Under Customer Carry-In or Mail-In Service, your product will be
repaired or exchanged at a designated service center, with delivery or
shipping arranged by you. You are responsible to deliver or mail, as your
Service Provider specifies, (prepaid by you unless specified otherwise) the
product, suitably packaged to a designated location. After the product has
been repaired or exchanged, it will be made available for your collection.
Failure to collect the product may result in your Service Provider
disposing of the product as it sees fit. For Mail-in Service, the product will
be returned to you at Lenovo’s expense, unless your Service Provider
specifies otherwise.
5. Product Exchange Service
Under Product Exchange Service, Lenovo will ship a replacement product
to your location. You are responsible for its installation and verification of
its operation. The replacement product becomes your property in exchange
for the failed product, which becomes the property of Lenovo. You must
pack the failed product in the shipping carton used to ship the
replacement product and return it to Lenovo. Transportation charges, both
ways, are paid by Lenovo. Failure to use the carton in which the
replacement product was received may result in your responsibility for
damage to the failed product during shipment. You may be charged for
the replacement product if Lenovo does not receive the failed product
within thirty (30) days of your receipt of the replacement product.
Appendix A. Warranty information 61
