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Hulpenservice
Alsuhulp,serviceoftechnischeassistentienodighebt,ofgewoonmeerwiltwetenoverLenovo-producten,
staanulegioinformatiebronnenvanLenovoterbeschikking.Inditgedeelteleestuwaaruterechtkuntvoor
meerinformatieoverLenovoenonzeproducten,watumoetdoenalserproblemenmetdecomputerzijnen
wieukuntbellenalseronderhoudofservicemoetwordenuitgevoerd.
InformatieoveruwLenovo-computerenoverdeeventueelvoorafgeïnstalleerdesoftwarevindtuinde
documentatiediebijdecomputerwordtgeleverd.Hetgaatdaarbijomgedrukteboeken,elektronische
boeken,readme-bestandenenHelp-bestanden.BovendieniserinformatieoverLenovo-producten
beschikbaaropinternet.
DeMicrosoftServicepackszijndenieuwstesoftwarebronvoorproductupdatesvoorWindows.Ukuntdeze
Servicepacksdownloadenviainternet(mogelijkwordenhierverbindingskostenvoorinrekeninggebracht)of
installerenviaeenschijf.Gavoormeerinformatieenlinksnaarhttp://www.microsoft.com.Lenovobiedt
technischeondersteuningbijdeinstallatievan,envragenover,ServicePacksvooruwLenovo-producten
waaropMicrosoftWindowsvoorafisgeïnstalleerd.Neemvoormeerinformatiecontactopmethet
Klantsupportcentrum.
Diagnoseprogramma'sgebruiken
Veelcomputerproblemenkuntuzelf,zonderprofessionelehulp,oplossen.Alsueenprobleemondervindt
metdecomputer,kuntuhetbesteeersthetgedeelteoverprobleemoplossingindedocumentatievande
computerdoornemen.Alsuvermoedtdathetprobleemsoftwarematigis,raadpleegtudedocumentatie,
leesmij-bestandenenHelp-informatiesystemendiemethetbesturingssysteemofhetsoftwareprogramma
zijnmeegeleverd.
BijThinkPad-notebookcomputerswordteengroepdiagnoseprogramma'sgeleverdwaarmeedeoorzaakvan
hardwareproblemenkanwordenopgespoord.Raadpleeg“Deoorzaakvaneenprobleemopsporen”op
pagina83voorinstructiesvoorhetgebruikvandediagnoseprogramma´s.
Uitdeinformatievoorprobleemoplossingofdeberichtenvandediagnoseprogramma'skanblijkendat
uaanvullendeofbijgewerktestuurprogramma'sofanderesoftwarenodighebt.Ukuntdenieuwste
technischeinformatievindenendenieuwsteapparaatstuurprogramma´senupdatesdownloadenvande
Lenovo-websiteophttp://www.lenovo.com/support.
WebsiteLenovoSupport
EristechnischeondersteuningsinformatiebeschikbaarviadeLenovoSupport-websiteop:
http://www.lenovo.com/support
Dezewebsitewordtbijgewerktmetdenieuwsteondersteuningsinformatie,bijvoorbeeldoverdevolgende
onderwerpen:
Stuurprogramma'sensoftware
Diagnoseprogramma's
Product-enservicegarantie
Product-enonderdelendetails
Gebruikershandleidingenenhandboeken
Help-informatieenveelgesteldevragen
134Handboekvoordegebruiker
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