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Chapter10.Gettingsupport
ThischapterprovidesinformationaboutgettinghelpandsupportfromLenovo.
BeforeyoucontactLenovo
Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror
codes,runningdiagnosticprograms,orbyconsultingtheLenovoSupportWebsite.
Registeringyourcomputer
RegisteryourcomputerwithLenovo.Formoreinformation,see“Registeringyourcomputer”onpage15.
Downloadingsystemupdates
Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.
Todownloadupdatedsoftware,gotothefollowingWebsiteandfollowtheinstructionsonthescreen:
http://www.lenovo.com/support
Recordinginformation
BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.
Recordingproblemsymptomsanddetails
Collecttheanswerstothefollowingquestionsbeforeyoucallforhelp.Then,youareabletogethelp
asquicklyaspossible.
Whatistheproblem?Isitcontinuousorintermittent?
Isthereanerrormessage?Whatistheerrorcode,ifany?
Whatoperatingsystemareyouusing?Whichversion?
Whichsoftwareapplicationswererunningatthetimeoftheproblem?
Cantheproblembereproduced?Ifso,how?
Recordingsysteminformation
Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.
WhatisthenameofyourLenovoproduct?
Whatisthemachinetype?
Whatistheserialnumber?
Gettinghelpandservice
Ifyouneedhelp,service,technicalassistance,ormoreinformationaboutLenovoproducts,youwillfinda
widevarietyofsourcesavailablefromLenovotoassistyou.
Informationaboutyourcomputerandpreinstalledsoftware,ifany,isavailableinthedocumentationthat
comeswithyourcomputerorontheLenovoSupportWebsiteathttp://www.lenovo.com/support.The
documentationincludesprintedbooks,onlinebooks,readmefiles,andhelpfiles.
©CopyrightLenovo2017
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