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Usingsystemmanagement..........68
Settingmanagementfeatures.......69
Chapter7.Preventingproblems...71
Generaltipsforpreventingproblems......71
Makingsuredevicedriversareup-to-date....72
Takingcareofyourcomputer.........73
Cleaningthecoverofyourcomputer....74
Chapter8.Troubleshootingcomputer
problems...............77
Diagnosingproblems............77
Troubleshooting..............77
Computerstopsresponding.......77
Spillsonthekeyboard..........78
Errormessages............78
Errorswithoutmessages.........80
Beeperrors..............81
Memorymoduleproblems........81
Networkingproblems..........81
Problemswiththekeyboardandotherpointing
devices................83
Problemswiththedisplayandmultimedia
devices................84
Fingerprintreaderproblems........88
Batteryandpowerproblems.......89
Problemswithdrivesandotherstorage
devices................91
Asoftwareproblem...........91
Problemswithportsandconnectors....92
Chapter9.Recoveryoverview....93
RecoveryoverviewfortheWindows7operating
system..................93
Creatingandusingrecoverymedia.....93
Performingbackupandrecoveryoperations.94
UsingtheRescueandRecoveryworkspace.95
Creatingandusingarescuemedium....96
Reinstallingpreinstalledprogramsanddevice
drivers................96
Solvingrecoveryproblems........97
RecoveryoverviewfortheWindows10operating
system..................98
Resettingyourcomputer.........98
Usingadvancedstartupoptions......98
RecoveringyouroperatingsystemifWindows
10failstostart.............98
CreatingandusingarecoveryUSBdrive..99
Chapter10.Replacingdevices...101
Staticelectricityprevention..........101
Disablingthebuilt-inbattery.........101
Replacingthebasecoverassembly......102
Replacingthekeyboard...........104
ReplacingtheM.2solid-statedrive......109
Replacingamemorymodule.........111
Replacingthecoin-cellbattery........112
Replacingthespeakerassembly.......114
Chapter11.Gettingsupport....117
BeforeyoucontactLenovo..........117
Gettinghelpandservice...........117
Usingdiagnosticprograms........118
LenovoSupportWebsite.........118
CallingLenovo.............118
Purchasingadditionalservices........119
AppendixA.Regulatory
Information.............121
LocatingtheUltraConnect™wirelessantennas..121
Wirelessrelatedinformation.........122
Wireless-radiocomplianceinformation...123
Locatingwirelessregulatorynotices....124
Certificationrelatedinformation........124
Exportclassificationnotice..........124
Electronicemissionnotices..........124
FederalCommunicationsCommission
DeclarationofConformity........124
IndustryCanadaClassBemissioncompliance
statement...............125
EuropeanUnion-Compliancetothe
ElectromagneticCompatibility(EMC)Directive
orRadioEquipmentDirective.......125
GermanClassBcompliancestatement...125
KoreaClassBcompliancestatement....126
JapanVCCIClassBcompliancestatement..126
Japannoticeforacpowercord......126
Japancompliancestatementforproducts
whichconnecttothepowermainswith
ratedcurrentlessthanorequalto20Aper
phase................126
Lenovoproductserviceinformationfor
Taiwan................126
Eurasiancompliancemark..........127
Brazilaudionotice.............127
AppendixB.WEEEandrecycling
statements.............129
ImportantWEEEinformation.........129
RecyclinginformationforChina........129
RecyclinginformationforJapan........130
RecyclinginformationforBrazil........130
BatteryrecyclinginformationforTaiwan.....131
BatteryrecyclinginformationfortheEuropean
Union..................131
iiThinkPad13UserGuide
4


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