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Avant de prendre contact avec Lenovo
Préparez les éléments suivants avant de contacter Lenovo :
1. Enregistrez les symptômes et les caractéristiques de l'incident :
Quelle est la nature de l'incident ? Est-il continuel ou ponctuel ?
Tout message d'erreur ou code d'erreur ?
Quel système d'exploitation utilisez-vous ? Quelle version ?
Quelles applications étaient en cours de fonctionnement au moment de l'incident ?
Pouvez-vous reproduire l'incident ? Si oui, comment ?
2. Enregistrez les informations système :
Nom du produit
Type de machine et numéro de série
L'image suivante montre l'emplacement de l'étiquette indiquant le type de machine et le numéro de
série de votre ordinateur.
Centre de support client Lenovo
Pendant la période de garantie, vous pouvez appelez le Centre de support client Lenovo pour obtenir de
l'aide.
Numéros de téléphone
Pour obtenir la liste des numéros de téléphone du support Lenovo pour votre pays ou votre région, accédez
à https://pcsupport.lenovo.com/supportphonelist.
Remarque : Les numéros de téléphone sont susceptibles d'être modifiés sans préavis. Si le numéro relatif
à votre pays ou votre région n'est pas indiqué, prenez contact avec votre revendeur ou partenaire
commercial Lenovo.
52 X1 Carbon Gen 9 et X1 Yoga Gen 6 Guide d’utilisation
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