TROUBLESHOOTING
1. If you have trouble connecting the radio to your wireless network, these steps may
help to resolve the problem:
Confirm that another Wi-Fi or Ethernet Wired-connected PC can access the Internet (i.e. can
browse the web) using the same network.
Check that a DHCP server is available, or that you have configured a static IP address on the
radio.
Check that your firewall is not blocking any outgoing ports. As a minimum, the radio needs access
to UDP and TCP ports 80, 554, 1755, 5000, and 7070.
Some access points may be set so that only equipment with registered MAC addresses can
connect to them. This is one possible cause of the Internet Radio being unable to connect to the
Wi-Fi network, and the Internet Radio display will show Bad ESSID or key. To overcome this
problem you will need to add the Internet Radio’s MAC address to the list of allowed equipment in
your access point. The Internet Radio’s MAC address can be found using the menu item
Configure > Network Config > View Config > MAC address. You will need to refer to the guide for
your Access Point in order to enter the Internet Radio as an allowed piece of equipment.
If you have an encrypted network, check that you have entered the correct key or passphrase into
the radio. Remember that text format keys are case sensitive.
If your wireless network name (ESSID) is ‘Hidden’ (a setting on the wireless access point), then
you can either unhide it, or manually enter the name into the Internet radio and media player:
Select Configure, Select network, Enter ESSID. Confirm if the Network is encrypted, e.g. requires
a WEP or WPA key, then enter the network name.
2. If your radio can connect to the network successfully, but is unable to play particular
stations, it may be due to one of the following reasons:
The station is not broadcasting at this time of the day (remember it may be located in a different
time zone).
The station has too many people trying to connect to the radio station server and the server
capacity is not great enough.
The station has reached the maximum allowed number of simultaneous listeners.
The station is no longer broadcasting.
The link on the radio is out of date. This is updated automatically every day, so the next time you
turn on the radio, the link will be recognized.
The Internet connection between the server (often located in a different country) and you is slow.
Some Internet service providers may fail to stream in certain geographical areas. Try using a PC
to play back the stream via the broadcaster’s web site. If you can play back the station with a PC,
use the form at http://www.reciva.com/station/add_station.asp to notify us so that we can change
the station data that is used by the radio.
If you have a laptop, try connecting to the radio station using that.
3. When you scan for PCs none can be found, or the PC you are looking for does not
appear in the list:
Global File sharing is not enabled on the PC.
The PC you are looking for is in another part of the network separated by a router. (This may
happen if you have two access points on the same network, and the Media source is on one
Access Point and the Internet radio is on another).
The PC with the media content may not have the same workgroup as the server managing the
network. The easiest solution is to change the PC workgroup name to the same as that being
supported by the server.
You have not connected to the wireless Access point. On the Internet radio, select ‘Configure’,
‘Network Configure’, ‘Select Network’, ‘Scan’ and then select your Wireless network. (You may
need to enter a security key to access the network wirelessly.)
You have not enabled simple file sharing on Windows 2000. In Windows 2000 simple file sharing
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