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62 Troubleshooting
Troubleshooting
In this chapter, you will find suggestions and assistance for a few common difficulties.
No WAN connection is established
After start-up the router automatically attempts to connect to the access provider. During
this process, the Online LED will blink green. If successful, the LED will switch over to
steady green. If, however, the connection can't be established, the Online LED will light up
red. The reason for this is usually one of the following:
Problems with the cabling?
Only the cable provided with your device should be used to connect to the WAN. This
cable must be connected to the Ethernet port of your broadband access device. The WAN
link LED must light green indicating the physical connection.
Has the correct transfer protocol been selected?
The transfer protocol is set along with the basic settings. The basic setup wizard will enter
the correct settings for numerous DSL providers automatically. Only if your DSL provider is
not listed, you will have to enter manually the protocol being used. In any case, the proto-
col that your DSL provider supplies you with should definitely work.
You can monitor and correct the protocol settings under:
DSL data transfer is slow
The data transfer rate of an broadband (Internet) DSL connection is dependent upon
numerous factors, most of which are outside of one's own sphere of influence. Important
factors aside from the bandwidth of one's own Internet connection are the Internet con-
nection and current load of the desired target. Numerous other factors involving the Inter-
net itself can also influence the transfer rate.
Configuration tool Run command
LANconfig Management Interfaces Interface settings WAN
Interface
WEBconfig Expert Configuration Setup Interfaces WAN
Interface
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