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VIII
Melden van storingen
Indien de Telefax 348 niet goed functioneert en u kunt de storing niet zelf verhelpen, neemt
u dan contact op met het gratis landelijk servicenummer van KPN Telecom: 0800-0407.
U moet hierbij het serienummer van uw Telefax 348 bij de hand hebben. Dit serienummer
vindt u op de grijze sticker aan de achterzijde van het toestel.
Het serienummer begint met: 348.
Remote Diagnostic
Voor het oplossen van bepaalde storingen kan KPN Telecom op afstand de Telefax 348
onderzoeken met behulp van het zogenaamde Remote Diagnostic System (RDS).
Met behulp van dit systeem worden de instellingen van de Telefax 348 gecontroleerd en,
zonodig, aangepast. Tevens kunnen hiermee de foutcodes uit de zend/ontvangstjournalen
worden bekeken. Uiteraard wordt pas na uw toestemming van RDS gebruikgemaakt.
Als u niet wilt dat KPN Telecom via RDS toegang krijgt tot uw Telefax 348, kunt u de toegang
blokkeren.
LET OP: dit geschiedt niet via parameter 52 (Diagnostic Password) als beschreven op pagina
36 van deze handleiding, maar met parameter 51!
Standaard staat parameter 51 ingesteld op 2 (valid = aan). Wilt u de toegang blokkeren, wijzig
dan de waarde in 1 (invalid =
uit). Op pagina 33 vindt u uitleg over het instellen van
parameters.
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