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Ces services sont disponibles pendant la période de garantie
Identification des incidents - Un personnel qualifié est à votre service pour vous aider à déterminer s'il
s'agit d'un incident matériel et à choisir l'action nécessaire pour y remédier.
Réparation matérielle - S'il s'avère que l'incident provient d'un matériel Lenovo sous garantie, un
personnel de maintenance qualifié est disponible pour assurer le niveau de service adéquat.
Gestion de modifications techniques - Occasionnellement, il peut arriver que des modifications
postérieures à la vente d'un produit soient nécessaires. Lenovo ou votre revendeur, s'il est agréé par
Lenovo, effectuera les modifications techniques (EC) applicables à votre matériel.
Services non couverts
Remplacement ou utilisation de pièces non fabriquées pour ou par Lenovo, ou pièces non garanties par
Lenovo
Identification des incidents d'origine logicielle
Configuration de l'UEFI BIOS dans le cadre d'une installation ou d'une mise à jour
Changements, modifications ou mises à niveau des pilotes de périphérique
Installation et maintenance de systèmes d'exploitation de réseau (NOS)
Installation et maintenance des programmes
Pour plus d'informations sur les dispositions relatives à la garantie Lenovo pour votre matériel Lenovo,
accédez à :
https://www.lenovo.com/warranty/llw_02
https://pcsupport.lenovo.com/warrantylookup
Acheter des services supplémentaires
Pendant et après la période de garantie, vous pouvez acheter des services supplémentaires auprès de
Lenovo à l'adresse https://pcsupport.lenovo.com/warrantyupgrade.
Les noms et la disponibilité des services varient selon les pays.
Chapitre 7.Aide et assistance 59
65


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