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LANCOM Installation Guide – LANCOM Service & Support
EN
Firmware
The latest LCOS firmwares, drivers, tools, and documentation can be
downloaded free of charge from the download section on our website:
www.lancom-systems.com/downloads/
Partner support
Our partners get additional support access according to their partner level.
More information can be found on our website:
www.lancom-systems.com/mylancom/
LANCOM Service
Warranty
Within the EU all LANCOM Systems products come with a voluntary
manufacturer warranty. The warranty period depends on the device type:
A 2 years for all LANCOM unmanaged and websmart switches as well as
accessories
A 3 years for all LANCOM routers, gateways, WLAN controllers, access
points, and R&S
®
Unified Firewalls
A 5 years for all LANCOM managed switches
Within the EU: To apply for warranty you need an RMA number (Return of
Material Authorization). In this case please contact our support team.
More information can be found under der following link:
www.lancom-systems.com/repair/
Outside EU: Please contact your reseller or distributor.
Lifecycle
The LANCOM lifecycle applies to the support of products. For more infor-
mation please visit the LANCOM website:
www.lancom-systems.com/lifecycle/
17


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