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Table 22. Access to self-help resources (continued)
Resources How to access?
Reset or restore Windows
1. Go to https://pcsupport.lenovo.com.
2. Find the information about system recovery from the
Troubleshooting section and follow the on-screen
instructions.
Product documentation:
Generic Safety and Compliance Notices
Safety and Warranty Guide
Setup Guide
This User Guide
Regulatory Notice
1. Go to https://pcsupport.lenovo.com.
2. Detect your product or manually select your product
model.
3. Filter out the documentation you want.
Latest support information:
Drivers and software
Diagnostic solutions
Product and service warranty
Product and parts details
Knowledge base
https://support.lenovo.com
Windows help information
Search Get Help or Tips in the Windows search box.
Use Windows Search or the Cortana® personal
assistant.
Microsoft support Web site: https://
support.microsoft.com
Note: When you open https://pcsupport.lenovo.com or https://support.lenovo.com, change the country or
region from the top bar.
What is a CRU
Customer replaceable units (CRUs) are parts that can be upgraded or replaced by the customer. A Lenovo
product may contain the following types of CRUs:
Self-service CRU Parts that can be installed or replaced easily by
customers themselves or by trained service
technicians at an additional cost.
Optional-service CRU Parts that can be installed or replaced by customers
with a greater skill level. Trained service technicians
can also provide service to install or replace the
parts under the type of warranty designated for the
customer’s machine.
If you intend to install a CRU, Lenovo will ship the CRU to you. You might be required to return the defective
part that is replaced by the CRU. When a return is required: (1) return instructions, a prepaid shipping label,
and a container will be included with the replacement CRU; and (2) you might be charged for the
replacement CRU if Lenovo does not receive the defective CRU within thirty (30) days of your receipt of the
replacement CRU. For full details, see the Lenovo Limited Warranty at https://www.lenovo.com/warranty/llw_
02.
Chapter 5.Help and support 31
37


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