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Melden van storingen
Indien de Telefax 380 niet goed functioneert en u kunt de storing niet zelf
verhelpen, dan kunt u contact opnemen met het gratis Landelijk Service-
nummer van KPN Telecom: 0800-0407.
U moet hierbij het servicenummer van uw Telefax 380 bij de hand
hebben. Dit serienummer vindt u op de grijze sticker aan de achterzijde
van het toestel. Het serienummer begint met 380.
Remote Diagnostic
Voor het oplossen van bepaalde storingen kan KPN Telecom op afstand
de Telefax 380 onderzoeken met behulp van het zogenaamde Remote
Diagnostic System (RDS).
Met behulp van dit systeem worden de instellingen van de Telefax 380
gecontroleerd en, zonodig, aangepast. Tevens kunnen hiermee de
foutcodes uit de zend/ontvangstjournalen worden bekeken. Uiteraard
wordt pas van RDS gebruikgemaakt in overleg met en na toestemming
van de klant.
Indien gewenst kunt u de toegang tot uw Telefax 380 door middel van
RDS blokkeren. Zie pagina 5.3, Test op afstand.
De overige PC-software (SmartThru2, Anypage en Acrobat) is als bonus-
software met de Telefax 380 meegeleverd en wordt daarom niet door
KPN Telecom ondersteund. Gebruik voor het oplossen van problemen
met de PC-software de meegeleverde handleiding en de Helpfiles van de
desbetreffende programma’s.
Heeft u toch nog vragen over de printer en de scanner software (niet de
tekstherkenningssoftware Anypage) neem dan contact op met 0800-0407.
5.18
Tips bij problemen
91


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