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31
EN
If any of the problems in the table below persist, call KRUPS customer service. See contact
list enclosed.
PROBLEMS AND CORRECTIVE MEASURES
MALFUNCTION CORRECTIVE MEASURES
The appliance indicates a
fault, the software is frozen
or your appliance is mal-
functioning.
Switch off and unplug the appliance, remove the filter cartridge,
wait for one minute and start the appliance again.
The appliance does not
come on after pressing the
Start/Stop button.
Check the fuses and wall socket.
Check that the 2 lead connectors are correctly plugged into the
appliance and into the wall socket.
The grinder is making a
strange noise.
Foreign bodies are present in the grinder.
Disconnect the appliance before any intervention.
Check whether you can extract the foreign body using the suc-
tion from your vacuum cleaner.
The One Touch Cappuccino
block does not suck up the
milk.
The One Touch Cappuccino
block does not make any or
makes little foam.
Check that the block is correctly assembled (particularly the froth set-
ting button and the metal air end piece).
Check that the steam nozzle is not blocked.
Check that the air end piece has not been forgotten and that it is cor-
rectly assembled.
Check that the flexible hose is not obstructed or pierced shaped and
that it is correctly connected to the block to avoid any air entering.
Check that it is properly immersed in the milk.
Rinse and clean the block (see chapters on rinsing and cleaning the
One Touch Cappuccino block).
For preparations made with milk:
We recommend using very fresh, very cold pasteurised or UHT
milk, and we also recommend using a cold container.
The steam nozzle on your
machine appears to be par-
tially or completely blocked.
Dismantle the end piece using the dismantling key. Fig. 23
Start the rinsing cycle of the One Touch Cappuccino block to remove
the rest of the deposits.
Clean the steam nozzle and check that the hole in the end piece is
not obstructed by milk or scale residue. Use the cleaning needle if
necessary.
No steam comes out of the
steam nozzle.
Check that the steam nozzle is not blocked.
Empty the tank and temporarily remove the Claris cartridge.
Fill the tank with calcium rich mineral water (>100 mg/l) and perform
successive steam cycles (5 to 10) into a container until you obtain a
constant flow of steam.
Re-insert the Claris cartridge into the tank.
Steam comes out of the drip
tray grid.
Depending on the type of recipe prepared, steam may come out of
the drip tray grid.
The appliance is asking you
to empty the drip tray even
though it is not full.
The machine is programmed to ask for emptying of the drip tray after
a certain number of coffees, irrespective of the number of times you
may have already emptied the drip tray.
IFU_KR_EA85_EO_0A17613_EA85 10/09/13 11:33 Page31
29


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