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Appeler Lenovo
Si vous avez essayé de résoudre le problème vous-même et avez toujours besoin d'aide, appelez le Centre
de support client Lenovo.
Avant de prendre contact avec Lenovo
Préparez les éléments suivants avant de contacter Lenovo :
1. Enregistrez les symptômes et les caractéristiques de l'incident :
Quelle est la nature de l'incident ? Est-il continuel ou ponctuel ?
Tout message d'erreur ou code d'erreur ?
Quel système d'exploitation utilisez-vous ? Quelle version ?
Quelles applications étaient en cours de fonctionnement au moment de l'incident ?
Pouvez-vous reproduire l'incident ? Si oui, comment ?
2. Enregistrez les informations système :
Nom du produit
Type de machine et numéro de série
L'image suivante montre l'emplacement de l'étiquette indiquant le type de machine et le numéro de
série de votre ordinateur.
Centre de support client Lenovo
Pendant la période de garantie, vous pouvez appelez le Centre de support client Lenovo pour obtenir de
l'aide.
Numéros de téléphone
Pour obtenir une liste des numéros de téléphone du support Lenovo pour votre pays ou votre région, visitez
le site suivant :
https://pcsupport.lenovo.com/supportphonelist
Chapitre 8.Aide et assistance 47
53


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