Manual LaCie Rugged SSD Pro (page 19 of 23) (English)

765292

Zoom out

Zoom in

1/23

Frequently Asked Quesons

For help setting up and using LaCie Rugged SSD Pro, review the frequently asked questions below. For

additional support resources, go to LaCie customer support.

All users

Problem: My ﬁle transfers are too slow

Q: Are both ends of the Thunderbolt 3 cable firmly attached?

A: Review troubleshooting tips for cable connections below:

Check both ends of the cable and make sure that they are fully seated in their respective ports.

Try disconnecting the cable, waiting 10 seconds, and then reconnecting it.

Try a different Thunderbolt 3 cable.

Q: Are there other devices connected to the same port or hub?

A: Disconnect other devices and see if the storage device’s performance improves.

Problem: The provided Thunderbolt 3 cable is too short

Q: Can I use my storage device with a longer cable?

A: Yes, provided it is certified according to Thunderbolt 3 standards. However, LaCie recommends using the

cable shipped with your storage device for the best results. If you use a longer cable and experience

problems with detection, transfer rates or disconnection, use the original cable included with your storage

device.

Problem: Device doesn't work when connected to a USB-A port

Q: Can I connect LaCie Rugged SSD Pro to a USB 3.0/2.0 (USB-A) port?

A: No. Due to power delivery limitations, connections to USB-A ports of any kind are not supported.

Problem: I’m receiving ﬁle transfer error messages

19LaCie Rugged SSD Pro

6/22/20

Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

Forumrules

To achieve meaningful questions, we apply the following rules:

First, read the manual;
Check if your question has been asked previously;
Try to ask your question as clearly as possible;
Did you already try to solve the problem? Please mention this;
Is your problem solved by a visitor then let him/her know in this forum;
To give a response to a question or answer, do not use this form but click on the button 'reply to this question';
Your question will be posted here and emailed to our subscribers. Therefore, avoid filling in personal details.

new questions and answers
new manuals

You will receive an email to register for one or both of the options.

Get your user manual by e-mail

Enter your email address to receive the manual of LaCie Rugged SSD Pro in the language / languages: English as an attachment in your email.

The manual is 0,44 mb in size.

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of LaCie Rugged SSD Pro

LaCie Rugged SSD Pro User Manual - German - 23 pages

LaCie Rugged SSD Pro User Manual - Dutch - 23 pages

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.

Info

LaCie Rugged SSD Pro Manual

Product: