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Miscellaneous
Troubleshooting
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About the Wi-Fi function
The camera cannot connect to the wireless LAN. The radio transmission gets
disconnected.
Use the camera within the communication range of the wireless LAN network.
Connection types and security setting methods are different depending on the wireless access point.
Refer to the instructions of the wireless access point.
When the radio transmission is interrupted, the condition may improve by moving the location or
changing the angle of the wireless access point.
The camera may not automatically connect when the network SSID of the wireless access point is
set not to broadcast.
Set the network SSID of the wireless access point to broadcast.
Is any device, such as microwave oven, cordless phone, etc., that uses 2.4GHz frequency operated
nearby?
Radio transmissions may get interrupted when used simultaneously. Use them sufficiently away
from the device.
Is the 5GHz/2.4GHz switchable wireless access point connected to other equipment using the 5GHz
band?
The use of a wireless access point that can use 5GHz/2.4GHz simultaneously is recommended.
It cannot be used simultaneously with this camera if it is not compatible.
When the battery indicator is flashing red, the connection with other equipment may not start or the
connection may be disrupted. (A message such as [Communication error] is displayed.)
The wireless access point is not displayed. Or it cannot be connected.
Check if the wireless access point to connect is in operating state.
The camera may not display or connect to a wireless access point depending on the radio
transmission condition.
Perform the connection closer to the wireless access point.
It may not be displayed even if the radio transmission works depending on the setting of the wireless
access point.
Check the settings of the wireless access point.
The wireless access point may not be found depending on the radio transmission condition.
Perform the [Manual Connection]. (→192)
Is the network SSID of the wireless access point set not to broadcast?
It may not be detected when it is set not to broadcast. Enter and set the network SSID. (→193)
Try the following:
Move the camera closer to the wireless access point
Remove the obstacles between the camera and the wireless access point
Change the direction of the camera
It takes long time every time to connect to a smartphone.
It may take longer time to connect depending on the Wi-Fi connection setting of the smartphone, but
it is not a malfunction.
The camera is not displayed in the Wi-Fi setting screen of the smartphone. It takes time
to setup the connection.
Try switching the ON/OFF of the Wi-Fi function in the Wi-Fi settings of the smartphone.
230


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