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Internet connectivity
Phone system/apps
Others
I have trouble connecting to WLAN.
Please check the following to ensure that:
Your phone’s WLAN is turned on.
If the WLAN connection icon doesn’t appear on the status bar or shows poor signals, connect
your phone to another WLAN access point that has strong signals. For more information, see
"Connect to a WLAN network" on page 15 or contact your network service provider.
Why can't I download apps from the Internet?
Please check the following to ensure that:
Your phone has a WLAN or mobile data connection.
Your phone has enough storage space to save your downloads.
The microSD card where you wish to save your downloads is correctly inserted in your phone.
How do I force my phone to reboot when it hangs or doesn’t respond?
Press and hold the power and volume Up buttons simultaneously until the phone displays the reboot
screen.
How do I update my phone’s operating system?
See "Update your phone’s operating system" on page 30.
Why can’t my phone read the micro-SIM card/microSD card?
Ensure you have fully inserted the micro-SIM card/microSD card into the correct card slot. See
"Insert a micro-SIM card" and "Insert a microSD card" on page 9.
The phone only supports the micro-SIM card. Inserting other types of SIM cards may damage the
phone and the card slot.
31


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