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TROUBLESHOOTING GUIDE
1. Bluetooth not connected
The scale and smart phone must be both have Bluetooth on.
Check the Apple version of your smart phone; it must be Apple 8.0 or
higher / Android 5.0 or higher.
Click Me -- > device find the scale
2. No body fat data measured when weighing
User must be barefoot to measure the body fat.
Make sure your feet and the scale are both dry.
Scale not finishing weighing when the number display is flashing (Keep
standing on the scale around 10 seconds until the number on the di-
splay stops flashing)
Bluetooth is not turned on.
Bluetooth is paired with a difference scale.
3. The scale is producing inconsistent weights.
Check whether the scale is on a hard, flat surface
Check each sensor foot on the back to make sure nothing is stuck to
the bottom of it.
Remove the batteries to restart the scale.
4. The App is display the incorrect flat-muscle ratio
The body parameter setting is incorrect, check to make sure that you
enter the correct gender, height, and age.
5. How do I re-calibrate the scale after moving it or change the
batteries?
Step on the scale to turn it on. Let it automatically drop to 0.0kg/lb to
calibrate.
6. The scale does not turn on.
Remove the batteries and put it back. Make sure to insert the batteries
in the correct direction.
7. How to change unit?
You need to change the scale unit by the backside button. Then APP will
show the same unit with the scale.
26


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