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Network timeout
Problem past router – no
response being received from
network
Streaming IR station and
suddenly station becomes
unavailable
Service not
available(DAB)
No DAB reception
Update failed
Software upgrade failed
Troubleshooting
Problem
Cause
Solutions
Cannot connect
to network
Network down
Check that network is working
between a computer and the
router
Router restricts access to listed
MAC addresses
Obtain the radio MAC address
from Menu>System
settings>Network>View settings
and add to router list
Insufficient Wi-Fi signal strength
Check distance to router, see if
a computer can connect to the
network in this location
Unknown encryption method
Change encryption method on
router. This radio supports WEP,
WPA and WPA2
Unusual network configuration
Setup network manually
through Menu>System
settings>Network>Manual
settings
Firewall preventing access
Check the following ports are
open on the router:
UDP and TCP port 80 and 123;
DNS port 53.
Windows shares: port 135-139
and 445.
Cannot connect
to Internet
Internet connection down
Check that Internet is working
for a computer connected to
the same network
Firewall preventing access
Check the following ports are
open on the router:
UDP and TCP port 80 and 123;
DNS port 53.
17


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