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Troubleshooting
Problem Cause Solution
Grill will not light.
1. LP cylinder valve is closed.
2. LP cylinder gas level is low.
3. Igniter battery is not properly
installed or battery needs to be
replaced.
4. “Match lighting” may be
necessary.
5. Connections to the igniter or
electrodes are loose.
6. Electrodes may be wet.
7. Debris is blocking the electrodes.
8. No spark shows at igniter tip.
1. Turn ON LP cylinder valve.
2. Replace LP cylinder.
3. Properly install or replace igniter
battery.
4. “Match lighting” light grill per this
manual’s instructions.
5. Reconnect or replace wiring to
igniter or electrodes.
6. Dry electrodes with dry cloth.
7. Clean electrodes with rubbing
alcohol and retry.
8. Replace igniter.
Flame will not stay lit.
1. LP cylinder valve is closed.
2. LP cylinder gas level is low.
3. Burner is not properly installed or
dirty.
1. Turn ON LP cylinder valve.
2. Replace LP cylinder.
3. Reinstall burner properly and clean
out any debris.
Flame is low, irregular
or noisy.
1. LP cylinder gas level is low.
2. Burner ports may be clogged.
3. Gas supply may be bent or
kinked.
4. Burner may be getting too much
air.
5. Grill may be in an area that is too
windy.
6. There are obstructions such as
grease, debris, or insects in air
inlets.
7. Air shutter needs adjustment.
1. Replace LP cylinder.
2. If only one burner is affected, check
and clean the burner ports.
3. Straighten out the gas supply hose.
4. If burner flame is mostly yellow or
orange, adjust the air shutter.
5. Wait until wind subsides to continue.
6. Clean burner air inlets of
obstructions.
7. Adjust air shutter.
Excessive flare-ups
DO NOT spray
water on the gas
flames – this could
damage the grill.
1. Flare-up are normally caused by
excessive fat from meat being
grilled.
2. Grill is dirty.
3. The cooking temperature may be
too high.
4. Lid is closed.
5. Food is overcooked or burnt.
6. Grease tray and grease box are
full of grease.
1. Trim fat from meat being grilled.
2. Make sure grill is clean.
3. Keep flame on low or turn one
burner off.
4. Keep the lid up when grilling to
avoid excessive flare-ups.
5. Move food to the warming rack until
flames subside.
6. Clean grease tray and grease box.
19


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