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Appendix A - Troubleshooting
103
Problem 2:
Some applications do not run properly when using the Wireless
Router.
Solution 2:
The Wireless Router processes the data passing through it, so it is
not transparent.
For incoming connections, you must use the Virtual Server or Firewall
Rules to specify the PC which will receive the incoming traffic.
You can also use the DMZ function. This should work with almost
every application, but:
It is a security risk, since the firewall is disabled.
Only one (1) PC can use this feature.
Wireless Access
Problem 1:
My PC can't locate the Wireless Access Point.
Solution 1:
Check the following.
Your PC is set to Infrastructure Mode. (Access Points are always
in Infrastructure Mode)
The SSID on your PC and the Wireless Access Point are the
same.
Remember that the SSID is case-sensitive. So, for example
"Workgroup" does NOT match "workgroup".
Both your PC and the Wireless Router must have the same
setting for WEP. The default setting for the Wireless Router is
disabled, so your wireless station should also have WEP dis-
abled.
If WEP is enabled on the Wireless Router, your PC must have
WEP enabled, and the key must match.
If the Wireless Router's Wireless screen is set to Allow Trusted
PCs only, then each of your Wireless stations must have been
designated as "Trusted", or the Wireless station will be blocked.
To see if radio interference is causing a problem, see if connec-
tion is possible when close to the Wireless Router.
Remember that the connection range can be as little as 100 feet
in poor environments.
Problem 2:
Wireless connection speed is very slow.
Solution 2:
The wireless system will connect at the highest possible speed,
depending on the distance and the environment. To obtain the high-
est possible connection speed, you can experiment with the following:
Wireless Router location.
Try adjusting the location and orientation of the Wireless Router.
Wireless Channel
If interference is the problem, changing to another channel may
show a marked improvement.
Radio Interference
Other devices may be causing interference. You can experiment
by switching other devices Off, and see if this helps. Any "noisy"
devices should be shielded or relocated.
RF Shielding
106


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