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Frequently Asked Questions and Troubleshooting
Questions
Cause and Solution
Unable to turn on
phone
Press the power on key for over 1 second.
Check if the battery is properly connected. Please remove and
install it again, retry to turn on
Check if battery is appropriately charged
Unable to connect
to a network
Weak signal. Please Try and move to a location with strong
signal and try connecting to the network again
Please ensure that you are not beyond the network coverage of
service providers
Please ensure you have a valid SIM card. Please contact your
network provider for further information
Display information
while turning on
Check if the SIM card (insert the SIM card) is installed correctly
Handset lock password: If the handset lock is activated, you
have to input handset password before using.
Input PIN: Inputting PIN while turning on each time is activated,
you have to input the PIN code.
Input PUK code: Having input wrong PIN code for 3 times
straight will lock the SIM card. You need to input the PUK code
provided by your network provider.
Poor quality of
calling
Please check if the sound volume is tuned improperly
In an area with poor receiving condition, example: basement, the
signal might be weak. Try reaching a location with stronger
signal reception and call again.
While using the mobile phone in the peak period of
communication, like commute time, you may be unable to call
because of line congestion.
16


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