Manual Kuvings ULD-115YB (page 11 of 23) (English)

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TROUBLESHOOTING Q&A

When there is no power to the juicer:

• Check if the power cord is properly plugged in.

• Check if the drum lid and the juicing bowl are

properly assembled.

• Check if the top-set and the base are properly

assembled.

• Juicer will not operate if parts are not

assembled properly.

Low juice yield:

• Di erent ingredients hold di erent amounts of

 uid that will yield di erent amounts of juice.

• If the ingredients are not fresh, they may

contain reduced amounts of  uid, which will

yield less juice.

• Check if the compression silicone is  rmly

inserted.

• If the ingredient itself has low water content, it

may help to soak it in water before juicing.

• If juicing ingredients with small seeds, after a

few servings, it may reduce the juice yield. For

best result, disassemble and wash the top-set

in between juicing.

• If there is seed residue on the bottom of the

strainer, this can a ect juicer performance and

the overall juice yield.

There is too much pulp in the juice:

• When continuously juicing, and depending on

the ingredient, the juice may contain a lot of

 ne pulp.

• To reduce the  ne pulp, clean the top-set

frequently and extract the pulp.

• Use a mesh strainer and put the juice through

it to collect the unwanted pulp.

• If the strainer and the screw are damaged

and a ecting the juicer’s performance, it is

recommended the parts be replaced.

*The lifetime of each part may vary depending

on length and method of use and ingredients

extracted.

• If too many ingredients are inserted at the

same time, it may cause the juicer to stop

frequently. This can lead to pulpy juice. Insert

the ingredients slowly and few at a time.

The drum lid will not close:

• Make sure the juicing screw is pushed all the

way in to the strainer in order for the drum lid

to close properly.

• If the juicing screw is not properly in position,

the drum lid may not close.

Odd noise from the juicer:

• Check if the parts are assembled correctly.

Try reassembling the parts and listen for the

odd noise.

• Do not start the juicer unless there are

ingredients and/or liquid in it.

• Operating the juicer without ingredients can

cause damage to the screw.

• If the juicer is operated without ingredients or

liquid, the noise level can increase and also can

lead to damage.

• The friction noise from the juicing screw and

the strainer will disappear when ingredients

are inserted into the juicer.

• If the noise occurs when ingredients are

inserted into the juicer, check the size of the

ingredients. Do not insert anything over 1 inch

in thickness.

• Depending on the type of ingredients, the

dimensions can be smaller.

• The noise can occur if the juicer is operated on

an uneven or slanted surface. Place the juicer

on a horizontally  at surface when operating.

The extracted pulp is very moist:

• During the very beginning of extraction, the

pulp can be more moist.

• Depending on the ingredient’s condition, the

extracted pulp can be a ected; especially

when the ingredient is not fresh, the juice can

be extracted with the pulp.

During operation, the juicing bowl shakes.

• The juicing screw and the strainer are set up to

crush and squeeze the ingredients. It is normal

for the juicing screw and the strainer to vibrate.

• If the ingredient contains strong  ber, the

vibration from the top-set may be stronger.

During juicing, the juicer stopped:

• Check the power cord and make sure it is

plugged in correctly.

• Check that all the parts are correctly assembled.

• If too many ingredients are inserted at one

time, this can cause the juicer to stop.

• When the juicer stops because there are too

many ingredients inserted in it, press the

REVERSE - OFF - FORWARD button in this order,

switching back and forth 2 to 3 times.

• The reverse setting will push the ingredients

up, and the forward setting will pull the

ingredients down.

• If the juicer stops due to the overload

protection, let the juicer cool for 30 minutes to

2 hours before juicing again.

• If there are hard seeds within the ingredients,

remove them before juicing. Hard seeds can

damage the juicer.

Layers of separation in the juice:

• Depending on the density of the ingredients,

the extracted juice may show layers of di erent

juices. It is di erent from separation due to

oxidation caused by juicing with a high-speed

juicer.

The drum lid is stuck:

• After juicing, let the juicer operate for another

30 seconds to extract the remaining pulp.

• If there is too much pulp in the top-set, this

can cause the drum lid to not open. In this

situation, press the REVERSE OFF - FORWARD

button in this order, switching back and forth 2

to 3 times.

• Pour water down the feeding tube to rinse out

the insides and then try opening the drum lid.

Juice dripping down the body of the base:

• If the compression silicone on the bottom of

the juicing bowl is not plugged in correctly, the

juice may seep out on to the juicer base. Before

assembling the parts, check and make sure the

compression silicone is plugged in correctly.

Is it possible to juice ingredients with

tough  ber?

• Ingredients like celery or ginger contain long

 bers that may wrap around the juicing screw

and a ect the juicer’s performance. When

juicing  brous ingredients, do not collect more

than 1 lb. of juice. After collecting this quantity

or less, clean the top-set completely before

juicing again.

Discoloration of the plastic parts:

• After juicing, if the juicer is not cleaned right

away, the remaining pulp inside the top-set

can dry up which can make disassembling and

cleaning hard. This can also a ect the juicer’s

performance and color.

• Ingredients that are rich in carotenoids such

as carrots and spinach may dye plastic parts.

When the parts are dyed with carotenoids, rub

vegetable oil in to the dyed areas and use mild

detergent to clean.

• Vegetable oil should only be used during

clean-up for parts that are discolored. Do not

use vegetable oil on the juicing screw or the

strainer. If vegetable oil or oil from animal fat

gets on the juicing screw or the strainer, this

can a ect the juicer’s performance and may

result in damaged parts.

• The silicone pieces on the top-set can be

detached to be thoroughly cleaned.

Using for purposes other than juicing:

• This juicer is designed to juice ingredients like

fruits and vegetables.

• Do not use the juicer for extracting vegetable oil.

• Do not juice ingredients with high contents of

vegetable/ animal oil.

• If vegetable/animal oil gets on the juicing

screw or the strainer, this can a ect the

performance of the juicer and could result in

damaged parts.

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Kuvings ULD-115YB Manual

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