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14.Frequently Asked Questions and
Troubleshooting
Frequently Asked
Questions
Cause and Solution
Unable to turn
on phone
Press the power on key for over 1
second.
Check if the battery is properly
connected. Please remove and install
it again, retry to turn on
Check if battery is appropriately
charged
Unable to
connect to a
network
Weak signal. Please Try and move to a
location with strong signal and try
connecting to the network again
Please ensure that you are not beyond
the network coverage of service
providers
Please ensure you have a valid SIM
card. Please contact your network
provider for further information
Display
information
while turning on
Check if the SIM card (insert the SIM
card) is installed correctly
Handset lock password. If the handset
lock is activated, you have to input
handset password before using.
Input PIN. Inputting PIN while turning
on each time is activated, you have to
input the PIN code.
Input PUK code: Having input wrong
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