information
Product name:
Lexmark B2236dw printer
Machine type:
1400
Model(s):
438
Edition notice
January 2019
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in later editions. Improvements or changes in the
products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to
make these available in all countries in which it operates. Any reference to a product, program, or service is
not intended to state or imply that only that product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any existing intellectual property right may be
used instead. Evaluation and
verification
of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
For Lexmark technical support, visit
http://support.lexmark.com.
For information on supplies and downloads, visit
www.lexmark.com.
© 2019 Lexmark International, Inc.
All rights reserved.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is
defined
in 48
C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are
used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only
those rights as are granted to all other end users pursuant to the terms and conditions herein.
Notices 104
Trademarks
Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the
United States and/or other countries.
Google Cloud Print and Google Chrome are trademarks of Google Inc. Android is a trademark of Google LLC.
Macintosh, the Mac logo, and Safari are trademarks of Apple Inc. AirPrint and the AirPrint logo are trademarks
of Apple, Inc.
Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service marks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s
designation of a set of printer commands (language) and functions included in its printer products. This printer
is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used
in various application programs, and that the printer emulates the functions corresponding to the commands.
All other trademarks are the property of their respective owners.
Licensing notices
All licensing notices associated with this product can be viewed from the CD:\NOTICES directory of the
installation software CD.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing One-sided: 53; Two-sided: 50
Ready 16
Values are subject to change. See www.lexmark.com for current values.
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the
European Union. We encourage the recycling of our products.
Notices 105
If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your
local sales oce phone number.
India E-Waste notice
This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of
lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in
concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in
Schedule II of the Rules.
Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
authorities for disposal and recycling options.
Static sensitivity notice
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching
a metal surface in an area away from the symbol.
To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper
jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior
areas of the printer even if the symbol is not present.
Notices 106
ENERGY STAR
Any Lexmark product bearing the ENERGY STAR
®
emblem on the product or on a start-up screen is
certified
to
comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped
by Lexmark.
Temperature information
Ambient operating temperature 10 to 32.2°C (50 to 90°F)
Shipping temperature -40 to 43.3°C (-40 to 110°F)
Storage temperature and relative humidity -40 to 43.3°C (-40 to 110°F)
8 to 80% RH
Laser notice
The printer is
certified
in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is
certified
as a Class I laser product conforming to the requirements
of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The laser system and printer are designed so there
is never any human access to laser radiation above a Class I level during normal operation, user maintenance,
or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser
with the following
specifications:
Class: IIIb (3b) AlGaAs
Nominal output power (milliwatts): 15
Wavelength (nanometers): 775–800
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode Description Power consumption
(Watts)
Printing The product is generating hard‑copy output from electronic inputs. 460
Notices 107
Mode Description Power consumption
(Watts)
Copy The product is generating hard‑copy output from hard‑copy original
documents.
N/A
Scan The product is scanning hard‑copy documents. N/A
Ready The product is waiting for a print job. 4.0
Sleep Mode The product is in a high‑level energy‑saving mode. 1.2
Hibernate The product is in a low‑level energy‑saving mode. N/A
O The product is plugged into an electrical outlet, but the power switch is
turned o.
0.1
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Values are subject to change. See
www.lexmark.com for current values.
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a specified period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 15
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
If the A4 print speed is less than or equal to 30 pages per minute, then you can set the timeout only up to 60
minutes. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the
response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but
uses more energy.
Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
Factory default Hibernate Timeout for this product in all countries or regions 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be
modified
between one hour and one month.
O
mode
If this product has an o mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.
Notices 108
Total energy usage
It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.
Regulatory notices for wireless products
This section contains regulatory information that applies only to wireless models.
If in doubt as to whether your model is a wireless model, go to
http://support.lexmark.com.
Modular component notice
Wireless models contain the following modular component:
Lexmark Regulatory Type/Model Number LEX-M08-001; FCC ID:IYLLEXM08001; IC:2376A-LEXM08001
To determine which modular components are installed in your particular product, refer to the labeling on your
actual product.
Exposure to radio frequency radiation
The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other
regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and
any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Industry Canada (Canada)
This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Industrie Canada (Canada)
Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement est
soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférences et (2) il doit accepter
toutes les interférences, y compris les celles qui peuvent entraîner un fonctionnement indésirable.
Federal Communications Commission (FCC) compliance information
statement
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Notices 109
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for radio or television interference caused by using other than
recommended cables or by unauthorized changes or
modifications
to this equipment. Unauthorized changes
or
modifications
could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing
device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach
or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a
violation of FCC regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
Telephone: (859) 232–3000
E-mail: regulatory@lexmark.com
Industry Canada compliance statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Standard ICES-003.
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
Notices 110
日本の VCCI 規定
製品にこのマークが表示されている場合、次の要件を満たしています。
この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この
装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。
取扱説明書に従って正しい取り扱いをしてください。
VCCI-B
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the
approximation and harmonization of the laws of the Member States relating to radio equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative or may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
Compliance is indicated by the CE marking:
EU statement of radio transmitter operational frequency bands and maximum RF power
This radio product transmits in the 2.4GHz (2.412–2.472GHz) band in the EU. The maximum transmitter EIRP
power output, including antenna gain, is ≤ 20dBm.
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,
2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States
relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage
limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances
in electrical and electronic equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative or may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
Notices 111
This product satisfies the Class B limits of EN 55022 and EN55032 and safety requirements of EN 60950‑1 or
EN 62368-1.
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER
PRINTERS
Lexmark International, Inc., Lexington, KY
This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the
country-specific
warranty information that came with your product.
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale,
from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”
Limited warranty
Lexmark warrants that this product:
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts
—Is, during normal use, free from defects in material and workmanship
If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for
repair or replacement (at Lexmark's option).
If this product is a feature or option, this statement applies only when that feature or option is used with the
product for which it was intended. To obtain warranty service, you may be required to present the feature or
option with the product.
If you transfer this product to another user, warranty service under the terms of this statement is available to
that user for the remainder of the warranty period. You should transfer proof of original purchase and this
statement to that user.
Limited warranty service
The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12
months later provided that the warranty period for any supplies and for any maintenance items included with
the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser
Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is
available are substantially consumed when the printer displays a “Life Warning” or “Scheduled Maintenance”
message for such item.
To obtain warranty service you may be required to present proof of original purchase. You may be required to
deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark
designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the
Lexmark designated location.
When warranty service involves the exchange of a product or part, the item replaced becomes the property of
the Remarketer or Lexmark. The replacement may be a new or repaired item.
The replacement item assumes the remaining warranty period of the original product.
Notices 112
Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a
repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal
obligations, restrictions, liens, and encumbrances.
As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the
latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized
products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized
use of genuine Lexmark products will not be impacted.
Before you present this product for warranty service, remove all print cartridges, programs, data, and removable
storage media (unless directed otherwise by Lexmark).
For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area
contact Lexmark on the World Wide Web.
Remote technical support is provided for this product throughout its warranty period. For products no longer
covered by a Lexmark warranty, technical support may not be available or only be available for a fee.
Extent of limited warranty
Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of
prints produced by any product.
Warranty service does not include repair of failures caused by:
—Modification or unauthorized attachments
—Accidents, misuse, abuse or use inconsistent with Lexmark user’s guides, manuals, instructions or guidance
—Unsuitable physical or operating environment
—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
—Operation of a product beyond the limit of its duty cycle
—Use of printing media outside of Lexmark specifications
—Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts
—Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS
OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS
OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW
ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL
APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT
TO CHANGE AT ANY TIME WITHOUT NOTICE.
Limitation of liability
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance
or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover
actual damages up to the limit set forth in the following paragraph.
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the
product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or
damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL
Notices 113
LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER
ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the
possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's
and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers
are intended beneficiaries of this limitation.
Additional rights
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or
limitation of incidental or consequential damages, so the limitations or exclusions contained above may not
apply to you.
This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Notices 114
Index
A
adjusting toner darkness 27
AirPrint
using 26
Android device
printing from 25
attaching cables 12
avoiding paper jams 66
B
blank pages 80
C
cannot open Embedded Web
Server 64
checking the printer
connectivity 22
checking the status
parts and supplies 53
cleaning the printer 60
clearing jam
in the duplex unit 71
in the front door 69
in the manual feeder 72
confidential print jobs
printing from a Macintosh
computer 26
printing from Windows 26
configuring
supply
notifications
53
configuring Universal paper
settings 17
connecting the printer
to a wireless network 20
connecting to a wireless network
using PIN method 21
using Push Button method 21
conserving supplies 61
contacting customer support 101
control panel
using 9
customer support
contacting 101
cut
o
images 93
cut
o
text 93
D
dark print 81
deactivating the Wi‑Fi
network 21
documents, printing
from a computer 25
from a mobile device 25, 26
dots on print 89
duplex unit
replacing 58
setting the paper size 17
E
Eco‑Mode
setting 60
emission notices 105, 109, 110, 111
envelopes
loading 19
environmental settings 60
erasing printer memory 24
Ethernet port 12
exporting a configuration file
using the Embedded Web
Server 22
F
FCC notices 109
finding more information about
the printer 7
fine
lines are not printed
correctly 83
firmware
update 22
folder paper 84
font sample list
printing 27
G
genuine Lexmark parts and
supplies 54
genuine parts and supplies 53
Google Cloud Print
using 25
gray background on prints 85
H
held jobs
printing from a Macintosh
computer 26
printing from Windows 26
Hibernate mode
setting 60
I
identifying jam locations 67
images cut o 93
imaging unit
ordering 55
replacing 57
importing a configuration file
using the Embedded Web
Server 22
incorrect margins 87
indicator light
understanding the status 10
installing the printer software 22
J
jams
avoiding 66
jams, clearing
in the rear door 70
in the standard bin 72
trays 68
L
letterhead
loading 19
selecting 14
Lexmark Mobile Print
using 25
light print 87
loading the manual feeder 19
loading trays 17
locating jam areas 67
M
manual feeder
loading 19
memory
types installed on printer 24
Index 115
menu
802.1x 47
About this Printer 33
Configuration Menu 32
Device 51
Ethernet 42
Google Cloud Print 49
HTTP/FTP Settings 48
Image 37
Information Sent to Lexmark 31
IPSec 46
Layout 34
LPD Configuration 48
Media Types 39
Menu Settings Page 51
Network 51
Network Overview 39
Notifications 29
Out of Service Erase 33
PCL 36
PDF 36
Power Management 30
Preferences 28
Print 51
Quality 35
Restore Factory Defaults 31
Restrict external network
access 49
Setup 35
SNMP 45
TCP/IP 43
Tray Configuration 38
Troubleshooting 51
Universal Setup 38
USB 49
Wireless 40
Wi‑Fi Direct 50
Menu Settings Page
printing 52
missing print 99
mobile device
printing from 25, 26
Mopria Print Service
using 25
mottled print 89
moving the printer 11, 61
N
noise emission levels 105
Non‑Lexmark supply 65
non‑volatile memory 24
erasing 24
notices 105, 106, 107, 108, 109,
110, 111
O
ordering supplies
imaging unit 55
toner cartridge 54
P
paper
letterhead 14
preprinted forms 14
selecting 12
unacceptable 14
paper characteristics 13
paper curl 90
paper guidelines 12
paper jam
in the manual feeder 72
paper jam in the duplex unit 71
paper jam in the front door 69
paper jam in the rear door 70
paper jam in trays 68
paper jam, clearing
in the rear door 70
trays 68
paper jams
avoiding 66
location 67
paper jams, clearing
in the standard bin 72
paper size
setting 17
paper sizes
supported 15
paper type
setting 17
paper types
supported 16
paper weights
supported 17
parts and supplies
checking the status 53
personal identification number
method 21
power button light
understanding the status 10
power cord socket 12
power saver modes
setting 60
preprinted forms
selecting 14
print quality is poor 79
Print Quality Test Pages 51
print quality troubleshooting
blank or white pages 80
crooked print 92
dark print 81
fine lines are not printed
correctly 83
folded or wrinkled paper 84
gray background on prints 85
horizontal light bands 95
light print 87
mottled print and dots 89
paper curl 90
repeating defects 100
skewed print 92
solid black pages 92
text or images cut o 93
toner easily rubs o 94
vertical dark bands 97
vertical dark lines or streaks 98
vertical dark streaks with print
missing 99
vertical light bands 96
vertical white lines 96
print troubleshooting
collated printing does not
work 73
confidential and other held
documents do not print 76
envelope seals when
printing 72
incorrect margins 87
jammed pages are not
reprinted 74
job prints from the wrong
tray 77
job prints on the wrong
paper 77
paper frequently jams 74
print jobs do not print 75
print quality is poor 79
slow printing 77
printer
minimum clearances 11
selecting a location 11
shipping 62
printer configuration 9
printer information
finding 7
Index 116
printer is not responding 63
printer memory
erasing 24
printer menus 28
printer messages
Non‑Lexmark supply 65
Replace cartridge, printer region
mismatch 65
printer parts
cleaning 60
printer ports 12
printer settings
restoring to factory defaults 24
printer software
installing 22
printer status 10
printing
font sample list 27
from a computer 25
from a mobile device 25
from an Android device 25
Menu Settings Page 52
using Google Cloud Print 25
printing a font sample list 27
printing a network setup
page 22
printing confidential and other
held jobs
from a Macintosh computer 26
from Windows 26
printing from a computer 25
Push Button method 21
R
recycling
Lexmark packaging 103
Lexmark products 103
toner cartridges 103
removing paper jam
in the duplex unit 71
in the front door 69
in the manual feeder 72
repeat print jobs
printing from a Macintosh
computer 26
printing from Windows 26
Replace cartridge, printer region
mismatch 65
replacing parts
duplex unit 58
tray 59
replacing supplies
imaging unit 57
toner cartridge 55
reports
viewing 53
reserve print jobs
printing from a Macintosh
computer 26
printing from Windows 26
resetting
supply usage counters 65
resetting the supply usage
counters 59, 65
restoring factory default
settings 24
S
safety information 5, 6
selecting a location for the
printer 11
selecting paper 13
setting the paper size 17
setting the paper type 17
shipping the printer 62
Sleep mode
setting 60
slow printing 77
solid black pages 92
statement of volatility 24
storing paper 14
supplies
conserving 61
supply notifications
configuring 53
supply usage counters
resetting 59, 65
supported paper sizes 15
supported paper types 16
supported paper weights 17
T
text cut o 93
toner cartridge
ordering 54
replacing 55
toner cartridges
recycling 103
toner darkness
adjusting 27
toner easily rubs
o
94
trays
loading 17
replacing 59
troubleshooting
cannot open Embedded Web
Server 64
print quality is poor 79
printer is not responding 63
troubleshooting, print
collated printing does not
work 73
confidential and other held
documents do not print 76
envelope seals when
printing 72
incorrect margins 87
jammed pages are not
reprinted 74
job prints from the wrong
tray 77
job prints on the wrong
paper 77
paper frequently jams 74
print jobs do not print 75
slow printing 77
troubleshooting, print quality
blank or white pages 80
crooked print 92
dark print 81
fine lines are not printed
correctly 83
folded or wrinkled paper 84
gray background on prints 85
horizontal light bands 95
light print 87
mottled print and dots 89
paper curl 90
repeating defects 100
skewed print 92
solid black pages 92
text or images cut o 93
toner easily rubs o 94
vertical dark bands 97
vertical dark lines or streaks 98
vertical dark streaks with print
missing 99
vertical light bands 96
vertical white lines 96
U
Universal paper settings
configuring 17
Index 117
updating firmware
flash file 22
USB printer port 12
using genuine Lexmark parts and
supplies 54
using the control panel 9
V
verify print jobs
printing from a Macintosh
computer 26
printing from Windows 26
vertical dark bands 97
vertical dark lines on prints 98
vertical dark streaks 99
vertical streaks on prints 98
vertical white lines 96
viewing
reports 53
volatile memory 24
erasing 24
volatility
statement of 24
W
white lines 96
white pages 80
wireless network
connecting the printer to 20
Wi‑Fi Protected Setup 21
wireless networking 20
Wi‑Fi network
deactivating 21
Wi‑Fi Protected Setup
wireless network 21
wrinkled paper 84
Index 118
… 107 …


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