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Jams and misfeeds troubleshooting
To prevent jams and misfeeds:
Place the All-In-One on a flat, level surface.
Use paper recommended for an inkjet All-In-One.
Do not force the paper into the All-In-One.
Symptom Solution
Paper jam in the paper
support
1 Firmly grasp the paper, and gently pull it out.
2 Press the button to reset the All-In-One.
Paper jam inside the
All-In-One
1 Lift the scanner unit.
2 Snap the scanner support into position to hold up
the scanner unit.
3 Firmly grasp the paper, and gently pull it out.
4 While lifting the scanner unit, press the scanner
support back until it slides into the slot, and close
the scanner unit.
5 Press the button to reset the All-In-One.
Paper or specialty media:
misfeeds or skews
multiple sheets feed or
stick together
Load a smaller amount of paper into the All-In-One.
See “Loading paper into the paper support” on
page 27 for information about:
Maximum loading amounts for each paper type
Paper exit tray capacity
Specific loading instructions for supported
paper and specialty media
Load paper with the print side facing you.
Remove each page as it exits the All-In-One, and let it
dry completely before stacking.
Use only new, unwrinkled paper.
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