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Size - A5
Error codes
Code Meaning Possible causes Solution
E30 Door lock problem Door is not closed properly Restart after the door has
been closed again.
E10 Water injection
problem while
washing
Tap is closed or water flows
too slow.
Inlet valve filter is blocked.
Inlet hose is twisted
Open the tap or wait till the
water supply becomes normal
Check the inlet valve
Straighten the hose
E21 Drain problem
during washing
Outlet hose is blocked or
twisted
Drain pump is blocked
Clean and straighten the
outlet hose.
Clean drain pump filter
Troubleshooting
If there are any problems during operation, please refer to the following table. If the problems
cannot be solved as indicated under Solution or if spare parts for self-repair are necessary, please
contact the service center. The respective hotlines are noted in the warranty card, provided with
this product. Please note, that improper self-repair can lead to hazards as well as voidance of the
warranty and should be refrained from, if in doubt.
Problem Possible causes Solution
Product does not work and/or
indicator/display does not light
Interrupted power supply Check the power supply
Door cannot be opened Machine’s protection
mechanism is active
Disconnect from the
power
Heating fault NTC is damaged or heating
pipe is aging
Contact the service
center
Water leakage Connection between inlet
pipe or outlet hose and tap or
washing machine is not tight.
Drain pipe is blocked
Check and fasten the
water pipes
Clean up outlet hose
Water is overflowing from the
bottom of the machine
The inlet pipe is not
connected firmly.
Outlet hose has water leakage
Fix the inlet pipe
Replace the drain hose
Washing result is not
satisfying
The clothes are to dirty
Insucient detergent
quantity
Select a proper program
Add proper detergent
quantity
Abnormal noise, great
vibrations
Check if transport restraints have been removed
Machine is not installed on solid floor
Check for loose objects inside drum e.g. detached ornaments
Adjust the feet of the machine
IM_KWM7122B_INV_201118_V10_HR.indb 44IM_KWM7122B_INV_201118_V10_HR.indb 44 18/11/2020 4:19 PM18/11/2020 4:19 PM
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