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Hoofdstuk6.CRU-service
WatisCRUenCRU-service?
EenCRU(CustomerReplaceableUnit)iseenservice-onderdeeldiedoordeklantkanwordenvervangen
omeencomputerprobleemoptelossen.ErzijntweetypenCRU's:
Self-serviceCRU's
Deklantisverantwoordelijkvoorhetverwijderen
envervangenvanCRU's.
Optional-serviceCRU'sKlantenkunnenCRU'szelfvervangenofLenovo
ofdiensserviceprovidervragenomditvoorhunte
doen.
CRU-serviceiseenservicediedoorLenovoofdiensserviceproviderwordtgeleverd.OnderdeCRU-service
verzendtLenovoofdiensserviceproviderCRU'snaardeklant.Deklantisverantwoordelijkvoorhet
verwijderenenvervolgenshetinstallerenvanCRU'svolgensdehieropgegeveninstructiesofdeinstructies
diebijdeCRU'swordtmeegeleverd.Dekantmoethetdefecteonderdeeldatmoetwordenvervangen
mogelijkretourneren.Indienterugzendingwordtverlangd:
bijdevervangendeCRUwordeninstructiesvoorderetournering,eenvoorafbetaaldverzendetiket
eneendoosgeleverd.
mogelijkwordenkostenvoordeklantinrekeninggebrachtvoordevervangendeCRUalsde
serviceproviderdedefecteCRUnietbinnendertigdagennadatdeklantdevervangendeCRUheeft
ontvangen,heeftteruggekregen.
Opmerking:DeCRU-serviceisnietinallelandenofregio'sbeschikbaar.
CRU'svoorLenovo100SChromebook
InditgedeeltevindtueenlijstmetCRU'svoorLenovo100SChromebookenvindtuinstructiesvindt
voorhetvervangenvanCRU's.
CRU
TypePublicatiemetdaarininstructies
Netvoedingsadapter
Zelfservice
Handleidingvoorveiligheid,
garantieeninstallatie
Opmerking:DeHandleidingvoorveiligheid,garantieeninstallatieiseengedruktepublicatiebehorendebij
uwChromebook.
©CopyrightLenovo2015
13
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