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Problems and solutions
Before calling the Laurastar Customer Service department, please check the following points:
Return to the Customer Service department
Switch off the appliance and disconnect the plug. Locate your purchase contract, invoice or receipt.
Telephone the Customer Service department and follow the instructions given.
IRON
Symptom Likely cause Remedy
The soleplate drips. • The iron is not ready.
• The thermostat (12) is incorrectly set.
• The appliance has not been drained
recently.
• The reservoir has been rinsed with a
product other than water.
• Wait until the white indicator light on
the On/Off switch (7) stops ashing.
• Set the thermostat – page 4.
• Drain the appliance.
• Call the Customer Service
department.
The iron does not heat up. • The plug (16) is disconnected.
• The On/Off switch (7) is off.
• Connect the plug.
• Switch on the appliance.
The iron is too hot. The thermostat (12) is incorrectly set. Set the thermostat – page 4.
STEAM GENERATOR
Symptom Likely cause Remedy
Makes a buzzing noise when steam is
emitted from the iron.
Generator vibration (1). This noise is normal for a new
appliance, it will disappear in the
course of use.
Makes a crackling noise when the
appliance is switched on.
The appliance has been set to heat up. This noise is normal when the
appliance is heating up.
The white indicator light ashes
during ironing.
The water has been reheated. The appliance is working normally.
The iron no longer emits steam. The
pressure has fallen.
• The reservoir (4) is empty.
• The appliance is switched off.
• The plug (16) is disconnected.
• Fill the reservoir with water – page 4.
• Press the appliance’s On/Off switch
(7).
• Connect the plug.
The light remains red when the
reservoir is full.
The reservoir has not been correctly
replaced.
Remove the reservoir and replace it
correctly in the base, with the cover
open.
12


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