Manual Lenovo Thinkpad X1 Carbon - 4th Gen (page 49 of 110) (English)

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When prompted to enter a hard disk password, press F1 to switch between the master hard disk password

and user hard disk password .

Note: The hard disk password is not available in the following situations:

• A Trusted Computing Group (TCG) Opal-compliant storage drive and a TCG Opal management software

program are installed in the computer, and the TCG Opal management software program is activated.

• An eDrive storage drive is installed in the computer preinstalled with the Windows 10 operating system.

Set, change, and remove a password

Before you start, print these instructions.

1. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

2. Select Security ➙ Password by using the arrow keys.

3. Select the password type. Then, follow the on-screen instructions to set, change, or remove a

password.

You should record all your passwords and store them in a safe place. If you forget any of your passwords,

any potential repair actions required are not covered under warranty.

What to do if you forget your power-on password

If you forget your power-on password, do the following to remove the power-on password:

• If you have set a supervisor password or a system management password and remember it:

1. Restart the computer. When the logo screen is displayed, immediately press F1.

2. Type the supervisor password or the system management password to enter the UEFI BIOS menu.

3. Select Security ➙ Password ➙ Power-On Password by using the arrow keys.

4. Type the current supervisor password or the system management password in the Enter Current

Password field. Then, leave the Enter New Password field blank, and press Enter twice.

5. In the Changes have been saved window, press Enter.

6. Press F10 to save changes and exit the UEFI BIOS menu.

• If you have not set a supervisor password or a system management password, contact a Lenovo

authorized service provider to have the power-on password removed.

What to do if you forget your hard disk password

If you forget your user hard disk password or both user and master hard disk passwords, Lenovo cannot

reset your passwords or recover data from the storage drive. You can contact a Lenovo authorized service

provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is

a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase a new storage drive to

replace the old one by yourself. To check whether the storage drive is a CRU and the relevant replacement

procedure, see Chapter 7 “CRU replacement” on page 53.

What to do if you forget your supervisor password

If you forget your supervisor password, there is no service procedure to remove the password. You have to

contact a Lenovo authorized service provider to have the system board replaced. A fee will be charged for

parts and service.

What to do if you forget your system management password

If you forget your system management password, do the following to remove the system management

password:

Chapter 5. Secure your computer and information 43

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Lenovo Thinkpad X1 Carbon - 4th Gen Manual

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