Printer is not able to communicate with the computer.................................................................................................144
Problems when copying, scanning, or faxing ....................................................................................................................144
Wrong printer is attached..........................................................................................................................................................144
Updating the printer software.................................................................................................................................................144
Bidirectional communication is not established...............................................................................................................145
Experiencing poor quality or incorrect output..................................................................................................................145
Cannot print from digital camera using PictBridge .........................................................................................................146
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera............................146
Jams and misfeeds troubleshooting..........................................................................................................................147
How to clear and avoid paper jams........................................................................................................................................147
Paper jam in the printer..............................................................................................................................................................147
Paper jam in the paper support...............................................................................................................................................148
Paper or specialty media misfeeds.........................................................................................................................................148
Printer does not feed paper, envelopes, or specialty media.........................................................................................149
Banner paper jams .......................................................................................................................................................................149
Paper continues to jam...............................................................................................................................................................150
Memory card troubleshooting.....................................................................................................................................150
Memory card cannot be inserted............................................................................................................................................150
Nothing happens when memory card is inserted............................................................................................................150
Copy troubleshooting.....................................................................................................................................................151
Copier does not respond ...........................................................................................................................................................151
Scanner unit does not close......................................................................................................................................................151
Poor copy quality..........................................................................................................................................................................151
Partial document or photo copies..........................................................................................................................................152
Scan troubleshooting......................................................................................................................................................153
Scanner does not respond ........................................................................................................................................................153
Scan was not successful .............................................................................................................................................................153
Scanning takes too long or freezes the computer............................................................................................................154
Poor scanned image quality .....................................................................................................................................................154
Partial document or photo scans............................................................................................................................................155
Cannot scan to a computer over a network........................................................................................................................155
Fax troubleshooting.........................................................................................................................................................155
Cannot send or receive a fax.....................................................................................................................................................155
Can send but not receive faxes................................................................................................................................................158
Can receive but not send faxes................................................................................................................................................158
Printer receives a blank fax........................................................................................................................................................160
Received fax has poor print quality........................................................................................................................................160
Caller ID information is not displayed...................................................................................................................................160
Fax Error ...........................................................................................................................................................................................161
Fax Mode Unsupported..............................................................................................................................................................161
Remote Fax Error...........................................................................................................................................................................161
Phone Line Busy............................................................................................................................................................................162
Phone Line Error............................................................................................................................................................................163
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