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Lenovo Mindtree SecureMind Surveillance Manager Version 1.7.x Manual

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SecureMind Surveillance Manager
Version 1.7.x
User Guide
Contents
SecureMind Surveillance Manager
Page 2
Contents
Preface ...................................................................................................................................... 4
Chapter 1: Overview .............................................................................................................. 5
1.1 Features .......................................................................................................................................... 5
1.2 Types of Users ................................................................................................................................. 6
1.3 Camera Icons ................................................................................................................................... 6
Chapter 2: Installing the Application ..................................................................................... 7
2.1 System Requirements ....................................................................................................................... 7
2.2 Installing SecureMind Surveillance Manager Application ....................................................................... 8
2.3 Upgrading SecureMind Surveillance Manager Application .................................................................... 13
Chapter 3: Setting up the Application ................................................................................. 16
3.1 Application Licensing....................................................................................................................... 16
3.2 Enabling Security ............................................................................................................................ 20
3.3 Disabling the Security ..................................................................................................................... 23
3.4 Configuring the Storage Location ..................................................................................................... 24
Chapter 4: Configuring the Application ............................................................................... 26
4.1 Adding Cameras ............................................................................................................................. 26
4.2 Configuring Remote Viewing ............................................................................................................ 34
4.3 Configuring Alert Settings ................................................................................................................ 37
4.4 Choosing Languages ....................................................................................................................... 46
4.5 Modifying the Storage Settings ........................................................................................................ 48
4.6 Configuring Schedule Recording ....................................................................................................... 49
4.7 Configuring Local Device Display ...................................................................................................... 53
4.8 Editing Camera Settings .................................................................................................................. 56
Chapter 5: Working with Live View ..................................................................................... 66
5.1 Adding Camera to Live View ............................................................................................................ 66
5.2 Viewing Videos in Full Screen .......................................................................................................... 68
5.3 Deleting Camera from Live View ...................................................................................................... 69
5.4 Setting Output Status Manually ........................................................................................................ 70
5.5 Controlling a Camera ...................................................................................................................... 70
Contents
SecureMind Surveillance Manager
Page 3
Chapter 6: Working with Playback ...................................................................................... 77
6.1 Viewing Videos Using List View ........................................................................................................ 77
6.2 Exporting Video in List View ............................................................................................................ 81
6.3 Viewing Videos Using Timeline View ................................................................................................. 82
6.4 Exporting Video in Timeline View ..................................................................................................... 87
6.5 Playing Exported Videos .................................................................................................................. 88
Chapter 7: Viewing Status ................................................................................................... 89
7.1 Camera Status ............................................................................................................................... 89
7.2 Events ........................................................................................................................................... 90
7.3 Audit Log ....................................................................................................................................... 90
7.4 Output Status ................................................................................................................................. 92
Glossary ................................................................................................................................... 93
FAQ .......................................................................................................................................... 94
Preface
SecureMind Surveillance Manager
Page 4
Preface
The SecureMind Surveillance Manager is a video surveillance application for Lenovo
®
IX series and
Lenovo|EMC
®
PX series of Network Attached Storage (NAS) devices.
Intended Audience
This document is intended for system integrators, administrators, and operators who will install and use
the SecureMind Surveillance Manager on the NAS device.
Typographical Convention
The following table consists of typographical conventions used in this document.
Convention
Description
Bold
Indicates the buttons, menus, tabs, and the screen names.
Warning:
Indicates the risk you will be taking while performing a particular task.
Note:
Indicates the presence of notes or annotations, related to the context.
Italics
Indicates the file names, database table names, and database column names.
! Important
Indicates the additional information that is provided to help the user.
Table 1. Typographical Conventions
Acronyms and Abbreviations
The following table consists of acronyms and abbreviations used in this document.
Acronym
Description
IGD
Internet Gateway Device
IP
Internet Protocol
LAN
Local Area Network
NAS
Network Attached Storage
SMTP
Short Mail Transfer Protocol
URL
Uniform Resource Locator
USB
Universal Serial Bus
WAN
Wide Area Network
Table 2. Acronyms and Abbreviations
Chapter 1: Overview
SecureMind Surveillance Manager
Page 5
Chapter 1: Overview
Mindtree provides SecureMind Surveillance Manager for NAS device. The SecureMind Surveillance
Manager is installed on the NAS device and you can access the SecureMind Surveillance Manager
application from a Web browser.
Using this Web-based application, you can:
Connect to the cameras, configure the cameras, and record videos
Configure e-mail ID so that all the alerts can be sent through e-mail
Search and play the videos that are recorded on any specific date and time
Store videos on the local machine
Note: NAS device refers to Lenovo
®
IX series and Lenovo|EMC
®
PX series of NAS devices.
1.1 Features
The SecureMind Surveillance Manager has the following features:
Simple installation and configuration process
View live video from anywhere using a Web browser
Supports remote client on Android based tablets in addition to PCs
Supports large number of H.264, MPEG4, and MJPEG IP and USB Cameras
ONVIF 2.0 Ready
Supports automatic discovery of cameras using UPnP and ONVIF protocols
Supports manual addition of IP cameras
Configure basic camera settings such as brightness, contrast, and hue
PTZ Controls
Alerts in case of events such as video loss, network error, storage error, unexpected activity and so
on
Reports event through an e-mail
Searches and plays the recorded videos based on camera, date and time, and activity
Provides audit log to record all the user actions
Supports local viewing and remote viewing (on the internet) of the video
Supports audio recording along with video
Secure access to the application through User ID/Password control
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1.2 Types of Users
You can log on to the application as an admin user or a non admin user. Based on the user privileges,
you can use the application.
Admin Users
The admin user has all the privileges including installing the application, setting up the application,
configuring the application, and so on. You can perform all the activities, and use all the features in the
application without any restriction.
Non Admin Users
The non admin users have restricted access to the application.
You cannot click to access the application as the device allows only admin users to launch
the application using the icon.
So, to log on to the application, you must log on to the home page of the network storage device and
type
http(s)://<network storage device>/securemind/securemind-www/flex/Main.html
. This application
URL will launch the application.
Note: You cannot view the Setting and Status tabs. In the Live View tab, you cannot perform
manual recording, camera control operations like PTZ, brightness, contrast, and hue. In Playback
tab, you cannot export the video.
1.3 Camera Icons
The following table describes the icons used for depicting different types of cameras.
Camera
Icons
USB Camera
Fixed IP camera
Pan Tilt Zoom (PTZ) Camera
Camera Offline
Camera Online
Table 3. Camera Icons and Descriptions
Chapter 2: Installing the Application
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Chapter 2: Installing the Application
This section describes the system requirements, prerequisites, and the installation process of the
SecureMind Surveillance Manager application.
2.1 System Requirements
This section describes the hardware requirements, software requirements, and network storage device
models required for SecureMind Surveillance Manager.
2.1.1 Hardware Requirements
The following table contains the minimum hardware requirements to use the SecureMind Surveillance
Manager application.
Hardware Requirements
Details
Processor
Intel Dual core, 2 GHz
RAM Memory
2GB
Recommended Resolution
1024*768
Table 4. Hardware Requirements
2.1.2 Software Requirements
The following table contains the minimum software requirements to launch the SecureMind Surveillance
Manager application.
Software Requirements
Details
Operating System
Windows XP or Windows 7
Browser
Internet Explorer 7 and above, Mozilla Firefox 5.0, and Google
Chrome 13.0.782.220
Adobe Shockwave Flash Object for IE
v10.3.181.26
VLC Player
v1.0.3
Note: The installer can be downloaded from
http://www.securemind.mindtree.com/
RAM Memory
2GB
Table 5. Software Requirements
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2.1.3 NAS Device Models
The following are the NAS device models that are required for installing the SecureMind Surveillance
Manager application:
ix2-200 NAS Device Cloud Edition
ix4-200d NAS Device Cloud Edition
px4-300d NAS Device
px6-300d NAS Device
px12-350r NAS Device
px4-300r NAS Device
ix2 NAS Device
ix4-300d NAS Device
px2-300d NAS Device
Note: Ensure that the NAS device firmware is updated to the latest version available before
installing SecureMind Surveillance Manager.
2.2 Installing SecureMind Surveillance Manager Application
This section describes the process to install the SecureMind Surveillance Manager application using the
Application Manager of the NAS device. The Application Manager can be launched using the Web
browser.
For NAS device firmware version 3.2.x, if the devices are shipped with hard disks then the application will
be pre-installed at the factory. If the devices are shipped without the hard disks (that have been factory
reset) then the application is not available. But, it will have SecureMind Surveillance Manager icon. You
must click on the icon to install the application.
Note: If the Internet connection is available, then the application will install automatically. If there is
no Internet connection, then you must download the application from the
www.securemind.mindtree.com Web site using a different system and install it.
Prerequisite:
Ensure that the media plugin for Mozilla Firefox is enabled for the VLC installation. This enables you
to view the live and playback video on Firefox browser.
To install the SecureMind Surveillance Manager application on the NAS device using the
installation file, perform the following:
Note: You must have administrator privileges for the NAS device to install the SecureMind
Surveillance Manager application.
1. On the Web browser (Internet Explorer or Mozilla Firefox), enter the URL of the NAS device. The NAS
device home page is displayed.
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2. Click the Manage your NAS Device icon to connect to the NAS device.
Figure 1. NAS Device Homepage
! Important: For information about Common, Cloud Services, Backup, Media, Storage,
Network, and All Features refer the
Lenovo|EMC NAS Device User Guide
.
3. On the left pane, click System. Various options related to system are displayed.
Figure 2. Application Manager
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4. Click Application Manager.
The Application Manager screen is displayed.
Figure 3. Application Manager Screen
5. Click Add Application.
The Add Application dialog box is displayed, which allows you to add a NAS device application to
the NAS device.
Figure 4. Add Application
6. On the Add Application dialog box, perform the following:
a. Click Browse to select the SecureMind Surveillance Manager installation file with the .tgz
extension.
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b. Click Upload to install the application on the NAS device.
Figure 5. Application Installed Successfully
The application is installed on the NAS device.
You can view the application details such as Name and Version. Click the Uninstall Application
icon to uninstall the application.
To install the SecureMind Surveillance Manager application on the NAS device with internet
connection, perform the following:
1. On the left pane, click Media or All Features. Various options related to media or all features are
displayed.
2. Click the SecureMind Surveillance Manager icon.
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The SecureMind Surveillance Manager screen is displayed.
Figure 6. SecureMind Surveillance Manager Screen
3. Click Install SecureMind Surveillance Manager to start the installation process.
The Install SecureMind Surveillance Manager pop-up is displayed.
Figure 7. Install SecureMind Surveillance Manager Pop-up
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4. Click Yes to complete the installation process.
To access the application, go to Common and click .
Figure 8. SecureMind Surveillance Manager
2.3 Upgrading SecureMind Surveillance Manager Application
This section describes the process to upgrade the SecureMind Surveillance Manager application using the
Software Updates of the NAS device.
To upgrade the SecureMind Surveillance Manager application on the NAS device using the
update file, perform the following:
1. Follow Step1 and Step2 that is described in the NAS device using the installation file.
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2. On the left pane, click System. Various options related to system are displayed.
Figure 9. System Screen
3. Click Software Updates.
The Software Updates screen is displayed.
Figure 10. Software Updates Screen
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4. Click Add Software.
The Add Software dialog box is displayed, which allows you to add a NAS device update file to the
NAS device.
Figure 11. Add Software
5. On the Add Software dialog box, click Browse to select the SecureMind Surveillance Manager
update file with the .tgz extension.
6. Click Upload to update the application on the NAS device.
Figure 12. Update Installed Successfully
The application is updated on the NAS device.
The update details such as, Name, Current Version, and Status is displayed in a tabular format.
You can click to check for the latest updates.
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Chapter 3: Setting up the Application
After installing the SecureMind Surveillance Manager application, you must enable security to the device
and application for preventing unrestricted access.
The application uses the same security and user settings used by the NAS device.
Note: You must have administrator privileges for the NAS device to set up the SecureMind
Surveillance Manager application.
3.1 Application Licensing
When you install the application, by default the permanent license that supports one camera is activated.
Note: If you want to add more cameras, then you must upgrade your license accordingly. For more
information, refer the Upgrading License section.
If you try to add more cameras without upgrading the license, a message with the existing camera
limit will be displayed with the Upgrade license button.
The following table describes the possible license upgrades, number of cameras supported, based on the
NAS device model.
Device Models
License Upgrades
ix2
Default
Upgrade
Upgrade
ix2-200
Default
Upgrade
Upgrade
ix4-200d
Default
Upgrade
Upgrade
Upgrade
px4-300d
px6-300d
Default
Upgrade
Upgrade
Upgrade
Upgrade
px4-300r
Default
Upgrade
Upgrade
Upgrade
Upgrade
Upgrade
px12-350r
Default
Upgrade
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Device Models
License Upgrades
Upgrade
Upgrade
Upgrade
Upgrade
Upgrade
Table 6. Possible license upgrades
3.1.1 Upgrading License
You can upgrade the license to add multiple cameras. You can add up to six licenses (maximum) for 48
cameras.
To upgrade the license for adding multiple cameras, perform the following:
1. In the Common options, click .
The Live View of the SecureMind Surveillance Manager screen is displayed.
2. Click License Info.
A message with all the license details is displayed.
Note: You can also upgrade the license using a Menu option. To upgrade the license, click >
Upgrade from the list.
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3. Click Upgrade license.
The SecureMind Surveillance Manager screen is displayed.
Figure 13. Updating License to Add Multiple Cameras
4. The MAC Address and NAS model fields are read-only. This information is populated from the NAS
device.
To upgrade the application, perform the following:
1. In Enter e-mail address, provide a valid e-mail ID. This e-mail ID will be registered for all future
communications.
! Important: If you have the activation code, then you can enter the activation key in the
Enter Activation Code field and activate the product directly.
2. In Enter Details to activate this product, perform the following:
a. Enter License Key(s): Select this option and enter the license key(s). The license key comprises
12 characters and is alphanumeric.
b. Click to add multiple licenses. You can add up to six licenses (maximum).
3. Click Submit.
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The application attempts to connect to the server and verifies the license keys. If it is successful, then
the application will obtain the activation key from the server and a message is displayed with the
activation key. Also, an e-mail is sent to your registered e-mail address with the MAC address, license
details, final activation code, activation date, and supported number of cameras.
Note: If the application is unable to connect to the server and obtain the activation code, then
send the license key(s) and the MAC address to
support_sm@mindtree.com
. You will receive
the activation code through an e-mail. Use this activation code to upgrade the application.
4. Click OK.
The application is upgraded as requested and returns to the screen from where you initiated the
upgrading process.
To upgrade the application using the activation code, perform the following:
1. In Enter Details to activate this product, perform the following:
a. In Enter Activation Code, select and enter the activation code that you have received through
e-mail.
2. Click Submit.
The application verifies the activation code and displays a verification successful message along with
the activation code.
3. Click OK.
The Live View of the SecureMind Surveillance Manager screen is displayed.
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3.2 Enabling Security
With security turned on, only administrator users can view or change settings on the NAS device,
including creating or deleting users and shares. When you create users, you limit access to your NAS
device to specific people, and when you secure shares, you limit data access to specific users.
To enable security for the application, perform the following:
1. On the left pane, click System and then click Security on the right pane.
Figure 14. Security Option
2. On the Security screen, click the On switch. The Enable Security dialog box is displayed.
Figure 15. Enable Security
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3. On the Enable Security dialog box, perform the following:
a. Username: Enter any suitable user name. Ensure that the length of the user name must not
exceed 32 characters and spaces are not allowed. This user name is required to log on to the NAS
device.
b. Password: Enter any suitable password. The password should be between 8 to 12 characters.
Spaces are not allowed.
c. Confirm Password: Confirm the password that you have entered in the Password field. If the
text in this field does not match with the text in the Password field, then an error is displayed.
d. Local Network Encryption (SSL): Select the required option. When security is turned on,
browser communications with the NAS device are encrypted.
e. Remote Network Encryption (SSL): Select the required option. It is recommended to select
Always when the application is accessed remotely.
Note: When security is first enabled, the browser may display a security warning that can be
ignored. You may also be asked to accept the signed certificate for the NAS device. For
information on Certificate Settings, refer the
Lenovo|EMC NAS Device User Guide
.
4. Click Apply to enable security.
A key icon appears on the home page indicating that the security is enabled.
Figure 16. Security Enabled
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5. Click to open the Login page.
6. On the Login page, enter the following:
a. Username: Enter the existing user name to log on to the NAS device.
b. Password: Enter the existing password.
c. Change Password: Select this option to change the password. For information, see To Change
Password.
7. Click Login. The Common pane and its options are displayed as shown in Figure 18.
To change the password, perform the following:
1. In the Login dialog box, perform the following:
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2. In Username and Password, enter the existing user name and password.
3. In Change Password, enter the following:
a. Password: The password should be between 8 and 12 characters and spaces are not allowed.
b. Confirm Password: If the text in this field does not match with the text in the Password field,
then an error is displayed.
4. Click Login. The Change Password pop-up is displayed.
5. Click OK. You will automatically log on to the application using the new password.
3.3 Disabling the Security
When you disable security, all the defined users will be deleted. If you are using other features on your
NAS device that require security, you cannot disable security until those features are also disabled.
To disable the security, perform the following:
1. Click the Off switch. The Disable Security pop-up is displayed.
2. Select the Check the box to disable security option.
3. Click Apply to save your changes.
After you save your changes, security is disabled.
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3.4 Configuring the Storage Location
Every video that is recorded must be stored in a specific location. Identify a specific location to store the
recorded videos and mention the number of days you want to store the video in the selected location.
Note: It is mandatory to configure the storage locations once after installing the application.
To configure the storage locations and to store the recorded videos, perform the following:
1. In the Common options, click .
The SecureMind Surveillance Manager Setup is displayed.
Figure 17. SecureMind Surveillance Manager Setup Wizard
2. On the Video Storage Location pane, enter the following:
a. Select a Volume: Select a volume from the list for recording the videos.
b. New Share Name: Enter a share name where you can store the recorded videos in this shared
folder.
Note: The existing share names cannot be used. It will provide an error message that
A Share
already exists with the name <'Share'>
. The information in the parenthesis is an example. The
actual name can vary from share to share.
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3. On the Recording Days pane, enter the following:
a. No. of days to store the recordings (max. 30 days): Select the maximum number of days.
After the selected number of days, the recorded videos will be deleted automatically. You can store
the videos for a maximum of thirty days.
Note: After configuring the storage location, you can also modify the days of recording. For
details refer the Modifying the Storage Settings section.
4. The Space Available pane indicates the free space available to store the recorded videos.
Note: If space is not available to store the videos for the no. of days you have entered, then
you must select a different volume.
During operation if there is insufficient space, the application stops recording the videos and
displays a Storage Full event. You must delete the old videos and unwanted files that are
bigger in size and make adequate space for further recording.
5. Click Finish to apply the settings.
A new shared folder is created for storing the recorded videos.
Note: One day’s recording at 50% activity per day per camera at 400kbps bit rate occupies 2GB
of disk space approximately.
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Chapter 4: Configuring the Application
After installing and setting up the application, you must configure the SecureMind Surveillance Manager
application.
4.1 Adding Cameras
You can add cameras using any of the following ways:
Searching and Adding IP Cameras
Adding IP Camera Manually
Adding USB Camera
Note: You can add cameras at any time in any order.
4.1.1 Searching and Adding IP Camera
This section describes how to add the cameras available on the network to the application.
! Important: This application supports the Fixed IP, USB, and PTZ cameras.
To search and add cameras, perform the following:
1. On the NAS Device homepage, click to open the Surveillance Manager application.
Figure 18. SecureMind Surveillance Manager
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2. On the SecureMind Surveillance Manager screen, go to Setting > Add Camera.
The Choose an option to Add Camera pane is displayed.
Figure 19. Add Cameras
3. Select the Search Cameras option and click Search. All the cameras available on the network are
displayed.
Note: If the camera is not displayed in the search results, then you must add the camera
manually or wait for some time and search again.
Figure 20. Search Cameras
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4. Click Add on the required camera.
The IP Camera Information screen is displayed.
Note: The number of cameras that can be added depends on the application license.
Figure 21. IP Camera Information
5. In Camera Name, edit the camera name.
6. In Username, enter the user name of the IP camera.
7. In Password, enter the password of the IP camera.
Note: This is the user name and password required to access the home page of the IP Camera.
8. In Advanced options, to specify HTTP, and RTSP port numbers, perform the following:
Note: The default HTTP port number is 80, and RTSP port number is 554. Enter the HTTP,
and RTSP port specified, if other than the default port numbers.
i. HTTP Port: Enter the HTTP port number of the camera.
ii. RTSP Port: Enter the RTSP port number of the camera.
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9. Click Add Camera to add the selected camera.
Figure 22. Cameras List
The cameras that are added will be displayed in the Cameras list.
Note: If the USB camera is connected to the network storage device and it is not displayed in
the list of discovered devices, then the USB camera model is not supported by the application.
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4.1.2 Deleting Camera
To delete the selected camera, perform the following:
1. From Cameras, go to the required camera that you need to delete.
2. Click the Delete icon. The following pop-up is displayed.
3. Click Yes to delete the camera. The following message is displayed.
4. Click OK. The required camera is deleted.
Note: When you delete a camera, all recordings for that camera will be deleted.
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4.1.3 Adding IP Cameras Manually
This section describes how to add the IP cameras manually. You can add the supported video cameras
that were not discovered automatically on SecureMind Surveillance Manager.
To add the IP cameras manually, perform the following:
1. In the SecureMind Surveillance Manager screen, go to Choose an option to Add Camera and
select Add IP Camera Manually.
Figure 23. Adding IP Camera Manually
2. In the Enter Camera Information pane, perform the following:
a. Name: Name of the IP camera.
b. Manufacturer: Select the appropriate option from the manufacture’s list.
c. Model: Select the appropriate model number from the list.
d. IP address: Enter the IP address of the camera.
e. Username: Enter the user name of the IP camera
f. Password: Enter the password of the IP camera.
Note: For IP Cameras, you must enter the username and password. This is the user name
and password required to access the home page of the IP Camera.
g. Advanced options: Select to specify HTTP, and RTSP port numbers.
Note: The default HTTP port number is 80, and RTSP port number is 554. Enter the HTTP,
and RTSP port specified, if other than the default port numbers.
i. HTTP Port: Enter the HTTP port number of the camera.
ii. RTSP Port: Enter the RTSP port number of the camera.
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3. Click Add to add the camera.
The camera that you have added is displayed on the Cameras list.
Figure 24. Cameras List
Note: For deleting the camera, see the Deleting Camera section.
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4.1.4 Adding USB Camera
The USB cameras must be connected to the NAS device. USB cameras are supported for ix NAS device
series only.
To add the USB Cameras, perform the following:
1. Connect the USB camera to the NAS device USB port.
2. Launch the SecureMind application.
3. Go to Settings > Add Camera > Search Camera.
The search result will display the USB camera connected to the NAS device.
4. Select the USB camera and click Add.
The USB camera is displayed in the Cameras list.
Figure 25. USB Camera
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4.2 Configuring Remote Viewing
The remote viewing functionality enables you to view the live video stream from the NAS device on the
Internet.
In Figure 26, the NAS device is connected on the LAN port of the router. A client that is connected to this
LAN network can access the configuration screen of the NAS device, video streams, and the application.
Figure 26. NAS Device Connected on the LAN Port of the Router
However, for a client to connect remotely over the Internet to the NAS device, the Internet Gateway
Device (IGD) or the router must be configured for forwarding the specified ports to the Internet.
To achieve this enable any of the following features of the NAS device:
Remote Access: For information about Remote Access, refer the
Remote Access Overview
section
of the
Lenovo|EMC NAS Device User Guide
.
Personal Cloud: For information about the Lenovo|EMC Personal Cloud, refer the
Lenovo|EMC
Personal Cloud Overview
section of the
Lenovo|EMC NAS Device User Guide
.
On enabling either of the preceding features, a client can remotely access the configuration screen of the
NAS device from the Internet.
To enable the viewing of live video over the Internet the corresponding ports also must be forwarded.
Pre-requisites:
1. Enable the Remote Access or Personal Cloud options. For information about Remote Access or
Personal Cloud, refer the
Lenovo|EMC NAS Device User Guide
.
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To enable the live video remotely, perform the following:
1. On the SecureMind Surveillance Manager screen, go to Settings > Remote View Setting.
The Configuring Remote View pane is displayed.
Figure 27. Remote View Settings
2. Select Enable Remote View to view the live video over the internet.
4.2.1 Connecting Device to CMS Server
ManageMind Central Management Station (CMS) provides management, live view, playback, and viewing
of events for multiple SecureMind installations from a single user interface. Customer ID is the user
account created in the ManageMind CMS application for managing the devices. All devices connected to
ManageMind CMS can be accessed by logging on to the CMS Server with the corresponding Customer ID.
Figure 28. ManageMind CMS
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To connect the device to the CMS Server, perform the following:
1. Go to Settings > Remote View Settings.
Figure 29. Connecting Device to CMS Server
2. In Connect this device to CMS server, enter the following:
a. In CMS IP Address or host name, enter the IP address of CMS Server.
b. In Customer ID, enter the customer ID for which you want to attach the CPE.
c. In LenovoEMC px4-300r Username, enter the user name of the application on the network
storage device.
d. In LenovoEMC px4-300r Password, enter the password of the application on the network
storage device.
e. Select Establish communication with CMS to connect with the CMS server. If the connection is
successful, then the countries, cities, and locations available on the CMS server is retrieved and
displayed.
f. In Select Country where device is located, select the required country where the network
storage device is located.
g. In Select City where device is located, select the required city where the network storage
device is located.
h. In Select location where device is located, select the required location where the network
storage device is located.
3. Click Apply.
The NAS device is connected to the CMS server.
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4.3 Configuring Alert Settings
The Alert feature warns you whenever an activity or an incident occurs during certain period of time or if
there is a video loss from a camera for extended period of time or if the camera view is either too bright
or too dark.
For example, if there is an activity on a weekend when the premises are closed or a camera has suddenly
stopped streaming then you must be alerted immediately. This feature will search for such events and
alert you through e-mails.
Figure 30. Alert Settings
4.3.1 Activity Alerts
You must choose a time frame during which the activity should be detected to alert. The application
allows defining multiple alert windows. Each alert window has a start and end time associated with it and
can be configured for specified days of a week. If any activity occurs during this alert window for the
selected cameras, the videos are recorded as alarm videos and if the e-mail settings are configured, an e-
mail is sent with the snapshot of the video.
Note: The activity alert settings do not affect your recordings. The recording continues as
configured irrespective of these settings.
Any activity that occurs within the viewing range of the camera and within the specified time frame will
be raised as an alarm. You will receive an alert message through an e-mail. Any activity detected as an
alarm will be recorded as an alarm recording. This alarm can be viewed either on List View or Timeline
View.
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4.3.2 Alarm Snapshot
When the activity alert is configured and an activity is detected within the alert window, the snapshot for
the latest alarm will be displayed on the top left corner of the window. When you click on the snapshot
the corresponding video will be played on the Playback tab. This feature enables to view the latest
alarm without using the Search option in the Playback tab.
Figure 31. Alarm Snapshot
When a new alarm is available, it is displayed with a red border and a beep sound is played. The beep
sound is the audio indication that an alarm has triggered. After you view the video, on the Playback tab
the red border disappears.
The latest alarms for different cameras can be browsed using the Previous and Next buttons.
When you click on the Snapshot the video opens in the TimeLine view only.
4.3.3 Video Loss Alerts
Video loss occurs if there is a communication failure with the camera. This triggers an alert that will be
sent to the corresponding e-mail address.
You can also configure to report video loss if it extends beyond the specified time duration. If you have
configured the e-mail settings, a video loss alert e-mail is sent to your e-mail address.
You can configure the application to report video loss if it extends beyond the specified time duration. If
you have configured the e-mail settings, you will receive a video loss alert e-mail to your e-mail address.
4.3.4 Camera Occlusion Alert
Camera Occlusion occurs when a camera’s field of view is blinded due to which the video is either too
dark or too bright. This triggers an alert that will be sent to the corresponding e-mail address. For
information on camera occlusion settings, see the Camera Occlusion / Scene Change Settings section.
4.3.5 Scene Change Alert
Scene change alert is generated when the camera is repositioned to focus on another scene. This triggers
an alert that will be sent to the corresponding e-mail address. For information on scene change settings,
see the Camera Occlusion / Scene Change Settings section.
4.3.6 E-mail Settings
You must configure the e-mail settings so that all the alerts are sent through e-mail. For information on
e-mail settings, see the Configuring E-mail settings section.
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4.3.7 Creating and Managing Activity Alert
To create new alert settings, perform the following:
1. On the SecureMind Surveillance Manager screen, go to Settings > Alert.
The Manage Activity Alerts panel is displayed.
Figure 32. Manage Activity Alerts
2. In Alert Name, enter the alert name.
3. In Configure when to send e-mail alerts, perform the following:
a. For each activity: Whenever an activity occurs an e-mail is sent to the configured e-mail ID.
b. For first activity in an alert window: Whenever the first activity occurs within the window an
e-mail is sent to the configured e-mail ID.
4. In Choose Time, select Start Time and End Time for the camera to record and store activities for
the alert window.
5. In Choose Day, select any of the following options for the camera to record the activities:
All days
Sun, Mon, Tue, Wed, Thu, Fri, or Sat
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6. In Select Camera(s), select—All Cameras or any required camera.
7. In Specify Date Range, select Start Date and End Date to apply the alert window in the specified
date range.
8. Click Save to save the alert window.
The following message is displayed.
9. Click OK. The alert window is saved and is displayed in the View Alert Windows.
To create additional alert settings, perform the following:
1. In View Alert Window, select New Alert Window. The new screen with default information is
displayed.
2. Follow Step 1 to Step 9 to create new alert settings.
To modify the alert, perform the following:
1. Click View Alert Windows to view the alert’s corresponding settings.
Figure 33. View Alert Window
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2. Select the required alert. The details of the alert settings are displayed.
3. Modify the required field and click Save.
The required changes are updated to the alert settings.
To delete the alert window, perform the following:
1. In View Alert Windows, select the required alert window.
2. Click Delete.
3. Click OK.
The alert window is deleted.
Configuring video loss and alarm sound
To configure the video loss and alarm sound, perform the following:
1. Click the Video Loss and Alarm Sound panel.
Figure 34. Video Loss and Alarm Sound
2. On Video Loss, in the Alert Video Loss Exceeding (minutes) field, select the number of minutes
during which the application can sustain the video loss. After this threshold time, an alert e-mail will
be sent to the configured e-mail address.
3. In Alarm sound for activity alerts, select Enable Alarm Sound if you want to hear a beep sound
when an activity alert occurs.
4. Click Apply to save the settings.
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Configuring e-mail settings
To configure e-mail settings, perform the following:
1. Click the E-mail setup panel.
Figure 35. E-mail Settings
2. In Send To, enter the e-mail address to which an alert message must be sent.
3. In E-mail Server (SMTP), enter the SMTP server name.
4. In SMTP Port, enter the SMTP port number of the e-mail server.
5. In Sender E-mail Address, enter the sender’s e-mail ID(s). The e-mail ID(s) is displayed when an
e-mail is sent to the e-mail address provided in the Send To field.
6. Select Send a test e-mail to verify if the e-mail settings are appropriate.
7. Select Additional credentials required, if additional authentication is required.
a. E-mail Login: Enter the e-mail login credentials for the SMTP server.
b. E-mail Password: Enter the e-mail password credentials for the SMTP server.
c. Confirm Password: Confirm the password that you have entered the E-mail Password field.
8. Click Apply to apply and save the settings.
Configuring Inputs and Outputs from External Devices
SecureMind application provides functionality to interface with external sensors such as temperature
sensor, motion detectors, and so on or output devices such as hooter, actuators, and so on using the
USB relay module from Numato or cameras having inbuilt Input/Output ports.
Note: The I/O ports from the camera will be listed only if it is supported by the SecureMind
application. Contact SecureMind support for the list of supported cameras.
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Configuring Inputs
Devices having a digital output or relay port can be interfaced to the digital inputs of the relay module or
to the input ports of the camera. The SecureMind application can be configured to detect level changes at
these input ports and trigger alarm recordings or trigger output ports.
To configure inputs:
1. Click the Input Configuration panel.
Figure 36. Input Configuration
2. In Digital Inputs, to modify the name:
a. Double-click on the digital input name to modify the name. By default first 20 characters is the
camera name following which, are the port numbers.
b. Click to save the changes.
c. (Optional) Click to revert to the default name.
3. In Detect an event for the input condition, select any of the following options:
High: Select this option when the event will change the digital input from low to high. The event will
be automatically reset when the digital input changes back to low.
Low: Select this option when the event will change the digital input from high to low. The event will
be automatically reset when the digital input changes back to high.
4. In Enable/Disable alarm recording after detecting an event, select any of the following
options:
Disable: Select this option if an alarm recording is not required after detecting an event
Enable: Select this option if an alarm recording is required after detecting an event
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: Use the slide bar to set the time duration for alarm recording after
detecting an event. You set the time duration between 30 seconds to 180 seconds
5. In Select Cameras for alarm recordings, select the required camera from the list.
6. Click Camera Inputs to modify the camera inputs.
7. Follow Step 2a to Step 5.
8. In External Inputs, to modify the name:
9. Follow Step 2a to Step 5.
Note: The external inputs can be triggered or reset by using the following HTTP requests:
Trigger: http://<nas-ip-address>/securemind/securemind-
cgi/camera_io.cgi?action=setExternalEvent&name=<external-input-name>
Reset: http://<nas-ip-address>/securemind/securemind-
cgi/camera_io.cgi?action=resetExternalEvent&name=<external-input-name>
10. Click Apply to apply the changes.
Configuring Outputs
The events in the SecureMind application can be used to trigger external device operations using the
Relay output port or camera output port.
To configure the relay output, perform the following:
1. Click the Output Configuration panel.
Figure 37. Output Configuration
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2. In Relay Output, to modify the name:
a. Double-click on the camera output name to modify the name. By default first 20 characters is the
camera name following which, are the port numbers.
b. Click to save the changes.
c. (Optional) Click to revert to the default name.
3. In Relay Output, select Invert Relay Output for the output status to be normally open. When an
event occurs, output status will change to normally close.
Note: By default, the status is normally close and when the event occurs it is normally open.
4. In Select Output Mode, select any of the following options:
Latch: The output status will remain the same until the condition causing the event is resolved. For
example, if a video loss occurs, output will be in active status until the camera video restores.
Pulse: The output will be in the active status until the specified duration. For example, if the
duration is set to 30 seconds and the video is not restored in those 30 seconds, then the output will
be in inactive status after 30 seconds automatically.
Use to specify the duration. The duration span from 30
seconds to 180 seconds.
5. In Select application events, select the following events that will trigger a change in the relay
output state:
Storage Full: Select this option if the event occurs when there is insufficient space and the
application stops recording the videos.
Storage Error: Select this option if the event occurs when there is any error in recording the videos.
Application Stopped: Select this option if the event occurs when the SecureMind application is not
executing.
Network Loss: Select this option if the event occurs when the network cable connected to the
network storage device is disconnected.
6. In Select camera specific events, select the events and the cameras for which the events must
be considered.
Video Loss: Select this option if the event occurs when there is a communication failure with the
camera or a loss of video signal from the camera.
Camera Occlusion: Select this option if the event occurs when a camera’s field of view is blinded
due to which the video is either too dark or too bright.
Scene Change: Select this option if the event occurs when the camera is repositioned to focus on
another scene.
Unexpected Activity: Select this option if the event occurs when there is any motion detected
during the alert period.
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7. In Select Digital Inputs, select the required digital inputs. The options are available if you have
enabled any digital input.
8. In Select Camera Inputs, select the required camera input. The options are available if you have
enabled any camera input.
9. In Select External Event, select the required external event. The options are available if you have
enabled any external event.
10. Click Camera Output to modify the camera output.
11. Follow Step 2a to Step 9.
12. Click Apply to save the changes.
4.4 Choosing Languages
You can choose or change the user interface language that affects events, audit logs, and e-mails only.
Note: If you want to change the application language, then you must change the browser language
preferences.
To select a language, perform the following:
1. On the SecureMind Surveillance Manager screen, go to Setting > Language.
Figure 38. Select Language
2. In Select Language, select any of the following options:
English (en_US)
Spanish (es)
French (fr)
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Italian (it)
German (de)
Hindi (hi_IN)
Japanese (ja)
Chinese (zh_CN)
Chinese (zh_TW)
Polish (pl)
Brazilian Portuguese (pt_BR)
Swedish (sv)
Turkish (tr)
Russian (ru)
Korean (ko)
Arabic (ar)
Hebrew (hb)
3. Select Apply.
The information is displayed in the selected language.
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4.5 Modifying the Storage Settings
During installation, you will configure the storage location. After installation, this option allows you to
view the storage status or modify the configured the days of recording.
For more information, refer the Configuring the Storage Location section.
To view and modify the storage status, perform the following:
1. On the SecureMind Surveillance Manager screen, go to Setting > Storage.
The Storage Configuration screen is displayed.
This screen displays the share name and the volume used for storing the recording. In addition, it
displays the total size and available free space for storing the recordings.
Figure 39. Storage Settings
2. In Configure the number of days of recording, modify the number of days.
3. Click Done to save the changes.
The recorded videos are stored until the configured number of days.
Note: You can store videos from one day (minimum) to 30 days (maximum).
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4.6 Configuring Schedule Recording
The feature allows you to schedule continuous or activity triggered recording modes to record live video
streams from a camera during particular date and time slots. Once a schedule is added, a recording
session will start at the scheduled period as per the configured recording mode. Schedules can be
customized for each camera with configurable start date, end date, one or more days of week, start time,
and end time.
When you add a camera to the application, it is automatically associated with the Default schedule. The
Default schedule is a recording schedule which is automatically selected unless an alternative schedule is
specified. If you associate a camera with any other schedule, then the camera is disassociated from the
default schedule. The Default schedule is always valid with the Activity recording from 00:00 hours to
23:59 hours. The Default schedule cannot be edited or deleted. To view the Default schedule, refer the
Viewing, Editing, and Deleting Schedule Recording section.
Note: In case of an upgrade from a SecureMind application version without schedule support, all
the cameras will be associated with the default schedule.
If a camera is not associated with any schedule (due to expiry or deletion of a schedule), it will be
automatically associated with the default schedule.
4.6.1 Creating Schedule Recording
You can create a Schedule Recording by defining the recording mode to be used for the cameras based
on the days, date, and time specified in the schedule.
To create a schedule recording, perform the following:
1. Go to Settings > Schedule Recordings.
The Create New Schedule screen is displayed.
Figure 40. Create New Schedule
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2. In Enter Schedule Name, enter the schedule name with the length not exceeding 32 characters.
3. In Select recording schedule pane, perform the following:
a. In Select cameras for schedule recording, select the required camera.
Note: You can select any number of cameras from the drop-down list. A schedule should be
associated with at least one camera.
If a camera is replaced with another camera, the camera will be associated with the same
schedule as the previous camera.
A camera cannot be associated with two overlapping schedules. While saving a schedule, only
the cameras which do not overlap are saved.
b. In Select days for schedule recording, select the required options among the following for the
camera to record the activities.
All days, Sun, Mon, Tue, Wed, Thu, Fri, or Sat
The schedule is enforced on the specified days of week.
c. Select the Select date range for schedule recording check box to enable the Start Date and
End Date options.
Note: If start date is not specified, schedule is enforced with immediate effect. If end date is
not specified, schedule is enforced forever.
i. In Start Date, click to set the start date.
ii. In End Date, click to set the end date.
4. In Select the time duration for recording pane, select any of the following recording modes:
Activity recording: The video from the camera is recorded if any activity occurs within the ROI
region defined for that camera. The recording shall consist of 15 seconds of recording prior to the
detected activity. The recording shall continue if the activity is persistent and shall stop if there is no
activity for 5 seconds interval.
Continuous recording: The video from the camera is recorded continuously irrespective of any
activity. Continuous recording is started and stopped as per the defined schedules.
Figure 41. Time Duration for Recording
A schedule must contain at least one activity or continuous recording instance.
Each recording mode can be specified with a start time and end time within 00:00 to 23:59 hours. The
minimum duration of a recording mode is 15 minutes.
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Click and drag the mouse to select the interval on the recording bar for recording. Activity recordings
are displayed in Blue bars while Continuous recordings are displayed as Green bars. The white space
between the recording intervals is considered as No Recording.
Note: During the No Recording period, you can choose to record the videos using the Manual
Recording option. For information on Manual Recording, refer the Working with Live View
section.
To delete a recording interval, click on that particular recording interval bar and click .
5. Click Save.
A pop-up message stating
Operation is Successful
is displayed.
6. Click OK.
4.6.2 Viewing, Editing, and Deleting Schedule Recording
You can view, edit, and delete the schedule recordings.
To view, edit, or delete the schedule recording, perform the following:
1. Go to Settings > Schedule Recordings > View Schedules.
The list of schedules is displayed.
2. Click on any schedule recording from the list.
The schedule with details such as schedule name, Cameras Scheduled, Date Range, Days, and details
of the recording modes are displayed.
Figure 42. View Schedules
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3. (Optional) Click to close the screen.
4. (Optional) Click Edit to edit the schedule recording.
Note: You can edit the schedule for each camera based on start date, end date, days, start time,
and end time. For more information, refer the Creating Schedule Recording section.
5. (Optional) Click Delete to delete the schedule recording.
A pop-up message stating
Operation is Successful
is displayed.
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4.7 Configuring Local Device Display
The feature allows to view live video from the cameras on a display monitor that is connected to the to
the VGA port of the network storage device.
Note: You can configure the local device display for the PX4-300d, PX6-300d and the PX2-300d NAS
device models.
You can configure live view on the local display so that the live video streams from the cameras can be
displayed sequentially. Display can be configured into 1X1 screen and 2X2 screen views. Also, you can
configure advertisement images and logos.
4.7.1 Setting up Device Display
To set up the device display, perform the following:
1. Connect the VGA cable of the display monitor to the VGA Port of the network storage device.
2. On the SecureMind Surveillance Manager screen, go to Setting > Device Display.
3. In All Cameras, select the required camera and click Add to add cameras to the device display.
The selected camera is displayed in the Set Cameras Sequence list.
4.7.2 Modifying Device Display Configuration
You can modify the following device display configuration:
Camera Sequence Display
Advertisement Sequence Display
Logo Display
Note: The display configuration of the monitor that is connected to the NAS device must be
modified from the SecureMind Surveillance Manager Web-based client.
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Camera Sequence Display
To configure the camera sequence display, perform the following:
1. Go to Settings > Device Display.
The Camera Display Sequence panel is displayed.
Figure 43. Camera Display Sequence
2. In Choose Layout, select any of the following options:
a. : 1X1 view displays one camera after the other sequentially.
b. : 2X2 view displays four cameras at the same time.
3. In All Cameras, select the required camera and click Add.
The selected camera is displayed in the Set Cameras Sequence list.
4. Use the or the icons to organize the camera sequence.
5. (Optional) Click Reset to rearrange the camera sequence to the default sequence.
6. (Optional) Click Delete to remove the camera from the list.
7. In Show camera name on OSD, select Yes to display the camera name with the live stream or No
if you do not want the camera name to be displayed with the live stream.
8. In Dwell Time, enter the value to configure the dwell time for a particular camera.
9. Click Apply to save the settings.
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Advertisement Display Sequence
To configure the advertisement display sequence, perform the following:
1. Go to Settings > Device Display > Advertisement Display Sequence.
Figure 44. Advertisement Display Sequence
2. In Show full screen ads interlaced on live view, select Yes, if you want to knit the
advertisement with live view or No, if you do not want to knit the advertisement with live view.
3. Dwell Time is the same for cameras and advertisements.
4. Click Upload Ad file, to add an advertisement image file.
The uploaded file is displayed in the Set Advertisement Sequence list.
Note: You can add up to 25 advertisement image files.
5. Use the or the icons to organize the advertisement sequence.
6. (Optional) Click Reset to rearrange the advertisement sequence to the default sequence.
7. (Optional) Click Delete to remove the camera from the list.
8. In Play an ad after every: <
n
> seconds, select the required seconds to provide an interval
between the advertisement display. This is a multiple of the dwell time selected for the camera.
9. Click Apply to save the settings.
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Logo Display
To configure the advertisement display sequence, perform the following:
1. Go to Settings > Device Display > Logo Display.
Figure 45. Logo Display
2. In Show Logo on Live view, select Yes to display the logo on live view and No, if you do not want
to display the logo on live view.
3. Click Upload logo file, to upload a logo file.
4. In Choose quadrant to place the logo, select any of the three quadrants to display the logo.
5. Click Apply to save the settings.
The changes are reflected on the live view screen of the display that is connected to the NAS device.
4.8 Editing Camera Settings
This section describes how to modify the video settings, storage settings, and remote view settings for
each camera.
4.8.1 Video Settings
You can modify the camera codec settings such as compression format, resolution, frame rate, bit rate,
and so on.
Note: Some of the fields may be read-only or disabled based on the camera model.
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To modify the video settings, perform the following:
1. Go to Settings > Add Camera.
The Choose an option to Add Camera screen is displayed.
2. In the Cameras list, click > Video Settings.
Figure 46. Modify Video Settings
Note: Depending on the camera model, you can configure up to two streams (high bandwidth
stream and low bandwidth stream) independently. By default, high bandwidth stream is used for
recording and viewing videos on the local network. Low bandwidth is used for remote viewing. You
can also select low bandwidth for recording.
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3. In High Bandwidth Stream and Low Bandwidth Stream, perform the following:
a. Compression format: Select any of the options—h264, mpeg4, or mjpeg to modify the
compression format.
b. Resolution: Select any of the options—720x576, 704x576, 640x480, 348x288, or 320x240
to modify the resolution.
c. Bit Rate Control: Select any of the options—CBR or VBR to modify the bit rate control.
d. Frame rate: Select any of the options—1, 2, 3, 4, 5, 6, 8, 12, 16, 20, or 25 to modify the
frame rate.
Note: The frame rate values may change depending on the camera model. If the camera is
PAL, then FPS range is between 1- 25. If the camera is NTSC, then FPS range is between 1-
30.
Also, the resolution, bitrate, and frame rate for the Low bandwidth stream must always be
lesser than High bandwidth stream.
e. Compression: Select the compression value. If the compression is high, then the video quality is
low.
f. GOV Length: Select the GOV length. This refers to the number of video frames between two key
frames. A lower number of GOV lengths result in a higher bitrate and processing requirement.
Recommended GOV length is equal to the frame rate. For example, if the frame rate is 10 then
recommend GOV length is 10.
g. Enable Audio: Select this option to enable audio recording, to listen the audio from the camera.
4. In Recording Requirement, select any of the following options:
Access recorded videos in local network: Select this option to access recorded videos from local
network. Only the high bandwidth stream can be recorded and is available for playback.
Access videos from remote network: Select this option to access recorded videos from remote
network. Both high and low bandwidth can be recorded and is available for playback.
Minimize disk space for recording: Select this option to minimize the disk space for recording.
Only the low bandwidth stream can be recorded and is available for playback.
5. Click Apply to save the settings.
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4.8.2 Storage Settings
You can modify the storage settings for the individual camera. For example, if you click next to
Camera 1, then the storage settings is modified for Camera 1 only.
To modify the storage settings, perform the following:
1. Go to Settings > Add Camera.
The Choose an option to Add Camera screen is displayed.
2. In the Cameras list, click > Storage Settings.
Figure 47. Modify Storage Settings
3. On Modify the days of recording pane, in Recording days, modify the days for storing the
videos.
4. Click Apply to save the settings.
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4.8.3 Remote View Settings
You can enable the remote view settings for the selected camera or for all cameras.
To enable the remote view settings, perform the following:
1. Go to Settings > Add Camera.
The Choose an option to Add Camera screen is displayed.
2. In the Cameras list, click > Remote View Settings.
Figure 48. Modify Remote View Settings
3. Select any of the following options:
a. Enable remote view for this camera: To enable the remote view for the selected camera.
b. Enable remote view for all cameras: To enable the remote view for all cameras.
Additional Information: When you select the Enable remote view for this camera option, few
ports related to that camera are enabled. In such a scenario, the checkbox changes from to .
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4.8.4 Activity Detection Settings
You can configure the Region of Interest (ROI) to detect activity on the camera. You can enable three
ROI and each region is a polygon that have six vertices. To change the ROI shape, click and drag the ROI
vertices. Also, you can move the shape by clicking inside the shape and dragging it.
Note: If you do not select any ROI, then activity for the entire camera view is detected.
To configure the ROI, perform the following:
1. Go to Settings > Add Camera.
The Choose an option to Add Camera screen is displayed.
2. In the Cameras list, click > Activity Detection Settings.
Figure 49. Activity Detection Settings
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3. In Activity ROI, select the required ROI:
a. Region of Interest1: Select this option to define the first region of interest.
b. Region of Interest2: Select this option to define the second region of interest.
c. Region of Interest3: Select this option to define the third region of interest.
4. In Shape Properties, select the following:
a. Vertex Points: Select the required vertex points. The points can vary from three to six.
b. Line color: Click to change the line color. This allows you to differentiate between the
different ROI.
5. In Detection Sensitivity, use the slider to adjust the sensitive levels. You can set the level between
0-10.
Note: It is recommended that you set the sensitive level to 5. If you increase, then the
camera will be more sensitive to the changes in the video. If you decrease, then the camera
will be less sensitive to the changes in the video.
6. Click Apply to save the changes.
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4.8.5 Camera Occlusion / Scene Change Settings
You can enable and configure the camera occlusion and scene change detection feature. This feature
detects if a camera’s field of view is obstructed or changed, then it triggers an alert that is sent to the
corresponding e-mail address.
To configure the camera occlusion and scene change settings, perform the following:
1. Go to Settings > Add Camera.
The Choose an option to Add Camera screen is displayed.
2. In the Cameras list, click > Camera Occlusion / Scene Change Settings.
Figure 50. Camera Occlusion / Scene Change Settings
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3. Select Enable Camera Occlusion / Scene Change alerts for this camera to enable the camera
occlusion and scene change detection view for the camera.
4. In Minimum Camera Occlusion / Scene Change time, enter the time in seconds (between 10 to
60 seconds) to raise an alert, when the view is obstructed or changed for the specified time.
5. In Minimum Camera Occlusion / Scene Change reset time, enter the time in minutes
(between 5 to 20 minutes) to reset the camera occlusion and scene change condition. After camera
occlusion and scene change detection, the system will start detecting the new scene after the
specified time.
6. Click Apply to save the changes.
4.8.6 Modifying Camera Information
You can modify the camera details such as camera name, manufacturer, model, IP address, and so on.
When you replace an old camera with a new camera, the recordings of the old camera is available even if
you perform a search with the new camera name.
To modify camera details, perform the following:
1. Go to Settings > Add Camera.
The Choose an option to Add Camera screen is displayed.
2. In the Cameras list, click > Camera Information.
Figure 51. Modify Camera Information
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3. In Modify camera details, modify the following:
a. Name: Name of the IP camera.
b. Manufacturer: Select the appropriate option from the manufacture’s list.
c. Model: Select the appropriate model number from the list.
d. IP address: Enter the IP address of the camera.
e. Username: Enter the user name of the IP camera
f. Password: Enter the password of the IP camera.
g. HTTP Port: Enter the HTTP port number of the camera.
h. RTSP Port: Enter the RTSP port number of the camera.
4. Click Apply to apply the changes.
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Chapter 5: Working with Live View
When you log on to the application, Live View is the default view. It displays the live videos on the
camera. The Live View screen shows cameras in 1X1, 2X2, 3X3, 4X4 tiled views.
Note: The 3x3 icon will be enabled only if the number of cameras supported is greater than 4. The
4x4 icon will be enabled only if the number of cameras supported is greater than 9.
When you open the application for the first time, you will not see any view from the cameras even
though you have added cameras. You have to drag and drop the cameras from the site map on the grids
to see the live view from the cameras.
5.1 Adding Camera to Live View
To add a camera to the Live View
screen, perform the following:
1. On the SecureMind Surveillance Manager screen, click Live View.
2. On the right pane, in Choose Layout, select any of the following options:
a. 1X1 layout
b. 2X2 layout
c. 3X3 layout
d. 4X4 layout
The number of quadrants that display on the Live View screen depend on the layout that you select.
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From the Cameras list, select the camera that you want to see live.
Note: You cannot select an offline camera.
3. Drag and drop the camera on the required live view quadrant.
Figure 52. Drag and Drop Camera
You can drag and drop the selected camera at the higher or lower end of any quadrant where you
want to display videos. When you drag and drop the camera in the middle of the quadrant, then the
cursor goes behind the video.
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When you select a camera and drop it on top of any quadrant, the camera controls such as brightness
and hue are displayed. These controls are displayed only if they are supported by the camera.
Figure 53. Live View
Note: At the lower end of every quadrant, you can see a Manual Recording and
Volume Control options.
5.2 Viewing Videos in Full Screen
To watch a video in full screen mode, click the full screen icon located at the top left corner of the
video. Once you click the icon, the video will expand, so that it covers the majority of your screen.Click
the exit full screen icon at the top left corner to exit full screen mode.
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5.3 Deleting Camera from Live View
To delete a camera from the Live View screen, perform the following:
1. On the SecureMind Surveillance Manager screen, click Live View.
2. Select a grid and right-click on the camera name.
Figure 54. Deleting Camera from Live View
3. Click Remove camera from live view.
The following warning message is displayed.
4. Click Yes to remove the camera from live view.
Note: The camera is only removed from the grid. The camera is available in the Cameras list.
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5.4 Setting Output Status Manually
You can set the output status to ‘Active’ from the LiveView screen.
To set the output status manually, perform the following:
1. On the SecureMind Surveillance Manager screen, click Live View.
2. From Trigger Outputs, click Inactive to change the status to Active.
Note: If the output status is already ‘active’, then you can click on the Active status to deactivate
the relay and clear all the events associated with it.
5.5 Controlling a Camera
By default the mode of recording is Activity recording. When you click , the recording continues
despite any activity. To stop the recording manually, click .
You can play back the recording by choosing the Manual recordings option.
Enabling Audio
The Microphone icon is displayed when the camera supports the ‘Audio out’ feature.
To enable audio, perform the following:
1. On the SecureMind Surveillance Manager screen, click Live View.
2. Click .
The
Allow <Ip Address> to access your camera and microphone?
message is displayed.
3. Select Allow and click Close.
The sound captured by the microphone will be played at the camera.
Note: To hear the audio at the camera, you must connect an audio headphone or amplifier and
speaker at the camera audio output. For more information, refer the camera user manual.
To stop the audio transmission, click the cancel audio icon.
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PTZ Operations
When the icon is displayed next to the camera (Select Cameras), the camera supports PTZ
operations. To work with the PTZ controls, you must select the camera by either clicking the top or
bottom of its live view screen. The selected live view screen will be displayed with a blue colored border
as shown in the following figure.
Figure 55. Camera Supporting the PTZ Operations
The following table provides information about the PTZ controls that you can use to perform the PTZ
operations.
Note: Some PTZ cameras may not support certain PTZ controls. These controls will appear as
disabled.
PTZ Operation
Description
Indicates that the camera is a PTZ camera.
Saves the current position as home position.
Use (click or hold) the arrow controls to pan or tilt the camera
movements towards left, right, up, or down.
Note: The movement begins after you hold the mouse (right
button) and the movement ends after you release the mouse.
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PTZ Operation
Description
Use the Home button to reset the camera to the home position.
Use the zoom control to perform zoom operations.
Use the focus control to adjust the focus of the camera. Select the
Auto option to adjust the focus automatically.
Use the iris option to control the light coming through the lens.
Select the Auto option to adjust the iris automatically.
Use the speed option to control the speed of the PTZ operation.
Use the presets option to add, edit, and delete presets.
Table 7. PTZ Operations
5.5.1 Presets
Preset allows you to quickly view the locations that you define. This application allows define up to six
preset locations (including Home) for each PTZ camera.
Note: The Presets option is displayed for PTZ camera only.
To add a new preset, perform the following:
1. On the SecureMind Surveillance Manager screen, click Live View.
2. Select the required PTZ camera.
3. Using the PTZ controls, browse to the location that you want to define as a preset location.
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4. In Presets, select Add New Preset.
Figure 56. Adding Preset
5. Enter the name of the preset and click .
The preset is saved and is available in the preset list.
6. (Optional) Click to cancel the preset.
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Editing the Preset
To modify the preset, perform the following:
1. In Presets, select the required preset.
Figure 57. Modifying Preset
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2. Click . The following screen is displayed.
Figure 58. Editing Preset
3. In Presets, select the required preset and modify the name.
4. Using the PTZ controls, modify the required location.
5. Click to save the settings.
6. (Optional) Click to cancel the changes.
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Deleting the Preset
To delete a preset, perfrom the following:
1. In Presets, select the required preset.
2. Click . The delete icon is displayed.
3. Click .The following message is displayed.
4. Click Yes to delete the preset.
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Chapter 6: Working with Playback
This section describes the Playback option that is available on the SecureMind Surveillance
Manager screen. Using the Playback option, you can search recordings based on the date, time, and
the recording types.
6.1 Viewing Videos Using List View
You can use the Playback List View to search and play the video that was recorded at a specific time.
The following table contains the playback controls of list view.
Playback Controls
Description
Seek bar
Fast Rewind
Fast Forward
Stop
Play/Pause
Volume Control
Microphone
Table 8. Playback Controls
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To search and play the video using the list view, perform the following:
1. On the SecureMind Surveillance Manager screen, click Playback.
The Playback screen is displayed.
Figure 59. Playback
2. In the Choose Views field, select the List View option to view the recorded videos.
Note: The Timeline view option is described in the Viewing Videos Using Timeline View
section.
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3. In the Choose Date field, select From Date and To Date using the calendar option. This field will
display the videos that are recorded during the selected period of time.
4. In the Choose Time field, select the Start Time and End Time of the recorded video.
5. From the Choose Recordings list, select any of the following recording types:
Activity recordings: To view the recording triggered by an activity.
Alarm recordings: To view the different alarm recordings of external input, camera input, and
unexpected activity.
Manual recordings: To view the recordings recorded manually using the manual recording option.
All recordings: To view all the recordings.
6. In the Select Cameras field, select the required camera.
Note: You can select multiple cameras to play the recorded videos.
7. Click Select all to select all the cameras to play the videos that are recorded on the chosen date and
time.
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8. Click Search to search the recorded videos by the selected cameras for the chosen date and time.
The search results display the recordings matching the search criteria you specify.
Figure 60. List View
9. On the Playback screen click any of the recordings to display video. The columns on the Playback
screen displays the Camera Name, Type of Recording (Manual, Alarm, Activity and so on),
Start Time, End Time, and Export.
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6.2 Exporting Video in List View
Using the export feature, you can export recorded videos from the SecureMind application and save them
on the client. The exported video file (with a .dat or .tar extension) can be played later using the
SecureMind video player application.
To export the video:
1. Select any recording from the playback list and click the Export icon . The following message is
displayed.
Selected Video will be compressed and downloaded as a single file. Continue?
2. Click Yes.
The Select Location for download dialog box is displayed.
3. Select the required location and save the file.
The video file is saved in the encrypted format on the local disk.
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6.3 Viewing Videos Using Timeline View
Using Playback Timeline View, you can view the recorded videos from a camera continuously without
any intervention.
The following table contains the playback controls of Timeline View.
Playback Controls
Description
Seek bar
Fast Rewind
Fast Forward
Stop
Play/Pause
Volume Control
Zoom Out
Zoom In
Table 9. Playback Controls and Description
To search and play the recorded videos using the timeline view, perform the following:
1. On the SecureMind Surveillance Manager screen, click Playback.
The Playback screen is displayed.
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2. In the Choose Views field, select the Timeline icon to view the recorded videos.
Figure 61. Timeline View
3. In the Choose Date field, select the From Date option. This indicates the date when the video was
recorded.
Note: The To Date, Choose Time, and Choose Recordings fields are disabled because the
timeline view plays all the videos that are recorded on the Chosen Date (From Date).
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4. In the Select Cameras field, select any camera to play the recorded videos. You must select only
one camera to play the videos.
5. Click Search to search the recorded videos by the selected camera for the chosen date and time.
The search results display the recordings matching the search criteria you specify.
Figure 62. Search Videos
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6. On the Timeline bar, the activity recordings and manual recordings display in blue. You can view the
video by clicking on the any recording on the timeline.
Figure 63. Timeline Video
Any activity detected as an alarm will be recorded as an alarm recording. This alarm can be viewed on
the Timeline View. On the timeline bar, the alarm recording displays in red.
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Videos play continuously from when you start them.
Figure 64. Timeline Video with Alarm Recording
Timeline View Previous
When you click on the previous icon you can view the video of the immediate past. For example, if
the timeline video is displaying the recordings from 11AM (Nov 28) and you want to see the video from
10AM (Nov 28), then click .
Timeline View Next
When you click on the next icon you can view the video of the immediate following time. For
example, if the timeline video is displaying the recordings from 10AM (Nov 28) and you want to see the
video from 11AM (Nov 28), then click .
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Timeline Zoom
Zoom in feature enables you to view the timeline at an expanded time scale of a recorded video.
When clicking on the Zoom in icon you can expand the time scale such that you can playback the video
recordings for any specific duration (10 minutes to one hour).
Based on the number of minutes you want to play back the recorded video, you can magnify and view
the recorded video up to six levels.
Levels
Description
First level
To view the recorded video for a period of 1 hour.
Second level
To view the recorded video for a period of 50 minutes.
Third level
To view the recorded video for a period of 40 minutes.
Fourth level
To view the recorded video for a period of 30 minutes.
Fifth level
To view the recorded video for a period of 20 minutes.
Sixth level
To view the recorded video for a period of 10 minutes.
Table 10. Zoom Levels and Description
Zoom out enables you to reduce the time scale the recorded video
6.4 Exporting Video in Timeline View
The export feature allows you can export recorded videos from the SecureMind application and save
them on your local disk. The exported video file (with a .dat or .tar extension) can be played later
using the SecureMind video player application.
To export the video:
1. Select the Select Export Range check box.
2. Click and drag the mouse on the timeline bar to select the export range.
3. Click . The following message is displayed.
Videos from <date and time> to <date and time> will be compressed and downloaded as a single
file. Continue?
4. Click Yes.
The Select Location for download dialog box is displayed.
5. Select the required location and save the file.
The video file is saved in the encrypted format on the local disk.
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6.5 Playing Exported Videos
You can verify and play the exported videos using SecureMind Video Player. The SecureMind video player
is a standalone application that needs to be installed separately on the Client PC.
To play the exported video:
1. Double-click the SecureMind Video Player executable file. The SecureMind Video Player is
displayed.
Figure 65. SecureMind Video Player
2. Click Browse and select the exported .dat or .tar file.
If the file is not tampered, then you can see the Verified icon. If not, you can see a Not Verified
icon.
Note: The exported video is considered authentic by SecureMind, when you see the Verified
icon.
3. Click Play.
The videos are decrypted and played using VLC media player
4. (Optional) Click Clear to delete the decrypted video files from the disk.
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Chapter 7: Viewing Status
This section provides information about the camera status, events (video loss, network error, and so on),
audit log, and relay status.
7.1 Camera Status
Information such as Camera Name, IP Address, Camera Status, and so on is displayed. It provides the
camera stream information such as codec used for the stream, resolution of the video from that stream,
stream frame rate, and transmission bit rate.
Note: If the camera is online, then the camera stream information is displayed. If the camera is
offline, then Camera Name, IP Address, and Status are displayed.
To view the camera status, peform the following:
1. On the SecureMind Surveillance Manager screen, go to Status > Camera Status.
The Camera Status screen is displayed.
Figure 66. Camera Status
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7.2 Events
Information of events such as video loss, network error, and storage error is displayed. Also, the source
where the event has occurred, the time when the event occurred, and the description of the event is
displayed.
To view the event history, perform the following:
1. On the SecureMind Surveillance Manager screen, go to Status > Events.
The Event History screen is displayed.
Figure 67. Events History
2. Click Print to print the event history.
7.3 Audit Log
Records information about the actions performed using the application. It displays the date, time,
operation, user information, previous data, new data, and client IP address.
Note: If you have used the application in different language other than the browser language, then
the audit log displays the details in all the languages that you have used to work with the
application.
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To view the audit log, perform the following:
1. On the SecureMind Surveillance Manager screen, go to Status > Audit Log.
The Audit Log screen is displayed.
Figure 68. Audit Log
2. Click Export to export the audit log.
The Select location for download window is displayed.
3. In Save in, select the folder where you want to save the audit log file.
4. In File name, enter the required file name. By default, the file name is audit.txt.
5. In Save as type, All Files is the default file type.
6. Click Save.
The audit file is saved to your local system.
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7.4 Output Status
The feature displays the list of available outputs and their status. Also, the list of active events that have
triggered each output is displayed.
To view the relay status, perform the following:
1. On the SecureMind Surveillance Manager screen, go to Status > Output Status.
The Output Status screen is displayed.
Figure 69. Output Status
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Glossary
This section describes the terminologies that are used in the document.
Terms
Description
Alert
The Alert feature alerts you when any unexpected event occurs. For example
unexpected activity between certain periods of the day, loss of video from camera, and
so on. You can define the timeframe within which an alert for the activity must be
reported.
Bit rate
Bit rate refers to the bits per unit time for the video stream. CBR refers to the constant
bit rate and VBR refers the variable bit rate.
Events
Events can be video loss, camera error, or storage error.
List View
List View shows a list of recordings in the Playback tab. Select any camera, date, and
time. The recorded videos from that camera within the selected date and time range
are listed.
Live View
Live View is the default view when you log on to the SecureMind Surveillance Manager
application. Live View shows the live stream from the camera. You must drag and drop
the camera over any quadrant to watch its live view.
Playback
Playback plays the videos recorded by the Surveillance Application. You must select a
camera, date, time, and the type of recording that you want to play.
SecureMind
Surveillance Manager
SecureMind Surveillance Manager application allows you to capture videos from IP and
USB cameras and store them on the NAS device.
Site Map
Site Map displays the types of cameras available for monitoring and recording in a tree
structure. They are fixed IP cameras, PTZ cameras, and USB cameras.
Timeline View
Timeline View shows a list of recordings in the Playback tab for a defined timeline. The
videos recorded are displayed on the timeline.
Video Loss
Video loss occurs if there is a communication failure with the camera or a loss of video
signal from the camera.
Camera Occlusion
Camera occlusion occurs when a camera’s field of view is blinded due to which the
video is either too dark or too bright.
Scene Change
Scene change alert is generated when the camera is repositioned to focus on another
scene.
Table 11. Glossary
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FAQ
If application is not successfully installed – do we get an error or will status show
as error? OR How to verify the SecureMind Application is installed properly?
Answer:
The installation will not be successful if the installation file is corrupted or if you have selected the wrong
installation file. When you select a wrong installation file, the
‘Unable to install the software update’
message is displayed.
Select the appropriate installation file with the .tgz extension and verify the following:
1. is displayed on the Common screen.
2. Click to open the application.
The IP camera is not available in the list, when ‘Search Camera’ is performed.
Answer:
1. The IP camera may not be supported by the application. In this case it cannot be added to the
application.
2. The search camera functionality will not find the IP camera on the network, if the IP camera does not
support the UPnP or ONVIF protocol.
3. The search camera functionality will not find the IP camera on the network, if the IP camera does not
support the UPnP or ONVIF discovery or the support (UPnP or ONVIF discovery) is not enabled.
4. Depending on the network, the search camera functionality may take some time to find and list the
camera. Perform the search once again after few minutes.
Unable to add camera to the application.
Answer:
1. Provided Wrong IP address, user name, or password. The following message is displayed:
‘Failed to establish communication with camera’
Verify if the camera Web page is accessible at the given IP address and the username and password
are appropriate.
2. Added the maximum number of cameras. The following message is displayed:
‘
The number of cameras has exceeded the maximum limit’
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After successfully adding the IP camera to the application, the IP camera is
displayed offline.
Answer:
1. Verify if the IP camera is on the same network as the network storage device.
2. Verify if the IP address, Manufacturer, and Model names are appropriate.
3. Reset the IP camera to factory state and add the IP camera once again.
4. The camera was switched off after adding.
After adding the cameras how do I view the recordings?
Answer:
Go to the Playback tab, select the camera, and search for the recordings.
After adding the cameras, search for recordings does not display any
recordings?
Answer:
1. After the camera is added, by default it is configured for activity recording, which means the
recording will be performed only if there is any activity in the field of view of the camera. Start
manual recording on the camera if the recording is required on a continuous basis irrespective of the
activity.
2. If the camera is added recently or a recent activity must be viewed, perform the search again after
five minutes.
3. Check the event log if there is any storage error or video loss from the camera.
After adding the cameras, how do I view the live video from the camera?
Answer:
After the camera is added, go to the Live View tab. Select the layout, select the camera, and drop the
camera to the required quadrant to view the video.
In Live View, the view does not display any video. But, it displays the camera
name though the camera is not offline.
Answer:
1. Ensure that VLC media player is installed and the plugin or active X control is enabled.
2. Ensure that the firewall is disabled for the VLC media player.
3. If you are accessing the application from a different network, ensure that the Remote View
Setting option is enabled under Setting > Remote View Setting screen.
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What is the color (red and blue) indication in the playback timeline view?
Answer:
The red color indicates alarm recording while the blue color indicates manual or activity recording.
What format does the video clip get exported? How to playback the exported
clips?
Answer:
The exported clips are stored in the mp4 file format. These can be played using the VLC media player.
How to access the recorded video if the camera is deleted from the application?
Answer:
If the camera is deleted the corresponding videos can be found in the share chosen for the recordings.
However, the files will be deleted if the number of days for which the recordings have to be stored is
completed.
How do I configure the system to detect and report activity as alarm?
Answer:
Use the Alert screen to configure the days and time period when the activity should be reported as
alarm.
What action should be taken if the storage is full?
Answer:
Delete the unnecessary files and recordings in the volume to make space of new recordings. The existing
recordings will be deleted after the specified number of days for which the recordings have to be stored
is completed.
The number of days for which the recordings are stored can be reduced under Setting > Storage to avoid
the storage full situation from occurring again.
I am unable to see the Live View even if I have installed the VLC and Mozilla
Firefox. The application displays a message need to install the plugin.
Answer:
Uninstall VLC by deleting the cache and preferences. Reinstall VLC by selecting the option when installing
the Mozilla Firefox.
Unable to see live view, it displays a blank video.
Answer:
To see live view, select the Enable Remote View option under Setting > Remote View Setting.
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What is the IP address to connect the device over the internet?
Answer:
Enable the remote access, which will display the internal and external IP addresses. Use internal IP
address if you are connecting the device in local network. Use external IP address if you are connecting
the device from the external world through internet.
Unable to complete Personal Cloud configuration.
Answer:
Refer the https://lenovo-na-en.custhelp.com/app/answers/detail/a_id/29070/related/1 link if you are
unable to complete the Personal Cloud configuration.
How to set up the router for Personal Cloud?
Answer:
Refer the https://lenovo-na-en.custhelp.com/app/answers/detail/a_id/27322 link to set up the router for
Personal Cloud.
Will the recorded video data be deleted after uninstalling the application?
Answer:
Recorded data will be stored in the device even after uninstalling the application.
What are all the pre-configuration and prerequisites for viewing the video
remotely?
Answer:
Remote access or Personal cloud should be enabled.
When you enter the wrong license key, the ‘Some of the License Keys are
incorrect’ message is displayed.
Answer:
Ensure the following:
The license keys are entered appropriately.
The same license keys are not used on any other device.
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Existing NAS device is not functional and has been replaced within the warranty
period. Can the licenses from the old NAS device be transferred to the new
device?
Answer:
Yes if you replace the NAS device, then the license(s) can be transferred.
You must share the user details with old MAC address, new MAC address, and user e-mail ID to the
technical support team. The technical support team will send the new activation code to your e-mail ID.
What happens to the license information when I perform software reset on the
NAS device?
Answer:
You can enter any one of the License keys for the device .The server will authenticate the license key and
send back the last updated activation code.
If you do not have the internet connection, then send the MAC address and License key information to
the Technical support team. The Technical support team will provide the last used activation code that is
available on the server.
Alternatively, you can verify the license details and activation code at www.securemind.mindtree.com
(My Account > License details).
Note: You must register on the Web site to access this information.
I have activated license key for 48 cameras but only 32 cameras are shown in the
license information.
Answer:
The maximum cameras that are supported by the NAS device model can be 32. The application allows
you to add the cameras to NAS device model. Refer the Possible license upgrades table to know the
number of cameras that are supported by the NAS devicemodel.
After upgrading the license to the device, the License Information in the
application does not match with the user account license details seen on the Web
site (www.securemind.mindtree.com).
Answer:
Verify if the number of cameras added exceeds the maximum number of cameras supported by the
device. The maximum number of cameras supported by NAS device is indicated in the Possible license
upgrades table.
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In case of multiple license upgrades, what will be the total number of cameras
supported?
Answer:
In case of permanent license upgrade, total number of cameras will be cumulative count of all cameras
added during all previous upgrades, including the current one.
In case of a demo license, total number cameras will correspond to the highest number of cameras
activated.
What will happen to the license details, if I modify the e-mail ID at the device end?
Answer:
All communications will be sent to the last updated e-mail ID. You must re-register at
www.securemind.mindtree.com with the updated e-mail ID to access the license details.
What will happen if I remember the activation code of the previous upgrade and
the not current upgrade?
Answer:
If the device has internet connection, when you enter the activation code of the previous upgrade, the
response from server will automatically indicate the latest activation code. The device will get activated
according to the latest upgrade request.
If the device is not connected on the internet, then you can verify the license and activation code details
from www.securemind.mindtree.com.
Note: It is recommended to register at www.securemind.mindtree.com as soon as you get the
license keys activated in the NAS device for the first time.
I have lost the paper license key and not saved activation code?
Answer:
You must provide MAC address and e-mail details to the Mindtree support team. Mindtree support team
will share the activation code details.
Alternatively, you can verify the license details and activation code at www.securemind.mindtree.com
(My Account > License details).
Note: You must register on the Web site to access this information.
FAQ
SecureMind Surveillance Manager
Page 100
When I add a camera, it is does not record until I manually click the record button
on Live View, why?
Answer:
By default, when you add a camera the recording is activity based recording that is whenever there is an
activity in the field of camera view, it will start recording as the activity recording. You can also record the
video streams continuously by clicking the manual record button on Live View.
How do can I disable the alarm sound?
Answer:
In Setting, go to Alert. In Alarm sound for activity alerts, deselect the Enable Alarm Sound
option.
I have configured Alerts for every day in the week, but received only one e-mail
notification while there was activity at multiple periods in a day. How do I receive
e-mail alert for each activity?
Answer:
In Setting, go to Alert. In Configure when to send e-mail alerts, select For each activity. If this
option is not enabled, then you will receive an e-mail alert for the first activity.
What information is captured in the audit log?
Answer:
The audit log captures the operations performed by the user. It provides details such as date and time,
user information, operation performed, and the client IP address.
How do I achieve better control over bit rate?
Answer:
Iframe interval must match frame rate for better bit rate control.
Do you support HD/720p formats?
Answer:
Yes HD/720p formats are supported. However, the overall bit rate should be less than the maximum
supported per platform.
What is maximum bit rate for one camera?
Answer:
6 Mbps is the maximum bit rate for one camera.
FAQ
SecureMind Surveillance Manager
Page 101
How do I get the device MAC address?
Answer:
Launch SecureMind application on the device. Go to Menu > License Info. The device MAC address is
available.
Unable to add the Axis camera as ONVIF even if the camera is listed in the
camera search result.
Answer:
After changing the following settings in the camera, add the camera as ONVIF in the application:
1. Log on to the camera Web page.
2. Go to Setup > System option > Security > ONVIF.
3. Click Add and provide the user name and password.
4. Select administrator and click Save.
5. Go to System option > Advanced > Plain config.
6. Select Web service and click Select group.
7. Uncheck the replay attack protection.
8. Click Save.
Unable to add the Flexwatch camera as ONVIF in application.
Answer:
After changing the following settings in the camera side, add camera to the application:
1. Log on to the camera Web page.
2. Go to Admin > Network configuration > RTP/RTSP.
3. Select the Enable option.
4. Click Save.
What happens to the old recordings of the camera if the IP address of the camera
is modified?
Refer the Modifying Camera Information section, to modify the camera IP address. After changing the IP
address, go to the Playback screen and search the old recordings.
When I try to add an ONVIF camera to the application the “Failed to establish
communication” error is displayed.
Answer:
Verify and ensure that the NAS device time and the camera time are in sync.
Contact details:
Global Village, RVCE Post, Mysore Road,
Bangalore - 560059
India
Phone -91 (80) 67064000
Fax - 91 (80) 67064100
E-mail - Support_Sm@mindtree.com
This document is the exclusive property of Mindtree Limited (Mindtree). The recipient agrees that they will not copy,
transmit, use or disclose the confidential and proprietary information in this document by any means without the
expressed and written consent of Mindtree. By accepting a copy, the recipient agrees to adhere to these conditions to the
confidentiality of Mindtree's practices and procedures; and to use these documents solely for responding to Mindtree's
operations methodology.
… 99 …


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