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1. Symptomen en bijzonderheden van problemen vastleggen:
Wat voor soort probleem is het? Doorlopend of incidenteel?
Een foutmelding of foutcode?
Welk besturingssysteem gebruikt u? En welke versie?
Welke programma's waren actief op het moment dat het probleem optrad?
Kan de fout worden gereproduceerd? Zo ja: hoe?
2. Systeeminformatie vastleggen:
Productnaam
Machinetype en serienummer
In de volgende afbeelding ziet u de locatie van de informatie over het machinetype en het
serienummer van uw computer.
Opmerking: Mogelijk ziet uw computer er anders uit dan op de volgende afbeelding. Dit hangt af van
het model.
Klantsupportcentrum van Lenovo
Tijdens de garantieperiode kunt u het Klantsupportcentrum van Lenovo bellen voor hulp.
Telefoonnummers
Voor een lijst van telefoonnummers van Lenovo support in uw land of regio, gaat u naar https://
pcsupport.lenovo.com/supportphonelist voor de meest recente telefoonnummers.
Opmerking: Telefoonnummers kunnen zonder voorafgaande kennisgeving worden gewijzigd. Als het
nummer voor uw land of regio ontbreekt, neemt u contact op met uw Lenovo-wederverkoper of met uw
Lenovo-vertegenwoordiger.
De services zijn tijdens de garantieperiode beschikbaar
Probleembepaling: Speciaal opgeleid personeel staat tot uw beschikking om u te helpen vast te stellen of
er sprake is van een hardwareprobleem en zo ja, wat er gedaan moet worden.
60 P15 Gen 2/T15g Gen 2/P17 Gen 2 Gebruikershandleiding
66


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