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Lenovo telefonisch kontaktieren
Wenn Sie versucht haben, das Problem selbst zu beheben, und weiterhin Hilfe benötigen, können Sie die
Lenovo Kundendienstzentrale anrufen.
Bevor Sie Lenovo kontaktieren
Bereiten Sie Folgendes vor, bevor Sie sich an Lenovo wenden:
1. Notieren Sie sich Fehlersymptome und weitere Einzelheiten:
Wie äußert sich der Fehler? Tritt der Fehler fortlaufend oder gelegentlich auf?
Gibt es eine Fehlermeldung oder einen Fehlercode?
Welches Betriebssystem verwenden Sie? Welche Version?
Welche Anwendungen wurden ausgeführt, als der Fehler auftrat?
Kann der Fehler reproduziert werden? Falls ja, wie?
2. Notieren Sie Informationen zum System:
Produktname
Computertyp und Seriennummer
Auf der folgenden Abbildung sehen Sie, wo Sie die Informationen zu Maschinentyp und
Seriennummer Ihres Computers finden.
Lenovo Kundendienstzentrale
Während des Garantiezeitraums können Sie die Lenovo Kundendienstzentrale anrufen, um Hilfe zu erhalten.
Telefonnummern
Unter der folgenden Adresse finden Sie eine Liste der Telefonnummern für den Lenovo Support in Ihrem
Land:
https://pcsupport.lenovo.com/supportphonelist
Kapitel 8. Hilfe und Unterstützung 73
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