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Problems and solutions
Before calling the Laurastar Customer Service department, please check the following points:
Return to the Customer Service department
Switch off the appliance and disconnect the plug. Locate your purchase contract, invoice or receipt.
Telephone the Customer Service department and follow the instructions given.
IRON
Symptom Likely cause Remedy
The soleplate drips. The iron is not ready.
The appliance has not been drained
recently.
The reservoir has been rinsed with a
product other than water.
Wait until the white indicator light on
the On/Off switch (7) stops ashing.
Drain the appliance.
Call the Customer Service
department.
The iron does not heat up. The plug (15) is disconnected.
The On/Off switch (7) is off.
Connect the plug.
Switch on the appliance.
STEAM GENERATOR
Symptom Likely cause Remedy
Makes a buzzing noise when steam is
emitted from the iron.
Generator vibration (1). This noise is normal for a new
appliance, it will disappear in the
course of use.
Makes a crackling noise when the
appliance is switched on.
The appliance has been set to heat up. This noise is normal when the
appliance is heating up.
The white indicator light ashes
during ironing.
The water has been reheated. The appliance is working normally.
The iron no longer emits steam. The
pressure has fallen.
The reservoir (4) is empty.
The appliance is switched off.
The plug (15) is disconnected.
Fill the reservoir with water – page 4.
Press the appliance’s On/Off switch (7).
Connect the plug.
The light remains red when the
reservoir is full.
The reservoir has not been correctly
replaced.
Remove the reservoir and replace it
correctly in the base, with the cover
open.
Draining the appliance
In order to prolong the effectiveness of your appliance and avoid traces
of limescale, it is vital that you drain the appliance each time you change
the lter cartridge.
Drain the appliance in accordance with the following instructions:
Check that the plug (15) has been disconnected and unplugged from
the outlet, the reservoir (4) has been removed and the iron (2) and
insulating mat (5) have been placed to one side.
Shake the appliance energetically using circular movements, and place
it over a sink. F
Lift the protective tab on the drain screw (14) and unscrew this using
a small coin. G
Drain all the water contained in the appliance. H
Retighten the drain screw (14), replace the protective tab and ll the
water reservoir (4). You can now switch on your appliance again.
Customer Service
Contact Laurastar
On our website: www.laurastar.com
There you will nd other addresses for importers and ofcial service partners, as well as the complete list of
Laurastar accessories.
IMPORTANT: Before returning any product to the Customer Service department, please refer to the
chapter Problems and Solutions - page 9.
Tel. Fax E-mail
CH 0800 55 84 48 0840 55 84 49 ch_serviceclient@laurastar.com
ch_kundendienst@laurastar.com
UK 0800 05 65 314 ukservice@laurastar.com
FR 0800 918 867 0800 911192 f_serviceclient@laurastar.com
DE 0800 32 32 400 0800 32 32 401 d_kundendienst@laurastar.com
NL 0800 0228 776 0800 0228 772 nl_klantendienst@laurastar.com
BE 0800 948 38 0800 948 39 be_klantendienst@laurastar.com
be_serviceclient@laurastar.com
LU 0800 48 284 0800 48 285
AT 0800 29 59 53 0840 29 62 49 at_service@laurastar.com
IT 800 795 851 800 783 484 it_servizioclienti@laurastar.com
USA 800 428 28 04 541 773 2270 info@laurastarus.com
KR 031 906 1543 k_service@laurastar.co.kr
Other countries +82 (0)31-906-1549 +41 21 948 28 99 intl_service@laurastar.com
F
G
H
EN
7


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